Greg Foster

Excellent Service. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. Got my scheduled at my convenience detected what was wrong and after approval got me fixed up in a timely manner. More

by rslknv Verified Customer Verified Customer

Report | Print

Always on time, thorough, courteous, great communication and not always trying to sell me something I don't need. and not always trying to sell me something I don't need. More

by paul1049 Verified Customer Verified Customer

Report | Print

I am very pleased with Jim NortonToyota. The service is great, speedy, and the workers are knowledgeable and pleasant The service is great, speedy, and the workers are knowledgeable and pleasant More

by saundracook49 Verified Customer Verified Customer

Report | Print

Professional and courteous staff. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. Clean facilities. Bring back the cookies and muffins. Make the car wash standard with servicing.. More

by ukstout Verified Customer Verified Customer

Report | Print

Good the worker and friendly no need to get appointment You can go whenever you have time for oil change You can go whenever you have time for oil change More

by khsiampu Verified Customer Verified Customer

Report | Print

Great service. I buy all my cars here and service them all here. Always very quick I buy all my cars here and service them all here. Always very quick More

by zanefreter Verified Customer Verified Customer

Report | Print

From the moment I discovered we unfortunately purchased a car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota w car with existing damage from a Collinsville car dealership (not a Jim Norton dealership), anxiety began. We brought our car into Jim Norton Toyota with a limited budget and much apprehension. After all, we just bought a car from the Collinsville dealership (not Jim Norton dealership), and the entire experience we felt ran over. As soon as we met with the repair department at Jim Norton Toyota we had zero concerns about trusting them with our vehicles care. We were immediately treated like family and explained all processes and fine details so we had no leftover questions or concerns. They gave us a choice of a wonderful rental and already emailed and printed the rental policy before I could email ask. The care the rental department took in walking and noting existing damage truly blew me away! While our vehicle was being worked on, they updated us throughout the process and even gave us names of the kind individuals handling our vehicle repairs. They walked us through the insurance claim process and worked hand in hand with our insurance provider to make sure we had zero out of pocket expenses! As a college student and homeschooling Mom this was such a blessing for our family. The repair department manager was also aware of our vehicle and treated us with great care and attention. I found out the individual in charge of our repair had a handwritten note under his keyboard to help us address questions we had through the process and to update us as the previous Collinsville dealership we purchased the car from was prolonging our repair process. When our vehicle was finally repaired we have complete confidence in the repairs and like the initial drop off, the pick up was 10 minutes in total. I will going forward use Jim Norton Toyota for all my vehicle repair and buying needs. We purchased 2 vehicles from them vehicle and I personally regret trying out a new dealership in Collinsville. There is no comparison as Jim Norton will beat out any competitor with the loving care they show each customer. At the end of the day, I learned “if it’s not broke, don’t fix it”, and “if it is broke, trust Jim Norton Toyota. Thank you Jeff Lee and especially Joey who treated us like a family friend instead of just another customer. For that, I can’t thank you enough! It made it all kinda fun instead of stressful! More

by theowenslife Verified Customer Verified Customer

Report | Print

Great service and attitude all the time and I appreciate it so I continue to make sure they are my favorite it so I continue to make sure they are my favorite More

by fnfash98 Verified Customer Verified Customer

Report | Print

I have been using Jim Norton's service department for over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. over 15 years. They are all polite, don't try to sell you services you don't need, explain what is needed and why, and treat me with respect. More

by l_steed Verified Customer Verified Customer

Report | Print

Jim Norton - upper tier Toyota dealer. Have expended extensive resources for customer satisfaction..striving correctly. Have expended extensive resources for customer satisfaction..striving correctly. More

by nbxit Verified Customer Verified Customer

Report | Print