Greg Choina

Deceptive Pricing and Disrespectful Treatment I leased a 2025 Kia Sorento PHEV from McGrath Kia of Highland Park on July 26, 2025. The dealership’s own Easy Buy portal advertised this exact vehicle (same a 2025 Kia Sorento PHEV from McGrath Kia of Highland Park on July 26, 2025. The dealership’s own Easy Buy portal advertised this exact vehicle (same VIN) at $46,665, with my trade-in valued at $3,346, and an estimated monthly lease of $653–$683. Instead, my signed lease shows a gross capitalized cost of $62,766.09, only $1,000 trade-in credit, and $2,500 in add-on products (maintenance + wear & tear) slipped into the contract. My monthly payment is $879.71, nearly $200 more than advertised. When I questioned this, the general manager brushed it off as a “misunderstanding.” The entire process was unprofessional and dismissive. Staff ignored my trade-in paperwork, added products without consent, failed to prep or explain my vehicle, and treated me like I wouldn’t notice the discrepancies. As a woman shopping alone, I was talked down to and forced to advocate for every basic detail. This dealership engages in bait-and-switch pricing, forced add-ons, and sexist treatment of customers. Avoid McGrath Kia of Highland Park at all costs. More

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Felt like I was getting scammed by a cheesy used car dealer. Flew to Chicago to pick up a certified Kia Carnival. Vehicle has a cracked and misaligned fender which should not be certified accord to K dealer. Flew to Chicago to pick up a certified Kia Carnival. Vehicle has a cracked and misaligned fender which should not be certified accord to Kia checklist. Didn't give me all my paperwork and they took 2 weeks to send in my registration which I need and am still waiting for. Be careful with this dealer! Kia hasn't been much help either. More

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This was our very best car buying experience in all of the years of buying vehicles! Excellent customer service! Super impressed on the Lia vehicles and the warranty cannot be beat! I highly recommend thi the years of buying vehicles! Excellent customer service! Super impressed on the Lia vehicles and the warranty cannot be beat! I highly recommend this dealership! More

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Highly recommend this dealer. They worked with us to find best option for our family and were most competitive on price. They worked with us to find best option for our family and were most competitive on price. More

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Had a great experience and Joanna was wonderful to work with. Answered every question and helped work with me around my requirements. Highly recommend! with. Answered every question and helped work with me around my requirements. Highly recommend! More

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