Greg Burks

Service was quick and the employees were friendly and helpful. My car was ready quicker than hoped. Recommend helpful. My car was ready quicker than hoped. Recommend More

by scottcoleman42261 Verified Customer Verified Customer

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Dealership service department does not research national recalls related to failing manufacture parts. Do not provide explanation as to why a part went bad especially when a vehicle has less than 25,000 mi recalls related to failing manufacture parts. Do not provide explanation as to why a part went bad especially when a vehicle has less than 25,000 miles on it. More

by ward268231 Verified Customer Verified Customer

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They had my car for 3 weeks but didn't communicate at all for the first 2 weeks. I had to call them daily and they could not give me an update. Only could say a technician was assigned. When car was finall for the first 2 weeks. I had to call them daily and they could not give me an update. Only could say a technician was assigned. When car was finally fixed total bill was over $4000 and they didn't offer any type of rebate and inly a very small discount for the lack of follow through. A rebate or some type of olive branch would have gone a long way to providing some piece of mind More

by ANTHONY DAWE Verified Customer Verified Customer

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First time buying a car in 15 years, great experience. They were friendly and responsive They were friendly and responsive More

by scottbush2919 Verified Customer Verified Customer

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They were very professional and eager to assist me in my needs. Such an amazing team. needs. Such an amazing team. More

by Frank Verified Customer Verified Customer

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My truck spent 8 business days in your shop with nothing done. I messaged Matthew my service provider asking for updates or if it had even been in for the transmission diagnosis only to be ignored. I called done. I messaged Matthew my service provider asking for updates or if it had even been in for the transmission diagnosis only to be ignored. I called multiple times but never got through. I spent over 1,000$ in rentals just for the business days for nothing to be done. More

by Kylesmith84 Verified Customer Verified Customer

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This Dealership is always very knowledgeable and professional. I always bring my car here for any service needs professional. I always bring my car here for any service needs More

by millerjamek Verified Customer Verified Customer

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I just absolutely love ❤️ the new service team especially the management and the full service line my service guy is Armond but Greg is always extremely helpful the manager is very hands on they always make the management and the full service line my service guy is Armond but Greg is always extremely helpful the manager is very hands on they always make me feel appreciated and like family when I come in I have had several Chevrolet vehicles and I have been coming to this very service department for over 10 years and I have to say this is the FIRST time I’ve gotten an all around excellent experience EVER TIME SINGLE TIME & I appreciate that More

by temmora Verified Customer Verified Customer

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Communication is horrible - had my car in for warranty work for a check engine light and they never would update the status of my car even after promising me they would do so. I had to reach out to them e work for a check engine light and they never would update the status of my car even after promising me they would do so. I had to reach out to them every time. Even when the repair was delayed and it was the day after they said it would be ready, I had to initiate to see what was going on. They kept my car for almost a month total because they were short staffed and had to change techs mid-repair. More

by brandymboyd Verified Customer Verified Customer

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Serra has always treated me with respect and completed the work in a timely manner. the work in a timely manner. More

by djbaker340 Verified Customer Verified Customer

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