Greg Batiste

They were quick and friendly when purchasing, but there are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 charge credits with my purchase, but I didn't receive the code for them. I followed up and they indicated that they were working on finding out the issue. I mistakenly filled out the survey, and from then on they stopped responding to me. I texted a couple of times to follow up, no response. I then called to find out what was going on and was told that the credits weren't offered any longer, despite being told I would get them. When I brought up I was told I would get them and therefore should still receive them as their mistake wasn't my fault, the salesperson said they would have have their manager call me back the next day. Four days later, and haven't heard back. Beyond that, I used their website to price my trade in. My car had very low miles and was excellently maintained. They offered the value in the range their website gave for that model with twice as many miles. I realized shortly after when they priced out the my trade in, they didn't put the actual miles in for the trade in value, but went with the default, expected miles. All in all, I can't recommend them, it has been a very, very frustrating experience. I used Costco, and will be reaching out to them to update my review with them. The first part of this review, above, was originally posted on Google, and a representative replied asking for me to reach out via email to discuss my issues with the dealer. I did so the following evening (Thursday the 20th at about 9:30 PM). It has been a week since I emailed (today being the 28th), and there has been no phone call or email. I'm beginning to wonder if not responding is part of their customer outreach training program. This is one of the absolute worst customer experiences I've had. Usually companies have the decency to not respond to you before you do a survey, as well as after, but to make it so blatant that the survey is the only thing that matters is quite shocking. More

Report | Print

I had an amazing experience at Ron Tonkin Kia. All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions a All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions anbout my finance goals to set me up with the right vehicle. Aimen in sales was amazing in helping me find a vehicle i loved. All my questions were carefully answered and i felt really grateful and happy at the end of my purchase. 10/10 recommend going here for your next car purchase, their staff takes care of you and makes sure you leave with the car of your dreams. (Also rebecca was the sweetest in helping me get setup when i arrived!! ) More

Report | Print

Great experience buying our Kia Sportage X Line from Ron Tonkin Kia. Excellent customer service, knowledgeable staff, friendly. Good selection available. The process was streamlined and clear. Tonkin Kia. Excellent customer service, knowledgeable staff, friendly. Good selection available. The process was streamlined and clear. More

Report | Print

I loved interacting with Aimen. He was professional and thorough. I didn't like having to wait an hour for finance when i paid in cash a expressed my intention of not buying any add He was professional and thorough. I didn't like having to wait an hour for finance when i paid in cash a expressed my intention of not buying any add ons. The finance woman was very nice and worked as fast as she could. I don't know who Baptiste is More

Report | Print

Sales team was helpful but brand new car had issues within first two weeks due to loose connections and lack of final checks. Team wasn’t particularly helpful when I was locked out of car and needed as within first two weeks due to loose connections and lack of final checks. Team wasn’t particularly helpful when I was locked out of car and needed assistance More

by BK.BRIANKELLY Verified Customer Verified Customer

Report | Print

Such a great experience. They made sure I got what i needed. Thank you so much! They made sure I got what i needed. Thank you so much! More

by PHILIPNITTI Verified Customer Verified Customer

Report | Print

Both Tyler and Jen were super helpful! I highly recommended buying your car from them! I highly recommended buying your car from them! More

by SUMMERSCHIEWE Verified Customer Verified Customer

Report | Print

Rebeccah is amazing. This is my 5th car purchase from your dealership. She has always been able to work out a great deal. I refuse to go anywhere else and refer people of This is my 5th car purchase from your dealership. She has always been able to work out a great deal. I refuse to go anywhere else and refer people often. More

by PUCKPUCKAYOOK Verified Customer Verified Customer

Report | Print

They helped me get a car quickly and even came to pick me up great up great More

by CHRISFREDERICK01 Verified Customer Verified Customer

Report | Print

My experience with this dealership was truly amazing! Everyone on the team were welcoming and patient. Steve knew exactly what I wanted in the first try! The process was overall extremely quick. If I had Everyone on the team were welcoming and patient. Steve knew exactly what I wanted in the first try! The process was overall extremely quick. If I had to suggest any room of improvement, I would recommend for the dealership to fill up the fuel completely when selling it to a customer. More

by SAKNIGHT3131 Verified Customer Verified Customer

Report | Print