Grant Salge | Page 20

Amazing Customer Service!!! I recently went in to Lease a brand new Mazda 3 and my experience is something I will never forget. Like most people, I dread going car shopping, but I recently went in to Lease a brand new Mazda 3 and my experience is something I will never forget. Like most people, I dread going car shopping, but the staff at Elk Grove Mazda made me feel so comfortable the moment I walked in. Grant, the Sales Manager, was extremely helpful and went above and beyond to ensure I was happy. Garrett, my Sales Rep, also assisted in the process and made my transition to my new car extremely smooth. Last but not least, Kyle handled everything with my finance paperwork and made everything extremely easy for me. These guys make you feel like family from the moment you walk in and I would recommend them to anyone looking for a new car. More

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I purchased my Mazda 3 GT! Back in April, I was interested in purchasing a Mazda 3 GT. Nick Ishihara was the Sales Specialist I met. He was kind, courteous and professional. Ver Back in April, I was interested in purchasing a Mazda 3 GT. Nick Ishihara was the Sales Specialist I met. He was kind, courteous and professional. Very knowledgeable about all aspects of this vehicle. Nick didn't pressure me into making a purchase that day which impressed me. I went to three other dealerships in the immediate area, and looked at vehicles in this class and my decision was based on Nicks knowledge and also my research. In fact he was the deciding factor in my decision on this car. I would also like to add the rest of the guys involved in my purchase, Grant Saige, and Steven Khuu, were also very professional, and courteous during this whole car buying experience. It's quality people like this that will maintain a business such as yours. This is kinda my second car purchase from this dealership. As I purchased a 2010 Nissan Altima Hybrid from Nissan of Elk Grove. Again the recurring theme is excellent customer care. I probably will make this dealership my car buying tradition from now on, because of quality Sales Specialists such as Nick Ishihara. Rest assured I will highly recommend Mazda of Elk Grove to all my friends and family. Zoom! Zoom! Kind regards, John Caramanoff More

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Made buying a brand new car easy! We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didn't feel pressure at all about buying the ca We were shopping around for a new car. Browsed the web and Rachel reached out to us. Very friendly and didn't feel pressure at all about buying the car right away. She kept in contact with us for about a month. Letting us know our options. That really gave us a lot of time to think about financially if we can afford the car we want. And it did! Friday night was when we called her and said we'll come by after work. She had the car detailed and ready for us. It was late in the day so she had everything ready for us. Talked numbers and both Rachel and Grant was very patient with us. Now we got a sweet ride! We will definitely recommend friends and family to Mazda of Elk Grove! More

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Best dealership ever I worked with Grant and Garrett are very professional kind and courteous and I came to find me the car I was looking for it was very patient and showe I worked with Grant and Garrett are very professional kind and courteous and I came to find me the car I was looking for it was very patient and showed me all the features. I recommend Garrett and Grant at Mazda of Elk Grove if you're looking for a new or used car!! Thanks again guys zoom zoom More

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Best Dealership Experience Ever I walked into this dealership without having made any phone calls or emails to anybody and was promptly greeted by Rachel Smolich. Rachel was extreme I walked into this dealership without having made any phone calls or emails to anybody and was promptly greeted by Rachel Smolich. Rachel was extremely nice, friendly, and offered to let me drive the Mazda 6 without me even having to ask. I was deciding between the Mazda 6 and the Subaru WRX. Walking into this dealership, I actually was leaning towards the WRX more so. Within minutes of talking to Rachel, we were headed for a test drive. I was pleasantly surprised with her knowledge of the vehicle as well as her extreme kindness. When we went back into the dealership, she asked if she would want me to run some numbers on the Mazda 6 and I said sure. This is where Elk Grove Mazda excels and deserves to be the best dealership in the country. I came in here knowing exactly what invoice, MSRP, features, etc. etc. Needless to say, quite a bit of research is done on my behalf before I step foot into a dealership, and Rachel was able to pick that out. She came back after talking to Grant Salge (who was amazing by the way) and told me that this was their rock bottom number and they wouldn't be negotiating from it. Normally, the part I hate most about being at a dealership is playing the game, back and forth, crunching numbers. I knew what was a good deal, a bad deal, and an exceptional deal, and the number they gave me far exceeded my expectations. I didn't even try to counter them with another offer. I did not buy the car that day though. They told me the offer would be open until the vehicle was sold. I went back a few days later and met with Rachel again. Keep in mind, throughout the weekend, Rachel was texting me just to get updates on the situation without being pushy AT ALL. It was actually very welcoming. Grant was able to actually meet some demands I had in our deal and we went again and got it done. When I was going through finance, there was confusion with some of the numbers and Steven was ever so patient in explaining it to me over and over and over again. He even brought Grant in to double check the work and had Grant explain to me the confusion. They were both super nice about it and very thorough in helping me understand the paperwork. All in all, I highly recommend this dealership if you are looking for a Mazda. They will give you as solid of a deal as possible, and everybody that I encountered was primarily geared towards customer satisfaction, and less satisfying the "quota" to which a car dealership has to meet. Also....FREE CAR WASHES FOR LIFE! More

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Just like family!! We came here first and we're glad we did. Our sales specialist, Ratish Singh was friendly yet determined our needs without wasting any time, as we wer We came here first and we're glad we did. Our sales specialist, Ratish Singh was friendly yet determined our needs without wasting any time, as we were from out of town. (Saw commercials on t.v.). The management on duty( Grant, I believe), worked with us to make the deal we needed, and Steve Wray wraped up the paper work in a very understandable manner, He helped make gap insurance possible without any added overall expense. It was my grandson's first car purchase on his own, and we were glad we came here to have this great first time experience. More

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A joy to deal with Third Time is a charm! As an out-of-state buyer who could not personally visit Northern California Mazda Dealerships, I did extensive research on t Third Time is a charm! As an out-of-state buyer who could not personally visit Northern California Mazda Dealerships, I did extensive research on them and eliminated any that didn't have great reviews on Yelp, Google, and Dealer Review. Those left I contacted by phone about buying a new 2016 Mazda Mx-5, which was just released and making its way to dealerships in dribs and drabs. Two other of the No. Cal Dealers promised me specific cars and then, after much e-mail correspondence with assurances by me that I had cash and would make an immediate purchase, and promises by them that the car was mine, either sold the car to someone else or informed me that the car did not have the specifications that I had told them that I wanted. Elk Grove Mazda provided me with one of the best car buying experiences I've had in fifty years of purchasing cars. It was all anyone could ask for. They identified a car that had been promised to them by Mazda that was exactly what I was looking for. It had not yet been manufactured so they kept me informed of its progress every step of the way, through the factory, to shipping, to arrival at port of entry, to their show room. Salesman Ratish Singh initially responded to my inquiry and informed me that the car I wanted was available and I followed up by dealing directly with Sales Manager Grant Salge. Both were very knowledgeable, courteous, and prompt in responding to my communications. They took a deposit from me, that the other dealers would not do, and honored their commitment. One of the things that really impressed me about Elk Grove Mazda was how knowledgeable their people were about the MX-5. I do extensive research about cars that I am prepared to buy and usually find that I know far more about the car than the salespeople do. Not so this time. When we arrived to pick up the car Ratish went over all of the extensive bells and whistles that the GT model has to be sure that we were familiar with how to operate them. The dealer had also made certain that the car was freshly detailed before we arrived. In addition to the wonderful buying experience, I should note that Elk Grove Mazda provides extra perks that other dealers do not: their own extended warranty on certain basic parts, life time free car washes at their own car wash, and some others that I can't recall. Out-of-State buyers should be aware that California DMV does not require a Manufacturers' Certificate of Origin (the equivalent of the initial title on a car) in order to register and title a car, so, unlike most States, the MCO does not come with the car but has to be ordered from Mazda once the dealer sells the car. It took us about seven days to get the MCO. Some States allow a temporary permit with just the Bill-of-Sale, check your State's requirements. More

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Fast and easy Helpful staff, quick buying process. The finance guy did not try to upsell me on any "protection packages," or "extended warranties." Fritz was frie Helpful staff, quick buying process. The finance guy did not try to upsell me on any "protection packages," or "extended warranties." Fritz was friendly and courteous. More

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Great car buying experience! Garrett Oxnaes helped make my car buying experience easy and fun! He was upfront and personable with a "no pressure" attitude about helping me. He w Garrett Oxnaes helped make my car buying experience easy and fun! He was upfront and personable with a "no pressure" attitude about helping me. He was able to answer all of the many questions I had about the car and helped me find the car that was the best pick for my needs. Overall, all the associates were very polite and professional. I will be recommending Garrett again to anyone looking for a Mazda or a Nissan. More

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So Impressed, I Bought a Car Last month, I went to Mazda of Elk Grove with my daughter when she bought a car. I was so impressed with Garrett Oxnaes that when I decided to buy a Last month, I went to Mazda of Elk Grove with my daughter when she bought a car. I was so impressed with Garrett Oxnaes that when I decided to buy a car, I called him. He is an expert on Mazdas. Additionally, he worked hard to get me the best deal possible in the shortest amount of time. If you are looking to buy a Mazda, Garrett is your "Go To" guy. More

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