Grant Monks
Grant Monks at Ourisman Toyota 40
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Grant Monks

Service Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.4
14 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

26 yrs

4.4

14 Reviews

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14 Reviews of Grant Monks

December 04, 2024

Dealership Rating
Employee Rating

Overcharging for services is the first part. The second part is their sales or slacking. They should at least have had someone to offer me the extended Toyota care since it expires on 5 Decembe More

by jstern0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Wilson, Chris Kusterer

Dec 05, 2024

Ourisman Toyota 40 responded

I'm happy to assist in any way I can, but I'm confused by your review. Please feel free to reach out to me directly at gmonks@ourismancars.com if I can be of assistance.

September 25, 2024

Dealership Rating
Employee Rating

Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More

by Mikedor37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Sep 25, 2024

Ourisman Toyota 40 responded

Mikedor37, We sincerely appreciate you taking the time to leave us such a kind review!

Oct 02, 2024

Ourisman Toyota 40 responded

Its good to hear that you found our space clean, inviting, and comfortable. Our team works hard to create an atmosphere that feels warm and welcoming, where everyone can feel relaxed and well taken care of. It’s great to know that you appreciated the friendly and knowledgeable service we strive to provide. Your words about our fairness and honesty mean a lot to us, as we aim to build genuine connections with everyone who walks through our doors. We’re grateful for your support and look forward to providing you with the same selfless care and responsiveness the next time you visit. Thank you again, and we can’t wait to see you soon! Ron Jackson Sales Manager

September 17, 2024

Dealership Rating
Employee Rating

Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared More

by phedra12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Sep 18, 2024

Ourisman Toyota 40 responded

Phedra12, Thank you so much for your kind review. We greatly appreciate your business, and look forward to assisting you in the future!

September 01, 2024

Dealership Rating
Employee Rating

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

August 06, 2024

Dealership Rating
Employee Rating

Easy to set up an appointment. All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti More

by clibonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Aug 08, 2024

Ourisman Toyota 40 responded

We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.

July 08, 2024

Dealership Rating
Employee Rating

I went in for servicing and it was thorough and a reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work More

by Demetriece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Jul 08, 2024

Ourisman Toyota 40 responded

Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!

April 25, 2024

Dealership Rating
Employee Rating

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

May 02, 2024

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

March 27, 2024

Dealership Rating
Employee Rating

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson

Mar 27, 2024

Ourisman Toyota 40 responded

Thank you!

February 11, 2024

Dealership Rating
Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Feb 16, 2024

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating
Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, More

by logistics66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson, Chris Kusterer

Jan 02, 2024

Ourisman Toyota 40 responded

Thank you so much!

1

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