Grant Mckay
Grant Mckay at Murgado Ford of Chicago

Grant Mckay

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Grant Mckay

June 20, 2025

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Employee Rating

No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r More

by bernard_peculis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Smith, Randy Holder

June 16, 2025

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Good job Murgado. Solved the problem of the dash screen going blank at odd times and without warning. A small issue but an annoying one. Your service department diagn More

by siddalljs
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2025

Murgado Ford of Chicago responded

Thank you for your review! We're glad our service team quickly diagnosed and fixed the annoying dash screen issue. We appreciate your kind words and are here for any future needs!

June 16, 2025

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Grant and Nick are professional, informative, and kind. They always ensure my lincoln is well taken care of through service. Service is efficient and timely with delivery of their work. Thank you! More

by Ms. White
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2025

Murgado Ford of Chicago responded

Thank you, Ms. White, for your kind review! We're delighted Grant and Nick provided professional, informative, and kind service, ensuring your Lincoln is well cared for with efficient and timely work. We appreciate your feedback and look forward to serving you again!

June 13, 2025

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On time. Courteous. Kept me informed each step of the way. Delivered vehicle in timely fashion. Great service. More

by tmullins45
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez

Jun 17, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

June 11, 2025

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Having to write 15 words is very annoying. I will not be planning to complete these reviews in the future. More

by mitchglaser
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Recommend Dealer
Yes
Jun 11, 2025

Murgado Ford of Chicago responded

Thanks for the five-star review, Mitch!

June 11, 2025

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Excellent, courteous and reasonable service. I felt very confident taking my Corsair there for routine service, which isn’t always the experience at car dealerships. I’ll be back. More

by danieljmontgomery
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Recommend Dealer
Yes
Jun 11, 2025

Murgado Ford of Chicago responded

Thank you for trusting us with your Corsair, Daniel! Our team offers courteous, reasonable service to earn your confidence. We appreciate your feedback and look forward to your next visit.

June 01, 2025

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I have no problem with the customer service, the navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year More

by thomas.pepper
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Recommend Dealer
Yes
Jun 02, 2025

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're sorry to hear about the ongoing issues with your vehicle’s navigation and technology systems. That’s certainly not the experience we want for you. If you haven’t already, we’d appreciate the opportunity to inspect the system and work toward a resolution—please reach out to our service team so we can help make this right.

June 01, 2025

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I took my Lincoln Aviator to have a manufacturing defect fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. T More

by Ccatherine24
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Jun 02, 2025

Murgado Ford of Chicago responded

Thank you sharing your experience. We're truly sorry to hear about the additional issues that occurred after your repair visit. That’s not the standard of quality we aim to deliver, and we understand your frustration. Please contact our service manager directly so we can review what happened and find a solution that restores your confidence in us.

May 24, 2025

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Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

by WindyCity60625
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder , Jessica Hernandez

May 27, 2025

Murgado Ford of Chicago responded

Thanks for your review! We’re thrilled to hear about your great experience with our communication and friendly team. Glad you found the waiting room comfortable too! We’re here when you need us next!

May 19, 2025

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Employee Rating

It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder , Jessica Hernandez, April Lawshea, Kaleb Ortiz

May 21, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

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