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Grant Mckay
Grant Mckay at Murgado Ford of Chicago

Grant Mckay

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
27 Reviews
4.6

27 Reviews

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27 Reviews of Grant Mckay

June 01, 2025

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I have no problem with the customer service, the navigation and computer technology is horrible. Whatever is going on with it is unacceptable. I have had this vehicle for a little more than one year More

by thomas.pepper
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Recommend Dealer
Yes
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Jun 02, 2025

Murgado Ford of Chicago responded

Thank you for your honest feedback. We're sorry to hear about the ongoing issues with your vehicle’s navigation and technology systems. That’s certainly not the experience we want for you. If you haven’t already, we’d appreciate the opportunity to inspect the system and work toward a resolution—please reach out to our service team so we can help make this right.

June 01, 2025

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I took my Lincoln Aviator to have a manufacturing defect fixed, and it came back with further damage, including a failing battery. They're good at service. But they're a disaster when it comes to repairs. T More

by Ccatherine24
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 02, 2025

Murgado Ford of Chicago responded

Thank you sharing your experience. We're truly sorry to hear about the additional issues that occurred after your repair visit. That’s not the standard of quality we aim to deliver, and we understand your frustration. Please contact our service manager directly so we can review what happened and find a solution that restores your confidence in us.

May 24, 2025

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Incredible communication throughout, from making the appointment thru leaving the dealership. Friendly service from everyone I encountered. Comfortable waiting room. More

by WindyCity60625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder

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May 27, 2025

Murgado Ford of Chicago responded

Thanks for your review! We’re thrilled to hear about your great experience with our communication and friendly team. Glad you found the waiting room comfortable too! We’re here when you need us next!

May 19, 2025

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It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder , April Lawshea, Kaleb Ortiz

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May 21, 2025

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

May 13, 2025

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Just getting started with this dealership! They have a little ways to go but I like the service. More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bilal, Assad Hamzeh, Gabe Diaz, Joshua Smith, Ken Deichman, Marta Garcia, Julio Garcia, Randy Holder , Kaleb Ortiz

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May 16, 2025

Murgado Ford of Chicago responded

Thanks for the review! We hope to earn that fifth star the next time we serve you!

April 08, 2025

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This was the fastest It has ever been to get an oil change. X x More

by ashleyjonas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

April 07, 2025

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Great service. Easy appointment. No complaints here and I would recommend without hesitation anytime to anyone! More

by beth8376
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Workmanship
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Recommend Dealer
Yes
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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

They do great works on time. They are helpful helpful.their customer service & price are wonderful. More

by zalalemromi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith, Randy Holder , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

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Employee Rating

Grant is great Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood Mmmmmmm goood More

by Cs20201
Recommend Dealer
Yes

Other Employees Tagged: Grant Mckay

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Apr 10, 2025

Murgado Ford of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 24, 2025

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Employee Rating

Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Hernandez, Joshua Smith , Aimmey Garcia, Michael Hedrick, April Lawshea, Kaleb Ortiz

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Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

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