Grant Mckay
Grant Mckay at Murgado Lincoln of Chicago
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Grant Mckay

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.7
35 Reviews
4.7

35 Reviews

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35 Reviews of Grant Mckay

March 30, 2025

Dealership Rating
Employee Rating

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

Dealership Rating
Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

Dealership Rating
Employee Rating

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 23, 2025

Dealership Rating
Employee Rating

The people tag I worked with were very professional and answered all of my questions. I may not remember all the people that I worked with but I had no complaints. I’m including the people that sold me t More

by pmatthews2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, April Lawshea

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that our team provided professional service and answered all your questions. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle!

March 23, 2025

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Employee Rating

Had to come me in 3 times for one service. Grant was great. Not his fault More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We appreciate your patience and we're glad Grant provided great support, but we recognize the process should have been more efficient. If there's anything we can do to assist further, please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 22, 2025

Dealership Rating
Employee Rating

I would recommend this dealership to anyone looking to purchase or maintain their Ford vehicle. More

by Anthony Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aimmey Garcia, Joshua Smith

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 22, 2025

Dealership Rating
Employee Rating

I had a great experience! The staff was polite and got me in and out in a timely manner. More

by keenamccoy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 14, 2025

Dealership Rating
Employee Rating

Proud to be apart of the family great service and always professional thank you for making it great More

by tremainer7128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with great service!

March 07, 2025

Dealership Rating
Employee Rating

Muy. Buen. Servicio muy. Puntuales y todo. Es. Es exelente gracias por ayudarme a. Resolver More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Murgado Lincoln of Chicago responded

Nos alegra saber que fuimos puntuales y profesionales y que recibió el servicio que merecía. ¡Esperamos poder atenderlo nuevamente pronto!

March 06, 2025

Dealership Rating
Employee Rating

Excellent Customer Service. Great impression offered by everyone to take care of your needs. Impressed with the dedication always provided by Grant, our technical advisor. More

by thekortrights
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind feedback! We're thrilled to hear that Grant and the team provided excellent service and made a great impression. We truly appreciate your trust in us and look forward to helping you again!

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