Grace Castillo

Don’t go here ! Wes was great very patient and nice but unfortunately I got a bad deal. They ripped me off. Paid double for the car. Everyone there pure evil .. exce Wes was great very patient and nice but unfortunately I got a bad deal. They ripped me off. Paid double for the car. Everyone there pure evil .. except Wess! More

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Thank you Caleb and Westbury Toyota for making the purchase of our sienna so smooth and enjoyable. Caleb was amazing! purchase of our sienna so smooth and enjoyable. Caleb was amazing! More

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We were greeted promptly by Caleb. We told him we did not have a lot of time in exactly what I needs were. He cut right to the Chase, checked his inventory, got us an estimate on our We told him we did not have a lot of time in exactly what I needs were. He cut right to the Chase, checked his inventory, got us an estimate on our trade-in.. we were not at all happy with the figures that were presented to us. We explained we’ve bought many cars and know the game. We told him what we were looking to spend and we would be ready to make the deal. He negotiated on our behalf and were satisfied with our price. We took a look at the car, the features and took a nice test drive. Is he explained everything about the vehicle. We return the following day and went over the funding. He made sure the car was nice and clean like we asked. Again, went over all of the teachers and was very thorough. Off we drove in our brand new vehicle. Caleb followed up with a phone call and an additional email to make sure we were happy. I would love to do business with him again.. I forget the name of the person who did the financing with us, but she was also lovely, to the point and thorough. I give our experience attend. More

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Good job done it was on time and I did not have to wait too much too much More

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Let me start off first by saying I was unsure as to whether or not I wanted to continue my relationship with Westbury Toyota after the last nine years on 3 leases. I had all made up my mind that I was whether or not I wanted to continue my relationship with Westbury Toyota after the last nine years on 3 leases. I had all made up my mind that I was going to another dealership, a different type of car and I was moving past my previous experiences at Westbury Toyota, and onto an another vehicle. My first experience was not very good. My second experience was OK and my third experience was horrible. That sales person was very condescending, and talked down to me as if a woman had no idea/ business coming into a dealership and making a deal for herself . I even wrote a letter to the dealership about the treatment that I received and obviously never heard back from them so that being said, I was unsure as to what I was going to do when this lease came up on my third car. I completely understand the nature of their business and they are salesman, gbut that does not give you the right to speak to a woman or anybody in the unprofessional intimidating manner that I was spoken to. Putting that all aside I really loved my Toyota and I felt that I needed to go in and at least see what they had to say based on a conversation I had with somebody over the phone. When I went in for that meeting I was introduced to Caleb who I can honestly say was genuine, which is some thing I don’t think you find in car dealerships today. I explained to him what I needed in order to continue doing business with Westbury Toyota and he made it happen. I also explained to him that if he was going to be there to blow smoke up my butt and had absolutely no intention of trying to help facilitate this fourth lease then I would just prefer him to be honest and say I can’t do this, and I would have walked out and gone somewhere else. He definitely exceeded my expectations. The next part was my finance manager, Grace who I have dealt with on every single lease that I had at this dealership and to say that she is fabulous is an understatement. I’m sad she moved on, but I’m happy she found something to make the quality of her life better. So if you ask me if I would recommend this dealership, I would say yes, I would say speak with Caleb and give him an opportunity to see what he can do for you. Thank you Toyota for my fourth car and I hope that my next experience in 3 years would be a enjoyable as this last visit. More

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Caleb was awesome! Explained techie stuff, kept in communication and .set my mind at ease Explained techie stuff, kept in communication and .set my mind at ease More

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Our sales rep, Caleb Keating is bright, energetic and has the answer to any question you could ask. Grace Castillo, our finance manager is extremely knowledgeable and accommodating and obtaining our vehicle the answer to any question you could ask. Grace Castillo, our finance manager is extremely knowledgeable and accommodating and obtaining our vehicle was a breeze! More

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Super bien atendida por Kelly. Con mucha paciencia la persona indicada para cambiar mi vehículo. Busquen a Kelly. Bendiciones Con mucha paciencia la persona indicada para cambiar mi vehículo. Busquen a Kelly. Bendiciones More

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Marvin Lopez was great helped me purchase a certified pre owned car i will be back for a new car soon owned car i will be back for a new car soon More

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My company leased a 2023 Highlander from Westbury Toyota. I dealt with both Wesley Richards and Grace Castillo. They were both amazing! They were so professional, helpful and courteous. Really two great I dealt with both Wesley Richards and Grace Castillo. They were both amazing! They were so professional, helpful and courteous. Really two great people that make the whole experience a pleasure! It was just great dealing with them. I highly recommend you asking for Wesley and Grace at Westbury Toyota if you are looking to lease/buy a Toyota. EH More

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