Govaia Larcher
Govaia Larcher at Lexus of Orange County
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Govaia Larcher

Business Manager

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.6
333 Reviews
4.6

333 Reviews

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333 Reviews of Govaia Larcher

October 18, 2023

Dealership Rating
Employee Rating

Terrible dealer. ..makes a second attempt to reach out to me only to repeat the same garbage making it seem your cat is not worth what th internet says they are lying. More

by Steveboy2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 20, 2023

Lexus of Orange County responded

We're sad to read about your experience. We strive for transparency and honesty in all of our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. David Lewis - General Manager - davidlewis@lexusorangecounty.com

Oct 20, 2023

Steveboy2004 responded

Your sales manager is scaming people from alot of money..he is offering me 20k for my trade when my car has been valued as high as 28k. This is ridiculous they took all that time and knew about my situation with buying 2 cars from presitige lexus and 3 from prestige toyota and also selling my truck very cheap for 39k to you guys last year and get the lowest offer ive seen on the market from over 100 dealers which is insane.my car retails at 28k and he is saying 20k that's wild..the tires are great I just paid 1500 for brakes and rotors from you guys and all services done..why 8k less then market but sell me your truck in terrible condition for over retail. That's wild

Oct 21, 2023

Lexus of Orange County responded

Steve, Your truck was sold to us and you were given the best value for it based off the tools and software available to us. We feel as though we offered a fair number despite what you believe others would pay. We wish you the best moving forward.

Oct 21, 2023

Steveboy2004 responded

I can post all my recipets public and show how much you people are scammers...cars worth 28k you offered 20k..your crooks...shame on you...your company has no integrity ..i will go public and show the value and sale and show the world how much your scammers

May 20, 2023

Dealership Rating
Employee Rating

It has been over 3 weeks and they have failed to payoff my car loan More

by Docmif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Stephen Berkowitz, Stephen Jean

May 23, 2023

Lexus of Orange County responded

It’s unfortunate to learn about your vehicle loan not being paid off and I would like the opportunity to address this with you directly. Please contact me at your earliest convenience, thank you. Stephen Berkowitz 845-589-5424 Sales Manager

May 23, 2023

Docmif responded

Please call me to discuss this As of today capital one auto finance has not received the payoff of the 2017 Santa Fe I traded in with you on April 27th. I have made multiple attempts to speak with someone at your dealership and only get sent to voicemail and get no return calls. 914-715-6356

May 24, 2023

Lexus of Orange County responded

Hello Mark, You did speak with David from our dealership a few days ago and he assured you the vehicle will be paid off . I did check your account this morning and it is showing as paid. If capitol one is reaching out to you with any questions, please have them reach out to me directly. Sincerely, Stephen Berkowitz Sales Manager 845-346-0861 Lexus of Orange County

May 18, 2023

Dealership Rating
Employee Rating

Excellent service ! !Very clean place, friendly to costumers( bagel and coffee) Now you can watch video what is happening to you car!( video is sent by mechanic who is ta More

by MaggiOk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Lexus of Orange County responded

It's wonderful to see you received excellent service while visiting, Maggi! Come visit us again in the future!

May 04, 2023

Dealership Rating
Employee Rating

Awesome customer service. Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,t More

by xxxmxracer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2023

Lexus of Orange County responded

Congrats on your new ride! We're happy to see you had an awesome car buying experience with our team and we look forward to seeing you again in the future!

May 05, 2023

xxxmxracer responded

Since I started looking for a new Lexus every dealership was giving me a bait and switch one price over the phone and even worse over the internet ,than at the time of signing they would tack on $5,000 to $10,000 more . I walked away from 5 signings for my new Rx 350 before I found Orange County Lexus. Your dealership is the only one that has kept their word with the out the door price. And even though I have to drive over 2 hours to get there to pick up my new car you now have a customer for life !!

April 22, 2023

Dealership Rating
Employee Rating

Excellent experience, pleasure to work with. Everyone very attentive, straight answers no pressure off any kind, just the way it supposed to be. Great place, great people. More

by poconoringside
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 24, 2023

Lexus of Orange County responded

We are happy to see you had an excellent experience while working with our attentive team. We'll see you next time!

April 14, 2023

Dealership Rating
Employee Rating

I reached out to Lexus of Orange County on Tuesday April 12th, looking to get information on the Lexus RX 350h SUV, which there was no available inventory for at my local Lexus Dealer. Within a short time I More

by Sprintjulia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 14, 2023

Lexus of Orange County responded

Hello, congrats on your new RX! We appreciate you coming down to pick up this beautiful vehicle and it's great to see we met your expectations during the buying process. Come visit us again in the future!

April 11, 2023

Dealership Rating
Employee Rating

It was good but this time they didn’t do the car wash for me like they did the first time More

by Jimhashimi
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning, Marcial Mendoza

Apr 11, 2023

Jimhashimi responded

Thank you

April 06, 2023

Dealership Rating
Employee Rating

Great dealership and buy far best price around. Very courteous staff never a problem having my vehicle serviced. Everyone is very professional and respectful. More

by MY10GARDENS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcial Mendoza

Apr 06, 2023

Lexus of Orange County responded

Hello, we appreciate you taking the time to share your kind feedback about our professional and respectful team. We look forward to providing you with great service again soon!

March 26, 2023

Dealership Rating
Employee Rating

Josh was an awesome salesperson. He was upfront, kind and patient with my many questions and test drives! Thank you! I love my car! More

by kelliandtom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz , Josh Narain

Mar 27, 2023

Lexus of Orange County responded

Hi Kelli, we're pleased you had an awesome experience with Josh! Come visit again soon!

March 18, 2023

Dealership Rating
Employee Rating

What I care about is time, attention, honesty, and loyalty. At Lexus I got all of those things. Lexus, made the time, gave me the attention that was needed and honest with me and the loyalty as well More

by eebwilliams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Melissa Horan, Rebecca Cohen

Mar 20, 2023

Lexus of Orange County responded

Hello, thank you for sharing the experience you had with Melissa. We look forward to working with you again in the future!

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