Gordon Lai
Gordon Lai at Walter's Mercedes-Benz of Riverside

Gordon Lai

Sprinter Sales Consultant

Walter's Mercedes-Benz of Riverside

3213 Adams St
Riverside, CA 92504

5.0
30 Reviews
5.0

30 Reviews

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30 Reviews of Gordon Lai

April 11, 2024

Dealership Rating
Employee Rating

Great job! We are happy with the new 4500 Mercedez Benz Sprinter cargo van! Thank you, Gordon! You are the best and should get a raise! More

by Viorica Filsoov
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Gressmann

Apr 11, 2024

Walter's Mercedes-Benz of Riverside responded

Viorica, We greatly appreciate you for leaving Gordon this stellar review! We are honored to have had the opportunity to work with you and we are glad that Gordon could provide you with top notch service. We are delighted to know that he is the best and did a great job. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new 4500 Mercedes-Benz Sprinter Cargo Van- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 29, 2024

Dealership Rating
Employee Rating

Had a nice and no pressure visit to check out a Sprinter. Gordon my salesman was nice and relaxed spending time showing me and answering questions that I had. More

by robhall_1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Toni Hajj

Mar 29, 2024

Walter's Mercedes-Benz of Riverside responded

Robhall, We greatly appreciate you for leaving Gordon this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Gordon could provide you with top notch service. We are delighted to know that he was nice and relaxed. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

March 28, 2024

Dealership Rating
Employee Rating

I’m so excited to get my van from Walter’s Mercedes Benz of riverside! And Gordon lai is super helpful and professional ~ More

by Yifeifei9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Toni Hajj

Mar 29, 2024

Walter's Mercedes-Benz of Riverside responded

Providing immaculate service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Gordon's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are so appreciative of the opportunity to work with you. We are thrilled to know that he was super helpful and professional. Please do not hesitate to give us a call if you ever have any questions or concerns. Congratulations on your new Van- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

December 14, 2023

Dealership Rating
Employee Rating

Easiest and most pleasant van buying experience I have ever had. Gordon Lai made everything straightforward and easy to understand. Honorable mention to Lee, for helping us by sending a video of our van More

by clint
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Isaid Barragan, Toni Hajj , Lee

Dec 15, 2023

Walter's Mercedes-Benz of Riverside responded

Clint, We greatly appreciate you for leaving Gordon and Tony this stellar review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they made everything straightforward and easy to understand. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Walter's Mercedes-Benz of Riverside team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 13, 2023

Dealership Rating
Employee Rating

These guys are great. We worked with Gordon and Dan on our purchase of a sprinter van. It was a great experience. More

by Colbregrading2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Dan Gressmann , Marcos Ramos

Oct 13, 2023

Walter's Mercedes-Benz of Riverside responded

We greatly appreciate you for leaving Gordon and Dan this stellar review! We are honored to have had the opportunity to work with you and we are glad that Gordon and Dan could provide you with top notch service. We are pleased to know that they made your car buying experience here at Walter's Mercedes-Benz of Riverside a great one. If there is ever anything more that we may help you with please do not hesitate to let us know. Congrats on your new Mercedes-Benz Sprinter Van- behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

October 02, 2023

Dealership Rating
Employee Rating

A large variety of vehicles to choose from, friendly and professional staff, clean, and excellent service. More

by Gary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Toni Hajj

Oct 02, 2023

Walter's Mercedes-Benz of Riverside responded

Gary, Thank you very much for leaving us this positive review! We are glad that our team took excellent care of you and your automotive needs. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager

April 20, 2023

Dealership Rating
Employee Rating

Very knowledgeable on sprinter vans. Easy to deal with hassle free Gordon it’s been a pleasure. More

by Bigalmatoff
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Apr 20, 2023

Walter's Mercedes-Benz of Riverside responded

Bigalmatoff, Thank you for sharing your positive review! We are delighted that Gordon was both kind and informative on the Mercedes-Benz Sprinter. Providing a smooth, top-notch experience is always our goal. Please do not hesitate to give us a call if there is ever anything more that we may help you with! Be sure to follow us here and on Instagram for specials and updates. Regards, Sean Davisson- General Manager

January 09, 2023

Dealership Rating
Employee Rating

I had the best experience at Walter Mercedes Benz Dealership with Gordon Lai and Tony. Extremely friendly, knowledgeable, and professional. Gordon sent an outstanding video which earned my business. More

by dpennill64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Toni Hajj

Jan 09, 2023

Walter's Mercedes-Benz of Riverside responded

Thank you for choosing Walter's Mercedes-Benz of Riverside and for taking the time to leave us this excellent review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Gordon and Tony could provide you with A+ service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

Jan 09, 2023

dpennill64 responded

You are so welcome.

May 27, 2022

Dealership Rating
Employee Rating

Joe helped me source 4 sprinters at once for my client! Thank you Joe for helping us! More

by greg.sinan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe O'Brien

May 31, 2022

Walter's Mercedes-Benz of Riverside responded

Greg, Thank you so much for your positive review! We are so glad that Joe took great care of you! It is our pleasure to assist you in any way possible, and we hope for an opportunity to work with you again in the future! Safe travels! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Sean Davisson- General Manager

March 04, 2021

Dealership Rating
Employee Rating

Gordon Lai, made our buying experience a great one. He made the process quick and easy and he was professional and friendly. Toni Hajj made the finance side of the deal stress free and explained everythin More

by Val
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toni Hajj

Mar 05, 2021

Walter's Mercedes-Benz of Riverside responded

Val, Thank you for taking the time to share this wonderful review, and warm congratulations on your new vehicle! We are overjoyed that Gordon could be of assistance to you and make your overall experience so smooth and successful! We couldn't be more pleased to hear of your satisfaction, and we can't wait for you to enjoy your new ride! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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