Gordon Beecham

We had a couple of missed communications with Gordon, but was rectified . Took a couple of days to get the deal done. was rectified . Took a couple of days to get the deal done. More

by BKMILNES Verified Customer Verified Customer

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I am very happy with my new vehicle. I am frustrated with my trade-in. It was absolutely undervalued, but with the excitement and situation, I felt compelled to agree to the initial offe I am frustrated with my trade-in. It was absolutely undervalued, but with the excitement and situation, I felt compelled to agree to the initial offer. As much as I love my new vehicle, I still have a pit in my stomach, where I feel that I was “taken“. I try to focus on my new vehicle, but I still feel that they knowingly screwed me and as a repeat customer, I am frustrated. More

by JONWPROCTOR Verified Customer Verified Customer

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Thí dealer is the best , I am really satisfied you guys did awesome, thanks a lot did awesome, thanks a lot More

by Thanh Dau Verified Customer Verified Customer

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I bought brand new Toyota RAV4 Hybrid XLE premium at January 3, All of the staff are friendly and professional. January 3, All of the staff are friendly and professional. More

by UKTE7006 Verified Customer Verified Customer

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The experience was amazing! The car got here faster than I thought it would.Gordan had me fill out financing ahead of time. All the paperwork was as in order. Everything went sm The car got here faster than I thought it would.Gordan had me fill out financing ahead of time. All the paperwork was as in order. Everything went smoothly, so we were in and out very fast! The whole experience is rated 5 stars!!! Enjoying my new car!!! More

by Jackie Johnson Verified Customer Verified Customer

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Efficient job on my first maintenance on my Land Cruiser 2024 FE. Got me in early and it was quick to get done and well explain. 2024 FE. Got me in early and it was quick to get done and well explain. More

by rhay7374 Verified Customer Verified Customer

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Gordon Beecham was very helpful in our purchase of our 3rd used vehicle from this dealership. He is very knowledgeable and trustworthy and is the main reason we decided to go back to Toyota of Des Moines 3rd used vehicle from this dealership. He is very knowledgeable and trustworthy and is the main reason we decided to go back to Toyota of Des Moines to look for our most recent vehicle. We are very happy with our purchase and with the process. More

by AKCRAWFORD66 Verified Customer Verified Customer

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Toyota dose a good job but could be more economical. Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poo Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poor treatment. Makes me think twice about buying another car from this dealership. Hopefully next time im in for service I dont get rude or condescending answers to my concerns! For instance, my question was my breaks squeak when backing up and not just a small squeak but a very load squeak, whats that all about? Can you check it for me? Answer: We can check that out but thats very common and it happens alot with these cars. Looks at me like im stupid/crazy for worring or asking about it! Thats just one of a few times ive had a smart answer that wasent very comforting and definitely dident make me want to buy another car!! Ian im sure has been there a while and should no better then to say that as well as act like your stupid for asking such a questions. Ive had a ton of cars in my day and unless the breaks were bad, which mine wernt, they never squeaked loudly while backing up. Hopefully Ian could be informative and well as less condescending for the next customer. Ill be back but about another time that happens Im sure I wont be back! By the way Jeff the driver of the shuttle van was awesome and is a good guy! Wish you had more customers service like his. He deserves a raise!! More

by J.A.BUTTERS1985 Verified Customer Verified Customer

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When I purchased my Highlander it was supposed to have all dings and chips fixed. A month later they got it in and I’m not even sure what they did there is still scratches and chips all over. all dings and chips fixed. A month later they got it in and I’m not even sure what they did there is still scratches and chips all over. More

by HEIDIKENNEDYRN Verified Customer Verified Customer

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I couldn't be happier with my interactions with Toyota of Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. Des Moines service dept. Chris Galvin is awesome to work with and understands what customer service should be. More

by K63JOHNSON Verified Customer Verified Customer

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