Glen Gasbarro

Crown Hyundai responded

Nicholas, We’re thrilled to hear Glen made the entire process fast, simple, and stress-free, plus helped you get a great deal on your Elantra N. Enjoy the new ride!

Crown Hyundai responded

Steven, We’re so glad to hear your experience was centered on care and honesty! It’s great knowing your salesperson focused on finding the perfect fit for you, thank you for sharing!

Crown Hyundai responded

Skippy, Thank you for sharing your experience and congratulations on your new Hyundai Kona! We’re delighted to hear that Glen and the team provided such friendly, knowledgeable, and attentive service. Your satisfaction means a great deal to us, and we truly appreciate your kind words.

Crown Hyundai responded

Thank you for recognizing Glen’s approach and professionalism! We’re thrilled to hear he made you feel comfortable and informed throughout your visit. We truly appreciate your kind words and look forward to your next visit.

Crown Hyundai responded

Isabel, Thank you for taking a moment to share your experience! We’re so glad our team provided knowledgeable, courteous service and allowed you to make your decisions at your own pace. We truly appreciate your trust and look forward to working with you again.

Crown Hyundai responded

Thank you for your feedback! We’re pleased to hear our team provided honest, informative, and customer-focused service without pressure.

Crown Hyundai responded

Kevin, We appreciate your kind words! Glenn will be glad to know his professionalism and flexibility made your experience a positive one. We’re also happy our showroom left such a great impression on you.

Crown Hyundai responded

Amauryverdecia, Thank you for your feedback! We’re glad our team was able to provide you with fast and helpful service, along with the information you needed. We appreciate your kind words and look forward to assisting you again.

Crown Hyundai responded

TO: LisaLeeD Thank you for sharing your feedback. During our conversation, you shared that you had already taken your Tucson to two other shops that were unable to locate or service the EV/12-volt battery, and both had informed you that the vehicle may have electrical issues. I simply reviewed your warranty coverage and explained that the specific battery in question was no longer covered under the factory warranty. My intent was to provide accurate information so you could make an informed decision moving forward. I also advised that we would need the vehicle to remain with us in order to properly diagnose and address the issue. Please understand that our EV-certified technician is in high demand, and we try to schedule all EV-related services as efficiently as possible. Regarding your concerns at drop-off: While a team member other than your service advisor may have assisted in arranging transportation for your convenience, we strive to ensure that all customer interactions are handled with care and professionalism. I sincerely apologize if the experience fell short in this regard. As for communication, your service advisor, Jarett, has made attempts to reach you to go over the work completed and the associated charges. We're also happy to go over the details again at your convenience. Lastly, we would like to offer you a complimentary car wash. Please feel free to stop by at a time that works best for you. We truly regret that your experience did not meet expectations and appreciate your feedback as it helps us improve our service.   Sincerely, John Veltri  Service Director