Glen Brown

The mechanic working on my Van is Santa Rosa Mercedes Benz. Sent me a video of the safety check that he did and the inspection on my car. It was thorough and very clear proceeded to do all of the work th Benz. Sent me a video of the safety check that he did and the inspection on my car. It was thorough and very clear proceeded to do all of the work that's outlined for the service at that time. More

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The service staff did an outstanding job They communicated effectively and they responded promptly to every issue communicated effectively and they responded promptly to every issue More

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They were able to get me scheduled next day. The service was quick and my car was spotless at the end of service. The service was quick and my car was spotless at the end of service. More

by LIZLEON.SOC Verified Customer Verified Customer

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Great service experience with our Sprinter van at Mercedes-Benz of Santa Rosa. They were able to get me in promptly and were quick and efficient at diagnosing the problem and quickly repairing the is Mercedes-Benz of Santa Rosa. They were able to get me in promptly and were quick and efficient at diagnosing the problem and quickly repairing the issue. Thank you! More

by olatualdi Verified Customer Verified Customer

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Glen and crew were very helpful in navigating a tricky problem with my Sprinter’s computer. Also replaced some leaky hoses, battery, etc. Driving like new. Some of it was covered so didn’t cost me an arm problem with my Sprinter’s computer. Also replaced some leaky hoses, battery, etc. Driving like new. Some of it was covered so didn’t cost me an arm and a leg this time! More

by MattD Verified Customer Verified Customer

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Glenn Brown was excellent to deal w/ regarding service for my Sprinter van. Glenn was able to immediately answer the questions I had regarding extended fuel tank and mileage and level tracking. Glenn arra for my Sprinter van. Glenn was able to immediately answer the questions I had regarding extended fuel tank and mileage and level tracking. Glenn arranged for transportation to and from downtown Santa Rosa, so I didn't have to wait in the waiting room. He contacted me promptly when the service was completed and arranged for transportation back to the service facility. Overall, Glenn is an excellent Mercedes representative as well as an advocate for the Santa Rosa area. The service facility was clean altho' the waiting area is small. More

by RoninShiba Verified Customer Verified Customer

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Deric is always very professional. He offers amazing mechanical advice. He goes out of his way to make sure me feel welcomed. Deric always keeps me in the loop by actively communicatin He offers amazing mechanical advice. He goes out of his way to make sure me feel welcomed. Deric always keeps me in the loop by actively communicating step-by-step as things develop. He is a great asset to your company. Sincerely. Thomas Sands. More

by THOMASS707 Verified Customer Verified Customer

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Everyone was so nice! Glen arranged a ride home for me and the driver was nice as well. My motor home was serviced and ready on time!! Thank you! Glen arranged a ride home for me and the driver was nice as well. My motor home was serviced and ready on time!! Thank you! More

by Rhamann562 Verified Customer Verified Customer

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Glen was excellent. Kept us informed about the progress of our service appointment and finished on time. Kept us informed about the progress of our service appointment and finished on time. More

by mdnovi Verified Customer Verified Customer

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All went very well. From my arrival to my departure. All my questions were answered. Had to change my appointment twice due to health reasons and the service department From my arrival to my departure. All my questions were answered. Had to change my appointment twice due to health reasons and the service department was very helpful. More

by ALandKATHE Verified Customer Verified Customer

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