Glen Ballew

I initially came to Troncalli just to price-check another dealership that I was looking to buy a RAM 1500 from. I was not intending on making a purchase. Upon arrival, I was pleasantly greeted and blown away dealership that I was looking to buy a RAM 1500 from. I was not intending on making a purchase. Upon arrival, I was pleasantly greeted and blown away by the large selection of trucks on the lot and how clean and aesthetically pleasing the showroom was. I was introduced to a gentleman by the name of Tyler Grant whom I had initially spoken with on the phone and he already had the truck I was interested in parked right up front. He methodically went through all the options included on this model and then we took it for a test drive. This was the truck that I wanted from the other dealership but they didn’t have it in the color I wanted and this one had more options. It drove like a dream! Upon return to the dealership, Tyler took a few minutes to assess my trade-in (a banged-up 2017 Acura with 150k miles on it) while I poked around the truck to explore it a bit more. Then it was time to head back in for the dreadful part - negotiating price and terms. To my surprise, Tyler just asked where we needed to be at to make a deal and explored every possible loyalty, conquest, and offer. He was able to save me an extra $2000 right there for a conquest discount I didn’t even think was applicable! I didn’t initially agree with the trade-in value of my Acura but he was able to get that up by more than double even though it likely wasn’t even worth that. I told him what the other dealership was offering for an out the door price and what they offered me for the trade-in. He told me to hang tight while he talked with the manager and not 10 minutes later, came back in and said, “Congratulations, you came in on the right day!” There was no all-day negotiations - I got offered the truck in the color I was looking for and with more options than I wanted for a better price than the other dealership had offered after days of back and forth texts and phone calls… in less than 30 minutes! We took a lunch break before I went to finance to close and I shot a text to the other dealership to see if they could match - they couldn’t so I knew Tyler was giving the best deal possible. Another hour to sign the paper work and another deal struck with finance to lower the APR a bit and I was on my way home in my dream truck! Many thanks to Tyler Grant and Troncalli for exceeding my expectations and making buying a vehicle a pleasant experience instead of a typically dreadful one. Would highly recommend going here first if you’re in the market for a vehicle - I certainly will next time! More

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In general, the car buying process is no fun. With such a large purchase, trust & transparency are a must and after weeks & weeks of searching, our guards were up, so to speak. However, Bill at T With such a large purchase, trust & transparency are a must and after weeks & weeks of searching, our guards were up, so to speak. However, Bill at Troncalli in Cumming, GA made that process more enjoyable. His customer service was excellent from the moment of our first phone call. He met & exceeded any requests & inquiries I had. He spent a lot of time with us while both my husband & I took turns test driving and checking out the car we were interested in. He was very attentive with a kind personality and a great sense of humor. We also met the Sales Manager, Larry who gave us a better offer on the car. Overall, it was the service & attention combined with the better offer that helped us decide do business with them! More

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Bill Smith, my sales person did an outstanding job from start to finish helping me thru the whole process! I drove my car home the same day! Thank you so much to him and his team! start to finish helping me thru the whole process! I drove my car home the same day! Thank you so much to him and his team! More

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Great experience. Staff was super friendly and informative. Tyler was great at presenting the information on my Jeep and was patient for my questions and decision. Hig Staff was super friendly and informative. Tyler was great at presenting the information on my Jeep and was patient for my questions and decision. Highly recommended! More

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The best interaction I've had when purchasing a vehicle. Bill took care of me from start to finsh. I would definitely recommend anyone to this dealership. Bill took care of me from start to finsh. I would definitely recommend anyone to this dealership. More

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Shayne Faerber went above and beyond in helping us pick out the right Jeep. He took time answering all of our questions as well as letting us test drive each of them. If you’re in the market for a new veh out the right Jeep. He took time answering all of our questions as well as letting us test drive each of them. If you’re in the market for a new vehicle go see Shayne. More

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Tyler was great. He was very knowledgeable about the vehicle. Would definitely come back and buy from him again! He was very knowledgeable about the vehicle. Would definitely come back and buy from him again! More

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Bill went beyond the call of duty to find the perfect Jeep Wrangler for my husband. He also drove to NC to bring it back for us. When we had a little glitch in returning a deposit we put down to hold the Jeep Wrangler for my husband. He also drove to NC to bring it back for us. When we had a little glitch in returning a deposit we put down to hold the vehicle Bill stepped in to correct it. More

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Great buying experience at this dealership starting with salesman. Matt Hankins was an exceptional person to work with. Thanks Matt! salesman. Matt Hankins was an exceptional person to work with. Thanks Matt! More

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Bill and the entire team were amazing. Through multiple dealerships that either left me waiting, or pulled a bait and switch on vehicles and pricing. The Troncalli team was swift, direct, Through multiple dealerships that either left me waiting, or pulled a bait and switch on vehicles and pricing. The Troncalli team was swift, direct, and easy to work with. To top it off - the entire team made sure to acknowledge me as a person and not just a buyer. Even though they are 2.5 hours from where I live, I will definitely be a repeat customer! More

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