Gina Carpio
Gina Carpio at Greenway Kia East

Gina Carpio | Page 24

Service Manager

Greenway Kia East

8701 E Colonial Dr
Orlando, FL 32817

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4.2
249 Reviews
4.2

249 Reviews

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249 Reviews of Gina Carpio

April 28, 2024

Dealership Rating
Employee Rating

I have nothing to complain about communication was good from start to finish thank you. More

by JRODZ0925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo , Mathew Westberg, Juan

Apr 29, 2024

Greenway Kia East responded

Thank you for your confidence in Greenway Kia East, and for your business. We are grateful to have you as a customer!

April 26, 2024

Dealership Rating
Employee Rating

Great service! Very friendly people, easy to talk and helpful. 100000 miles warranty is the best warranty. More

by MARISSA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Apr 29, 2024

Greenway Kia East responded

Marissa, we're delighted to know you found our service great and team-friendly at Greenway Kia East. Thank you for the review!

April 25, 2024

Dealership Rating
Employee Rating

Happy with the service I received my consultant always kept me in the loop on what was going on Kia top notch company More

by sabatfreddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Jeremiah Millet, Mathew Westberg

Apr 26, 2024

Greenway Kia East responded

Freddy, we're glad to know you had a positive experience with our team at Greenway Kia East. Keeping customers informed is important to us! Thanks for the review and your support.

April 20, 2024

Dealership Rating
Employee Rating

Went above and beyond to not only service my car under the manufacturer recall, but so much more! Thank you for doing me a solid. Let’s see the new engine go another 100k! More

by melissa.mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fiyin Adeyeye

Apr 22, 2024

Greenway Kia East responded

Melissa, we're thrilled to have been able to assist with your recall service at Greenway Kia East, and we'll certainly be rooting for that new engine! Thanks for the positive feedback. Safe travels ahead!

April 17, 2024

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Employee Rating

Everyone was very polite and professional. They had me in and out in less time than I expected. More

by PRISCILLAGODSCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alejo, Fiyin Adeyeye, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Apr 17, 2024

Greenway Kia East responded

We're grateful to have you as a Greenway Kia East customer, Priscilla. Thanks for the review!

April 09, 2024

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Employee Rating

I had been in this dealer before and service was ok. But this time not the best service in general. Money hungry dealer. More

by Lucifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2024

Greenway Kia East responded

I'm sorry to read that your recent experience didn't meet expectations. We strive for top-notch service and it's clear we fell short this time around. Your feedback is valuable in helping us improve. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 29, 2024

Dealership Rating
Employee Rating

Joshua fernandez is the best will only work with him go see him he is happy to help ypu oit More

by Chuky9362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Fernandez

Apr 01, 2024

Greenway Kia East responded

We are glad to hear that Joshua has provided excellent service. Thank you for choosing Greenway Kia East as your go-to dealership!

March 22, 2024

Dealership Rating
Employee Rating

Worst service manager I have ever dealt with. When I tried to get the General Manager involved - he was too busy. I was even told when it was all said and done that the only way I could get acc More

by Never Buy From Greenway again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 23, 2024

Greenway Kia East responded

I'm really sorry to read about your experience. This is not the level of service we aim for and it's concerning that you've been left feeling this way. We take all feedback seriously, especially when it involves our management team. I'd like to personally look into this matter further - please reach out to me at your earliest convenience so we can discuss what happened in more detail. Thank you, Youssef Mnassa - General Manager - youssefmnassa@greenwayauto.com

March 11, 2024

Dealership Rating
Employee Rating

Service department needs to learn how to call people back and to schedule appointments when they order parts More

by Ericchloey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Alejo, Hector Rodriguez , Shelby Bishop, Joshua Fernandez, Mathew Westberg

Mar 13, 2024

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We strive to keep our customers updated and informed about scheduling, so it's disappointing that we didn't meet those expectations this time around. I will share this feedback with my team and I invite you to reach out if there's anything else you'd like to discuss at this time. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

March 08, 2024

Dealership Rating
Employee Rating

I was told my car was under recall and under warranty and neither one fixed the engine!! The car would stop working while driving and your company doesn’t see that as a hazard!!??I asked in order for the rec More

by tonirosa69
Recommend Dealer
No

Other Employees Tagged: Mathew Westberg

Mar 13, 2024

Greenway Kia East responded

Toni, we're really sorry to read about your experience. Safety is our top priority and we never want any of our customers to feel unsafe or unheard. It's clear that there has been some miscommunication here, which we'd like the opportunity to correct. We take all recalls very seriously and would appreciate the chance to discuss this with you further so please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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