Gillian Barnes | Page 38

Kudos to Gillian Gillian's customer service skills are 2nd to none. She made me feel comfortable and at ease through the entire process. It was like catching up with Gillian's customer service skills are 2nd to none. She made me feel comfortable and at ease through the entire process. It was like catching up with an old friend! Thank you, Gillian. More

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Thanks Gillian! Gillian Barnes provide exemplary service when we were trying to get a refund on our extended warranty after selling our car. Her excellent communicat Gillian Barnes provide exemplary service when we were trying to get a refund on our extended warranty after selling our car. Her excellent communication through the whole process was greatly appreciated. More

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Definitely recommend this dealership! I visited this dealership and test drove a vehicle I was considering. My salesperson, Gillian, was expecting me and met me at the door. She was polite I visited this dealership and test drove a vehicle I was considering. My salesperson, Gillian, was expecting me and met me at the door. She was polite and professional from start to finish. She completely understood my time constraints, and went through the process as efficiently as possible, from test drive to getting the numbers for me. I didn't end up buying this car, but not for any reason associated with this dealership. I wish I could've bought one from her - she was fantastic. Even the follow-up calls were friendly with no pressure. I will definitely visit again next time I'm looking for a car, even if it means braving the horrible traffic and construction in Clearwater! More

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Excellent Service I recently purchased a 2013 Acura RDX at Crown Acura and had the pleasure of being assisted by Gillian Barnes and Sophie Morris. I was very satisfied I recently purchased a 2013 Acura RDX at Crown Acura and had the pleasure of being assisted by Gillian Barnes and Sophie Morris. I was very satisfied with their personalized and professional service throughout the whole process. I unhesitatingly would highly recommend this Acura dealership to anyone interested in purchasing a vehicle now or in the future. Thanks ladies for a great experience!!! More

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Personable and price conscious Gillian was excellent to deal with as was John! Very pleasant to work with and willing to go the extra mile to assure my comfort. Gillian was excellent to deal with as was John! Very pleasant to work with and willing to go the extra mile to assure my comfort. More

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Great Sales Consulting I had the distinct pleasure of consulting with Gillian Barnes on the purchase of my pre-owned 2007 Toyota Camry. She was very welcoming, knowledgeable I had the distinct pleasure of consulting with Gillian Barnes on the purchase of my pre-owned 2007 Toyota Camry. She was very welcoming, knowledgeable and helpful from start to follow-up. This was my first official car purchase and although due to unforeseen circumstances with my previous car which caused a rush and resulted in a lack of accumulated funds, she was still confident that she would get me into my Camry. A day later I received a call with great news that I had been approved. I couldn't have asked my a better individual to assist me and I am even considering working with her to perhaps purchase an Acura in the future. More

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Great Experience We just purchased an MDX from Gillian Barnes and it was a great experience. Gilliam is super and I would recommend her anyone. Thank you We just purchased an MDX from Gillian Barnes and it was a great experience. Gilliam is super and I would recommend her anyone. Thank you More

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great experience at Crown Acura Bought a 2014 acura tl with technology package and traded in my 2004 tl today 7/11/14 at Crown Acura in Clearwater florida...very pleased with the pro Bought a 2014 acura tl with technology package and traded in my 2004 tl today 7/11/14 at Crown Acura in Clearwater florida...very pleased with the professional service and knowledgeable staff....our sales associate Gillian Barnes was engaging, courteous, respectful, and had a wealth of knowledge about the acuras we expressed interest in....she also went out of her way to make sure we were comfortable, offering us refreshments, etc....she made our experience at Crown Acura an exceptional one...I also want to mention the excellent interactions we had with Carl Mitchell who was the used car sales manager...he was friendly, patient, and willing to work with us to arrive at an acceptable price for our trade in as well as our new car....Dr. Earl Teller More

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Comparison of two experiences I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar I had an opportunity to compare a Costco AutoProgram and TrueCar buying experience on June 6, 2014. I was looking for an Acura RDX AWD 2014. TrueCar quoted a price at a $2,170 savings of MSRP and connected me to Crown Acura in Clearwater. Costco AutoProgram connected me with Regal Acura in Lakeland, which quoted me a $4,466 discount, twice as large as TrueCar’s. I checked with both dealerships and both promised they had precisely the car I was looking for precisely at the price they advertised. I first scheduled an appointment with Regal in Lakeland as they offered a bigger discount. The dealership was empty. Kendall Miller and Raj Abraham greeted us cordially and friendly, offered coffee, and a ride in a car that was already prepared for us. Then it turned out that they did not have the car they earlier said they had it in stock. At that point Mr. Abraham brought two (!) sales managers who tried to sell me a newer model of the same car, at a higher cost. They blamed their “confused” staff and large and complex inventory for incompetence and incorrect price advertisement. It was a demeaning and insulting experience of over-promise, under-delivery, blame-shifting, and waste of time. It may explain why Regal dealership was empty when we visited it. I left without a car and scheduled my next appointment with Crown Acura the same day. Gillian Barnes, a Crown Acura Sales Consultant, had the car as promised and presented it in the most professional way. The car was priced exactly as advertised by TrueCar and I drove it off the lot the same day. In conclusion, both Costco AutoProgram and Regal Acura in Lakeland have lots to learn from TrueCar and Crown Acura in Clearwater. More

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Best car dealership experience ever! I am a new transplant to the area. There are 2 in the Jacksonville, FL area, here there are 3 close by. I chose Crown Acura over the others because th I am a new transplant to the area. There are 2 in the Jacksonville, FL area, here there are 3 close by. I chose Crown Acura over the others because they had the best selection of what I wanted. They also happened to have the best prices. I worked with Gillian, because when I made a web inquiry, she contacted me. I knew they were busy, but I couldn't help but admire her always making an effort to get back to me. Even well after the dealership was closed, I received a call when she was on her way home, or just coming to work in the morning. This sounds like pressure, but I assure you it wasn't. I was not prepared, however, for the atmosphere when I arrived. Gillian was wrapping up another appointment, so I was helped by Sue Ellen in her stead. I have never seen a dealership in such a "team mode" before. Sue Ellen saw that our questions and needs were met until Gillian could sit down with us. This was the already busy Sales Manager, ensuring our experience was interactive and not waiting. Then someone else took the car back to have a service done we had requested. Everybody was asking if they could do anything for us while we were there, even knowing fully that Gillian was our sales person. Gillian, as well as the others, was amazing and friendly, more like a family member than a professional associate. We then worked with Evelyn to close the finance end. We had arrived with a credit union check, but then she beat it with a bank rate 7/10 of a percent better, with no early payoff penalty. She was fast, funny and great. Just extremely helpful, and where it didn't make sense for me to get some of the options added on, there was no marketing push. She realized we didn't need them. Done. Moving on. I highly recommend this dealership. I can say that about only one other, but that was a Honda dealer in Jacksonville. More

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