Gillian Barnes
Gillian Barnes at Crown Acura

Gillian Barnes | Page 13

Sales and Lease Consultant

Crown Acura

18911 US Hwy 19 N
Clearwater, FL 33764

Contact Me
5.0
390 Reviews

As a former teacher, I bring patience, listening skills and a sense of empathy -as well as a healthy dose of fun!- to my role as a sales and leasing consultant at Crown Acura. Whether you're looking for a new or used car, have credit challenges or you're a multi-millionaire, first-time buyer or have bought more cars than I've sold (it's possible!) - everyone gets treated with respect and dignity, and we all enjoy the experience together.

Dealership Experience

13 yrs, 4 mos

Industry Experience

13 yrs, 4 mos

Languages Spoken

Spanish Spanish

5.0

390 Reviews

Write a Review

390 Reviews of Gillian Barnes

December 18, 2020

Dealership Rating
Employee Rating

Gillian Barnes was very thorough and helpful answering questions and explaining the features on the 2021 RDX. I am greatful to her for her time and effort. More

by gaf1260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Crown Acura responded

Congratulations on your new Acura RDX! We are so glad that Gillian could be of assistance to you, and she will be honored to know how greatly you valued her efforts! We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

December 15, 2020

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Employee Rating

Beautiful building, good display of car models and very friendly personnel. Sale personnel are knowledge and service techs are very knowledgeable of the product. I will recommend this dealership. More

by Bmurphy132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Crown Acura responded

Thank you so much for your 5-star review! We appreciate your business and are proud to have earned your excellent feedback! We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that our team may help you with!

December 12, 2020

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Employee Rating

5 STARS... Excellent Staff and Service. The Sales and Leasing Consultant, Gillian, was knowledgable, genuine, and made the entire process a really positive experience. Extremely happy with my purchase a More

by David.Dixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2020

Crown Acura responded

David, Thank you so much for your excellent review! Your safety and satisfaction are our utmost priorities, and we are thrilled to know how confident you are in our efforts! Offering quality and reliable service is so important to us, and we will certainly provide you with nothing less in the future!

December 08, 2020

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Employee Rating

Would not recommend this dealership to anyone. I purchased a 2016 Honda Accord v6 with a manual transmission last September 2019. Within the first week I started noticing a high pitched chirping noi More

by MichaelG
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 05, 2021

Crown Acura responded

Mr. Gascoyne, When you first alerted us to the issues your vehicle was experiencing we advised you to take your vehicle, still under manufacturer’s warranty, to the Honda dealer near your location in Kissimmee to have the vehicle inspected and repaired. You told us that the first dealer you went to would not diagnose the problem without a diagnostic fee, which you were unwilling to pay. We advised you to go to a second Honda dealer, and apparently the response was the same. You later returned to the Honda dealer near your home after time had lapsed and they finally diagnosed the problem without incurring the diagnostic fee. Unfortunately, at this point the manufacturer’s original warranty had expired. We believe that we did everything to help you that we could. Sincerely, Darren Hutchinson, General Manager

Jan 05, 2021

MichaelG responded

Everything you just responded with is incorrect. The first dealer I took it to told me that if they didn’t find any issues after removing my engine and transmission or if they found an issue that wasn’t under warranty that I would be liable for labor charges. I wasn’t going to pay them over a thousand dollars just to tell me something wasn’t wrong or under warranty. I’ve been willing to drive to your dealership or the Honda dealership near you in Clearwater since the beginning to get this resolved. The second dealership I took it to told me that they could hear the noise but it was the slave cylinder making the high pitched chirping noise. I replaced that part with OEM and did a transmission fluid change and the noise was still 100% present. The dealership misdiagnosed the problem from the beginning. This is not my fault. I’ve been in touch with Gillian Barnes since the absolute beginning. Probably spoke 30 times since I purchased the vehicle. She’s assured me every time that the issue would be resolved and every time I have been let down. I’ve followed every instruction she’s given me and have yet to accomplish anything. And now you’re saying that your dealership has done it’s job and it’s on me? That’s hilarious. Also, I have an extended warranty that came with my car that Gillian assured me would cover the issue if a Honda was unwilling. And of course my extended warranty doesn’t help me either. Glad to know neither Honda nor your dealership will stand behind its product. I will never go back to your dealership or recommend them to anyone. Thanks.

November 29, 2020

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Employee Rating

We just purchased our 2nd Acura from Crown Acura in Clearwater. We have been incredibly pleased with the entire dealership since purchasing our 2019 Acura RDX. Our salesperson, Gillian Barnes, made t More

by DDSGWS1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan Lane

Dec 02, 2020

Crown Acura responded

Gregory, Thank you for taking the time to share this amazing review! We are so appreciative of another opportunity to work with you, and we are thrilled that Gillian could provide you with the perfect vehicle, deal, and overall experience! It is wonderful to know that you have been loving your new Acura, and we congratulate you on your purchase- on behalf of Gillian and the entire team! Please drive safely, and do not hesitate to let us know if we may be of further assistance to you in the future!

October 30, 2020

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Very pleased with the dealership and with Chris. This is my second time around, and I was not disappointed. Chris provides top notch service, plus he’s just a really nice guy. I appreciate his knowledge an More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Duncanson , Kyle Vonnes

Nov 03, 2020

Crown Acura responded

Ann, Thank you so much for your wonderful review! We are so appreciative of your repeat business, and we are thrilled that Chris could provide you with a top-notch experience once again! We congratulate you on your new vehicle- on behalf of him and the entire team, and we hope to continue serving you and your future automotive needs!

October 28, 2020

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Excellent service from our associate Gillian, Mark in finance and Dan the GM for the Pinellas Park location. We ended up buying not 1 but 2 vehicles! More

by castmial
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Israel

Nov 03, 2020

Crown Acura responded

Congratulations on your new vehicle! We are so appreciative of the opportunity to do business with you, and we are thrilled that we could make your visit such a success! We are so excited for you to enjoy your new rides. Please drive safely, and do not hesitate to give us a call if there is ever anything more that our team may help you with!

October 25, 2020

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New to the area and needing a car I was directed to Gillian Barnes at Crown Acura. I can't say enough of how kind and professional she was during the entire process. Gillian took the time to explain More

by JT2250
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 27, 2020

Crown Acura responded

Thank you so much for your wonderful review! We couldn't be more pleased to hear of your satisfaction, and we are thrilled that Gillian could provide you with the exceptional assistance that you so much deserve! She will be honored to know that she has earned your confidence. Please don't hesitate to give us a call if there is ever anything more that she or the team may help you with!

October 15, 2020

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Employee Rating

Gillian Barnes is a great sales consultant and very “dangerous”. Came to service my MDX and leaving with a brand new one. Her easy going demeanor, her knowledge and patience in showing the plus and m More

by maria
Customer Service
Recommend Dealer
Yes
Oct 18, 2020

Crown Acura responded

Maria, Congratulations on your new Acura MDX! We are so appreciative of your business, and we are pleased that Gillian could make your recent visit an all-around success! Your satisfaction certainly is our priority, and we can't wait for you to enjoy your new ride!

October 04, 2020

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Employee Rating

Our family has purchased 6 Acura’s from Gillian Barnes and recently purchased my second MDX from Gillian. As always, Gillian is absolutely amazing to work with. She is extremely knowledgeable, friendl More

by Baitzmotel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Shaw , Lora Calhoun, Keith in Finance

Oct 05, 2020

Crown Acura responded

Thank you for taking the time to leave Gillian this wonderful review! We are overjoyed that she could consistently be of exceptional assistance to you, and we are happy to hear that your recent experience working with her did not disappoint. We congratulate you on your new vehicle- on behalf of her and the entire team, and we hope to continue serving you and your automotive needs for years to come!

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