Gilbert Perea

I recently had an incredibly frustrating experience, and it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, it's essential to share my experience to warn potential customers about the deceptive practices I endured. Dealing with salesperson Gilbert Perea, my troubles began when pressured to place a deposit on a car without clear refund terms. During my first visit, after a cumbersome process involving the manager, I was eventually able to have the refundable nature of the security deposit mentioned on the document I signed. However, it was not without resistance from Gilbert, who incorrectly insisted that it would be illegal for them to keep the deposit if I didn't buy the car—a blatantly false statement. A week later, armed with a pre-approved loan from Chase Bank, I faced further resistance. Gilbert claimed they don't work with Chase, which is absurd considering Chase being one of the major banks and that their function is to facilitate the payment process. They insisted on a credit application through Toyota Financial Services, citing a store policy. And condescendingly, they treated me as if I lacked understanding or insight, all the while insinuating that opting for a different loan term would be a wiser choice. Adding to the frustration, they persisted in playing the good cop-bad cop game, involving the manager and attempting to wear me down in the process. This, despite my clear initial mention that I was well aware of these sales tactics and found them ridiculous. These inflexible policies and lack of transparency resulted in my inability to purchase the car despite having the financing ready to go. Regrettably, the car has been sitting in their lot for a week, a testament to their incompetence. My advice to potential customers: Approach with caution, thoroughly scrutinize agreements, and be wary of their deceptive tactics and lack of integrity. Until significant changes are made, I cannot recommend them. More

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I am so happy with my 2022 rav4 Hybrida limited , I had visited other dealers and the prices and the wait were enormous, but I found in boch toyota a very friendly and excellent salesman who understood my visited other dealers and the prices and the wait were enormous, but I found in boch toyota a very friendly and excellent salesman who understood my needs and helped me get what I was looking for For $3,500 below the price that others asked me, that seller is Gilbert Perea, I urge you that if you plan to buy or rent this should be your first stop and you will not regret it! More

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Deal was very good sales manager was helpfull. When i took delivery i was not given any paper work, i do not have a a purchace agreement, no sales slip. took delivery i was not given any paper work, i do not have a a purchace agreement, no sales slip. More

by JTOCCH Verified Customer Verified Customer

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The Boch Toyota team both sales and service were great. They were quick and made sure I was taken care of. Thank you all for a great experience. They were quick and made sure I was taken care of. Thank you all for a great experience. More

by fantasia0 Verified Customer Verified Customer

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The welcoming was great, showing and explaining the car all the processing went very well the sales person and the finance director were very knowledgeable all the processing went very well the sales person and the finance director were very knowledgeable More

by MOISEBORDENAVE Verified Customer Verified Customer

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This is my 6 th car from this dealership..I go because This is my 6 th car from this dealership.. I go because Gilbert Perea is excellent.. always is available and very good to deal with Also the serv This is my 6 th car from this dealership.. I go because Gilbert Perea is excellent.. always is available and very good to deal with Also the service department is always available when needed. More

by Marsha3 Verified Customer Verified Customer

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Overall the personnel were friendly and professional. There were a few discrepancies in the sales agreement that we had first settled on but they were corrected before the signing took place. Good exp There were a few discrepancies in the sales agreement that we had first settled on but they were corrected before the signing took place. Good experience. Thank you. More

by JVBAKERJR57 Verified Customer Verified Customer

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Lucio was so pleasant and caring. I dealt with him 2 times in one week. He listen and did his best he can to get me in and out at a reasonable time. times in one week. He listen and did his best he can to get me in and out at a reasonable time. More

by BETTY_CARRASQUILLO Verified Customer Verified Customer

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Gilbert made my sale transaction very smooth with an excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with excellent customer service. He was able to understand what I was looking for; Very professional listener that make sure that I was comfortable with every steps in my transaction. I am grateful that he was available to follow up and answered all my concerns. More

by MIRTADIAZ Verified Customer Verified Customer

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This is. At least my 6th car. FromThere .. I This is. At least my 6th car. From There .. I am Extremely happy with Gilbert Perea he has helped me. Easily thru my purchases. He is mainly This is. At least my 6th car. From There .. I am Extremely happy with Gilbert Perea he has helped me. Easily thru my purchases. He is mainly the reason I return there Plus have always good service More

by Marsha3 Verified Customer Verified Customer

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