Giancarlo Sotelo | Page 7

Incompetent sales staff Turned in leased vehicle and was hounded by Honda corporate for weeks. Claimed sales staff never submitted proper paperwork for trade in. Was assured Turned in leased vehicle and was hounded by Honda corporate for weeks. Claimed sales staff never submitted proper paperwork for trade in. Was assured problem was resolved by mgr - but it wasn't ! More

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New Honda Civic First I have to say the Civic is a beautiful car that ride great. The salesman listened to my situation and my price structure and worked with me to First I have to say the Civic is a beautiful car that ride great. The salesman listened to my situation and my price structure and worked with me to get the best deal. The financial gentlemen was also very professional and answered all my questions. More

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A Leasing Experience The dealership lived by what they told me. There was no pressure selling. They knew my situation and were able to negotiate with me to a final price The dealership lived by what they told me. There was no pressure selling. They knew my situation and were able to negotiate with me to a final price that was very close to where I wanted to be. I wanted to trade in my Hyundai Sonata and lease two Honda Civics. This was a challenging situation but overall worked out to be a very rewarding experience. Giancarlo was very accommodating; explained everything every step of the way; was eager to work with us; was courteous and professional; and gave us a very pleasant experience. I was particularly impressed with the amount of time he spent with my wife in the new car to explain all the controls and to synchronize and program the Bluetooth. He is a credit to the Joyce Honda dealership. More

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Fantástico! Estoy satispecho lo que Giancarlo me ayudo y Jair me dio de servicio. Recomiendo el Dealer de Joyce Honda en Ruta 10 por qué dan buen precio y atiende Estoy satispecho lo que Giancarlo me ayudo y Jair me dio de servicio. Recomiendo el Dealer de Joyce Honda en Ruta 10 por qué dan buen precio y atienden bien! More

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Excellent experience Excellent customer service, people very professional and friendly , good prices, Manager Rudy Baez very patient and professional excellent skills to Excellent customer service, people very professional and friendly , good prices, Manager Rudy Baez very patient and professional excellent skills to helped customers.. I highly recommend this dealer. More

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Good but can be more proactive Generally they have been good but I had to follow up for the delivery could have been more proactive to provide updates. Some of the insurance related Generally they have been good but I had to follow up for the delivery could have been more proactive to provide updates. Some of the insurance related information I had to follow up More

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Purchase of a 2016 Honda Accord I presented to Joyce Honda on February 3rd to trade in my 2014 Honda Accord for a 2016 Honda Accord. I was greeted very courteously by Giancarlo and I presented to Joyce Honda on February 3rd to trade in my 2014 Honda Accord for a 2016 Honda Accord. I was greeted very courteously by Giancarlo and then taken to Larry Swanson's office to discuss the deal. As usual, Larry was very professional and courteous and made an excellent win win deal for both parties. After Larry's presentation of the deal, I purchased the new 2016 Honda Accord without hesitation. It is truly a pleasure to work with Larry each time I visit Joyce Honda. After my business transaction with Larry, I was sent to Giancarlo's office to complete the paperwork. Giancarlo was very helpful and we completed the paperwork without any issues. He assured me that the car would be ready at noon on February 5th. When I arrived at Joyce Honda on February 5th, the car was indeed ready at noon as promised. I must say the entire experience of purchasing a new car at Joyce Honda is nothing less than exemplary. Thank you all for make this a fun experience. I will definitely return to Joyce Honda for another vehicle in the future and I will continue to use the service department for my new cars. More

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Efficient Service They listened to my preferences before trying to make a sale. They also made the purchasing process as efficient as possible without wasting any of m They listened to my preferences before trying to make a sale. They also made the purchasing process as efficient as possible without wasting any of my time. More

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