Gerardo Portillo
Gerardo Portillo at Lexus Stevens Creek
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Gerardo Portillo

Service Consultant

Lexus Stevens Creek

3333 Stevens Creek Blvd
San Jose, CA 95117

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5.0
9 Reviews
5.0

9 Reviews

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9 Reviews of Gerardo Portillo

April 21, 2025

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Employee Rating

Gerardo was friendly, knowledgeable and great at keeping us updated on the status of our repairs. He knew exactly how to support us with our specific need and we will absolutely keep going back to him for f More

by johnny_lopez
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Lexus Stevens Creek responded

Great to hear Gerardo made the experience smooth and informative. His attention to detail and clear communication really make a difference. We’re glad he was able to support your specific needs, and we look forward to seeing you again for future visits. Lexus of Stevens Creek

April 19, 2025

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Employee Rating

Great sales person and service person, always willing to go beyond what we ask for to help us More

by tsurumoto
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 21, 2025

Lexus Stevens Creek responded

Thank you for your feedback. We're glad to hear that both our sales and service teams have gone above and beyond to support you. It’s always our goal to exceed expectations, and hearing that our team continues to do so reinforces the standard we strive for every day. Make it a great day and hurry back - Team LSC

April 12, 2025

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Employee Rating

Gerardo was very helpful to me and I appreciate his help and curtesy. I will return for my next service More

by bhduke10
Service Price Transparency
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Recommend Dealer
Yes
Apr 14, 2025

Lexus Stevens Creek responded

We're honored to have been of assistance to you. Thank you immensely for your kind words. Have a great week - Lexus of Stevens Creek

February 23, 2025

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Employee Rating

Excellent service and great attention to detail during maintenance visit. Excellent summary of recommendations (layered) for vehicle enhancement and inprovement More

by Don
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Technician whom I didn’t know

Feb 24, 2025

Lexus Stevens Creek responded

Thank you for your kind words and for sharing your experience with us! We're thrilled to hear that you received excellent service and appreciated the attention to detail during your maintenance visit. It’s always our goal to provide clear and helpful recommendations for your vehicle’s enhancement and improvement. We value your feedback and look forward to assisting you with any future needs. Lexus of Stevens Creek

January 12, 2025

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Best service every time. Consistently on time and overall reasonable pricing. Support staff are the best. More

by jdixson
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jan 13, 2025

Lexus Stevens Creek responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you consistently have a positive experience with our service team. Being on time and providing reasonable pricing is always a priority for us, and we're happy to know our support staff have made such a great impression. Your continued trust and support mean a lot to us, and we look forward to serving you again in the future! Lexus of Stevens Creek

November 18, 2024

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Very professional to dealt with and a very nice people. All requests were done properly. More

by Bbroque
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Recommend Dealer
Yes
Nov 18, 2024

Lexus Stevens Creek responded

Thank you for your kind posting on DealerRater and please hurry back - Team LSC

October 26, 2024

Dealership Rating
Employee Rating

Gerardo was great. He greatly professionally and kept me updated until I picked up my vehicle. More

by albousett
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Oct 28, 2024

Lexus Stevens Creek responded

Thank you for taking the time to share your experience! We’re glad to hear that Gerardo provided you with great service and kept you updated throughout the process of picking up your vehicle. Lexus of Stevens Creek Svc Dept.

October 13, 2024

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Employee Rating

Gerardo took care of my car concerns and is very knowledgeable. Got my car back from recall service from initial turn time. Highly recommended! More

by JN
Service Price Transparency
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Recommend Dealer
Yes
Oct 14, 2024

Lexus Stevens Creek responded

Thank you for your kind words! We’re pleased to hear that Gerardo addressed your car concerns effectively and that you had a smooth experience with the recall service. Your recommendation means a lot to us. Lexus of Stevens Creek Svc Dept.

October 12, 2024

Dealership Rating
Employee Rating

First class service! My service rep Gerardo is terrific! I’ll be back! Entire experience was the best I’ve ever been through. Thanks again. H More

by HNesm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Lexus Stevens Creek responded

Thank you for your fantastic review! We’re so glad to hear that you had a first-class experience with Gerardo as your service representative. It’s great to know that your entire visit was the best you've ever had. Lexus of Stevens Creek

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