I received the quote on my phone and was able to quickly
approve the work. They tackled my brake and exhaust issues in one day.
approve the work. They tackled my brake and exhaust issues in one day.
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by thomas450
Verified Customer
Verified Customer
Other Employees Tagged:
Butch Maier
Aug 16, 2022 -
Coastal Nissan responded
Thank you Thomas, for your review, We're glad you had a good experience ,and hope to see you again !!
My service was handled quickly, efficiently and timely.
Everything that was fonewas explained to me.
Everything that was fonewas explained to me.
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by philcperry
Verified Customer
Verified Customer
Other Employees Tagged:
Butch Maier
Aug 16, 2022 -
Coastal Nissan responded
Thank you Phil, for taking the time to share your feedback with our team at Coastal Nissan !!
I didn’t go there, I went to Cohasset and then to coastal
Volkswagen in norwell!😁
Volkswagen in norwell!😁
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by cditullio7
Verified Customer
Verified Customer
Aug 11, 2022 -
Coastal Nissan responded
Thank you for your positive feedback
Dishonest, liars who voided my powertrain warranty, then
blamed corporate. Tim Root and George Sullivan lied, and not only charged $600 to tell me about the issue I already knew but the quoted me $13,500 f
blamed corporate. Tim Root and George Sullivan lied, and not only charged $600 to tell me about the issue I already knew but the quoted me $13,500 for a used engine or $15,00 for a new one. Getting it repaired at a reputable repair shop for half the price of their used estimate. Going through the Better Business Bureau Auto-line. Was not allowed to provide paperwork proving my maintenance. I have bought four cars from Coastal, no loyalty, zero care, 100% dishonest dealership.
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by Aaron
Verified Customer
Verified Customer
Other Employees Tagged:
Tim Root
Aug 01, 2022 -
Coastal Nissan responded
We are very disappointed with the misrepresentation of the events surround our interaction. When the vehicle arrived with a check engine light and blowing white smoke, we performed initial tests to determine the cause. After identifying stored low oil pressure codes, customer approved further diagnostic work. We dismantled the top end of the engine to conduct a cylinder test. This revealed a lack of compression in one of the cylinders, for which we provided diagnostic documentation and photos to the Nissan tech support line. At this point, Nissan requested maintenance records to verify the service history of the vehicle.
Coastal Nissan has no record of performing engine oil/filter service since the vehicle was purchased in 2019. Customer was not able to produce maintenance records when requested by the Nissan tech line for approximately three weeks. Nissan then issued a denial of coverage due to lack of maintenance. Coastal Nissan has no authority to void a warranty. After three weeks, customer advised that the maintenance records had been located, Coastal Nissan suggested that customer contact Nissan to re-open the claim. Coastal stands by our estimates for a new and used replacement engines and would welcome the opportunity to review a competitive estimate to assess any discrepancies.
Aug 02, 2022 -
Aaron responded
Coastal Nissan There is absolutely no misrepresentation of what happened and for you to say otherwise is insulting. I provided maintenance reports immediately to Nissan corporate when asked. Coastal had my car for a month and never asked for a single record. You then submitted paperwork to void my warranty on July 15th. You won’t find a single call or transcript from Coastal asking for my paperwork. That is an absolute lie from you. I also was the one calling and checking on the progress. I received zero calls or updates from Coastal unless I called.
I am extremely disappointed in your dealership and your response. In no way was I treated fairly by your dealership or Nissan. The car had consistent records of maintenance and oil changes. This includes an oil change 18 days before the engine light came on.
I was never given an opportunity by Coastal or Nissan to provide records. Nissan claims you voided the warranty, you claim Nissan voided the warranty. Repairs and oil changes do not have to be done exclusively at your dealership. Either way you have lost a longtime customer who was treated unethically by Nissan and the dealership. I purchased 4 cars from Coastal and in the end it didn’t matter.
You can also stop trying to justify how your dealership treated me as a longtime customer. Your estimate was an absolute slap in the face… $5,000-$7,000 more than reputable repairs shops. I had my car repaired for half of your estimate, which is the opposite of fair. Your estimate of $15,000 for a new engine was a ploy by the dealership to get me to buy a new car, and don’t tell me otherwise. I got it fixed at Kennedy’s in Weymouth, for half the price.
Every single negative review you have received blamed the customer in your response. Shame on your dealership. Take responsibility for once for treating your customers poorly. The customers to your dealership do not matter. What matters to Coastal is your money when you buy a car, and your money for repairs and maintenance.
I am expecting another dishonest response from your dealership. Your response was filled with lies. What else could someone who bought 4 cars from your dealership expect?
I’m very pleased with service at Coastal Nissan.
They have always been fair and accommodating!! I’ve been bring my Rogue for service since I bought it. Thank you!
They have always been fair and accommodating!! I’ve been bring my Rogue for service since I bought it. Thank you!
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by Rogue
Verified Customer
Verified Customer
Jul 29, 2022 -
Coastal Nissan responded
Thank you , We really appreciate you taking the time to share your experience with our team at Coastal Nissan !!
Clean and friendly environment
Always very helpful and
courteous
Web site is easy to find things
courteous
Web site is easy to find things
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by prcarver
Verified Customer
Verified Customer
Jul 29, 2022 -
Coastal Nissan responded
Thank you so much for sharing your feedback with our team at Coastal Nissan !!
George and Tim were courteous and professional.
We arrived at 8am and the technician replaced the repaired part and our car was ready when requested.
George reviewed the work completed and demonst
We arrived at 8am and the technician replaced the repaired part and our car was ready when requested.
George reviewed the work completed and demonstrated the back hatch to show it was in working order.
We have brought all of our Nissan cars to George at Coastal and are confident in his ability and that of the technicians to repair our cars right.
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by dbudreau
Verified Customer
Verified Customer
Other Employees Tagged:
Tim at service counter.
Jul 25, 2022 -
Coastal Nissan responded
Thank you for sharing your feedback with our team at Coastal Nissan and look forward to see you again soon.
Excellent service.
The work performed was exactly as quoted. Very professional and friendly staff. Doug the manager was great.
The work performed was exactly as quoted. Very professional and friendly staff. Doug the manager was great.
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by Reapetim
Verified Customer
Verified Customer
Other Employees Tagged:
Lance Ward
, Sean Callis, Butch Maier
Jul 18, 2022 -
Coastal Nissan responded
Thank you so much for this excellent review !!
Jul 18, 2022 -
Reapetim responded
Great team and excellent customer service.
George in service dept.
is the best! Professional, polite and very informative. A true asset
is the best! Professional, polite and very informative. A true asset
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by thomasbethoney
Verified Customer
Verified Customer
Jul 18, 2022 -
Coastal Nissan responded
Thank you Thomas, for taking the time to share your feedback, We really appreciate you being a loyal customer and helping share the word about us at Coastal Nissan !!
Pleasant and professional staff.
Work done on time and as promised. Communicates effectively and clearly.
Work done on time and as promised. Communicates effectively and clearly.
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by TRASKK
Verified Customer
Verified Customer
Other Employees Tagged:
Butch Maier
Jul 18, 2022 -
Coastal Nissan responded
Thank you for your positive feedback !!
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