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George Sullivan
509 Reviews
509 Reviews
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509 Reviews of George Sullivan
September 30, 2022
Very professional pricing everything on point courteous staff nice area to sit and wait while your vehicle is being serviced and not to mention as time is going by and your vehicle is being serviced at pla staff nice area to sit and wait while your vehicle is being serviced and not to mention as time is going by and your vehicle is being serviced at play-by-play service manager let me know what was going on in detail with my vehicle every 15 minutes More
by John
Verified CustomerOther Employees Tagged: Butch Maier
September 28, 2022
Had to bring car in twice to be cleaned. Car still smells. Three phone calls and 2 emails later and no one has gotten back to me. Have tried several things to get rid of smell. Service peopl Car still smells. Three phone calls and 2 emails later and no one has gotten back to me. Have tried several things to get rid of smell. Service people nice and initial sales person nice. Others not so much as noted by lack of contact. More
by dawn_mclaughlin
Other Employees Tagged: Tom Di Pesa
September 11, 2022
Had oil change, satisfied, but a 4 wheel alignment should’ve been included. Satisfied with service and seating recall items to be performed prior to my leaving for Florida mid. Oct. should’ve been included. Satisfied with service and seating recall items to be performed prior to my leaving for Florida mid. Oct. More
by alanchates
Other Employees Tagged: Butch Maier
September 09, 2022
Outstanding customer service . Service managers are professional and provide you with updates on your vehicle and do not try to oversell you Service managers are professional and provide you with updates on your vehicle and do not try to oversell you More
by sarak
Other Employees Tagged: Butch Maier
September 08, 2022
I have bought 4 Nissans from Coastal. My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which reve My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which revealed no sludge issue after a 14 point check. I towed the car to Coastal after the oil and check engine light came on and I saw sludge in the oil cap. After 3 weeks of pretending to help me get it covered by the powertrain warranty, Coastal voided the warranty. I was not allowed to provide paper work to prove I maintained the car and the issue was with their engine. They blamed corporate for voiding it, corporate blamed them. Corporate said once the dealership voided it their was nothing they could do. Their service department charged me $600 to tell me what I already saw with sludge. George Sullivan (assistant service manager) gave me an estimate of $13,500 to replace the engine used or $15,000 for a new engine. He also said he was “flabbergasted” that Nissan voided the warranty, knowing full well Coastal submitted the paperwork to void it. Tim Root (service manager) said they “really valued me as a customer” and when I asked why their estimate was $7,000 more from a legitimate repair shop they had no answer. I guess they don’t really value me as a customer, otherwise they wouldn’t have price gouged me as well. Tim Root and George Sullivan from Coastal’s service department are dishonest and not worth your trust. Every single person from the dealership to corporate lied to me for 2 months now. I dealt with corporate after reporting them to the Better Business Buereau Autoline and was asked to submit maintence paper work on 7/21, which I did. I received a letter on 7/28 dated 7/15 saying my claim was denied. How was it denied before I submitted paper work? Dealing with Better Business Bureau Autoline even more now. Stay away…four cars no loyalty to their buyers. I am also expecting a dishonest rebuttal from Coastal in this review. Service issues are never their problems, they just blame the owners. Remember I bought 4 cars from this dealership. They’re rebuttal was exactly what I expected. Just to follow up to Coastal… Coastal Nissan I am extremely disappointed in your dealership and your response. In no way was I treated fairly by your dealership or Coastal. The car had consistent records of maintenance and oil changes. This includes an oil change 18 days before the engine light came on. I was never given an opportunity by Coastal or Nissan to provide records. Nissan claims you voided the warranty, you claim Nissan voided the warranty. Repairs and oil changes do not have to be done exclusively at your dealership. Either way you have lost a longtime customer who was treated unethically by Nissan and the dealership. I purchased 4 cars from Coastal and in the end it didn’t matter. You can also stop trying to justify how your dealership treated me as a longtime customer. Your estimate was an absolute slap in the face… $5,000-$7,000 more than reputable repairs shops. I had my car repaired for half of your estimate, which is the opposite of fair. Every single negative review you have received blamed the customer. Take responsibility for once for treating your customers poorly. Add Matt Kittredge to your list of dishonest workers at Coastal. Claimed to be advocating for me with Nissan. Took a long vacation and told me Nissan wouldn’t compensate since I didn’t get repairs at their dealership. Dealership wanted $15,000 for repairs, I spent $7,000 for repairs at a honest shop. He then gave $500 credit at Coastal so I could get ripped off again. This is the worst dealership, full of liars and the Nissan corporation is too. Avoid dealership and Nissan all together. More
by Skowaj
Other Employees Tagged: Matt Kittredge
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