George Sullivan | Page 43

I have bought 4 Nissans from Coastal. My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which reve My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which revealed no sludge issue after a 14 point check. I towed the car to Coastal after the oil and check engine light came on and I saw sludge in the oil cap. After 3 weeks of pretending to help me get it covered by the powertrain warranty, Coastal voided the warranty. I was not allowed to provide paper work to prove I maintained the car and the issue was with their engine. They blamed corporate for voiding it, corporate blamed them. Corporate said once the dealership voided it their was nothing they could do. Their service department charged me $600 to tell me what I already saw with sludge. George Sullivan (assistant service manager) gave me an estimate of $13,500 to replace the engine used or $15,000 for a new engine. He also said he was “flabbergasted” that Nissan voided the warranty, knowing full well Coastal submitted the paperwork to void it. Tim Root (service manager) said they “really valued me as a customer” and when I asked why their estimate was $7,000 more from a legitimate repair shop they had no answer. I guess they don’t really value me as a customer, otherwise they wouldn’t have price gouged me as well. Tim Root and George Sullivan from Coastal’s service department are dishonest and not worth your trust. Every single person from the dealership to corporate lied to me for 2 months now. I dealt with corporate after reporting them to the Better Business Buereau Autoline and was asked to submit maintence paper work on 7/21, which I did. I received a letter on 7/28 dated 7/15 saying my claim was denied. How was it denied before I submitted paper work? Dealing with Better Business Bureau Autoline even more now. Stay away…four cars no loyalty to their buyers. I am also expecting a dishonest rebuttal from Coastal in this review. Service issues are never their problems, they just blame the owners. Remember I bought 4 cars from this dealership. They’re rebuttal was exactly what I expected. Just to follow up to Coastal… Coastal Nissan I am extremely disappointed in your dealership and your response. In no way was I treated fairly by your dealership or Coastal. The car had consistent records of maintenance and oil changes. This includes an oil change 18 days before the engine light came on. I was never given an opportunity by Coastal or Nissan to provide records. Nissan claims you voided the warranty, you claim Nissan voided the warranty. Repairs and oil changes do not have to be done exclusively at your dealership. Either way you have lost a longtime customer who was treated unethically by Nissan and the dealership. I purchased 4 cars from Coastal and in the end it didn’t matter. You can also stop trying to justify how your dealership treated me as a longtime customer. Your estimate was an absolute slap in the face… $5,000-$7,000 more than reputable repairs shops. I had my car repaired for half of your estimate, which is the opposite of fair. Every single negative review you have received blamed the customer. Take responsibility for once for treating your customers poorly. Add Matt Kittredge to your list of dishonest workers at Coastal. Claimed to be advocating for me with Nissan. Took a long vacation and told me Nissan wouldn’t compensate since I didn’t get repairs at their dealership. Dealership wanted $15,000 for repairs, I spent $7,000 for repairs at a honest shop. He then gave $500 credit at Coastal so I could get ripped off again. This is the worst dealership, full of liars and the Nissan corporation is too. Avoid dealership and Nissan all together. More

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Coastal Nissan alway does quality work. They are not pushy and work is usually completed on time and under the quoted cost. They are not pushy and work is usually completed on time and under the quoted cost. More

by JT Verified Customer Verified Customer

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Great customer service and genuine staff is the only reason I would came to this location instead of the Quirk Nissan next to my home. reason I would came to this location instead of the Quirk Nissan next to my home. More

by MEIZHENG Verified Customer Verified Customer

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They always do a great job. If I need additional repairs they explain it clearly . If I need additional repairs they explain it clearly . More

by PAOB4444 Verified Customer Verified Customer

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We are regular customers of Coastal Nissan. They are professional and prompt with service. Highly recommend. They are professional and prompt with service. Highly recommend. More

by Sue Verified Customer Verified Customer

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Everything was done as I asked in a timely manner. Wish they had donor cars to use like Toyota had. Wish they had donor cars to use like Toyota had. More

by yess0 Verified Customer Verified Customer

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Great sevice woth great people. Honest people who want long tome customers Great company Highly recomend Coastal Honest people who want long tome customers Great company Highly recomend Coastal More

by tom@redlinefreightsystems.com Verified Customer Verified Customer

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Highly recommend all aspects of this fantastic dealership! Professional, strong customer services, knowledgeable and helpful. dealership! Professional, strong customer services, knowledgeable and helpful. More

by tiendo1 Verified Customer Verified Customer

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Being new to Coastal Nissan, I can only say the customer service has been excellent. service has been excellent. More

by bnmck15 Verified Customer Verified Customer

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Courtesy staff that does their best to keep you informed of what is going on with your visit. of what is going on with your visit. More

by SWood Verified Customer Verified Customer

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