George Shipley | Page 7

The mark of excellence is how you treat your customer after Dear Corwin Honda, I want to first off say that when I looked at a vehicle to buy for my business and personal use you were very cordial and frien Dear Corwin Honda, I want to first off say that when I looked at a vehicle to buy for my business and personal use you were very cordial and friendly. However, in the first 6 months of ownership, I had the air go out, an issue arise on my front left wheel, and an overpriced headlight go out on the vehicle which is extremely difficult to change. I tried to call and see how you could assist me with my issues a couple months ago. I connected directly with my salesman who never asked what issues I was facing or how he might be able to help me with my $28,000 2013 GMC Acadia SLT that I paid full asking price for and didn't even haggle on. Rather than diving into my pain (a golden sales technique) He told me that I should connect with a specific person in the service department and didn't even say, "Let me check with them for you and see what we can do" After following his instructions on who to connect with directly in the service department and calling 3 times and leaving voicemails I never received a call back. Today, I call and each person I talked to expressed their sympathy. However none of them were proactive enough to see what they could do and offered me, after talking to the 4th person on your team, a "sorry I can't look up what your warranty covers" and finally a "sorry the aftermarket warranty you purchased will not cover any of your issues. It's okay, I own my deficiency, as I understand that I purchased a policy that doesn't cover my issues. Just so you know I am a peaceful protester. I will slip away quietly. I will reflect my experience with your company accurately, as I am doing here, and move on. It is important to have stellar front people to make a consumer feel good at the front end of a sale but the real mark of excellence comes in how you handle the customer when they are most in need. Next time I am in need of a vehicle I will be looking elsewhere. I wish you the best of luck in your business endeavors. I will be by to get my periodic oil changes that my aftermarket warranty does include however I will give my repair business to other companies that have helped me resolve my issues in the past. Sincerely, James VanRaden P.S. I posted this on my Facebook page and received over 30 like stories of how others have been treated the same way. I have tagged them and also reviewed them on Google and in the past 24 hours there has been no follow-up from the Corwin side so this seems to not bother them. The choice is yours if you wish to become a Corwin customer or not. More

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Love my CR-V EX-L and Corwin's staff! This is the 8th Honda vehicle I have purchased from Corwin Honda. Have always been happy but their sales and tech service keeps getting better every t This is the 8th Honda vehicle I have purchased from Corwin Honda. Have always been happy but their sales and tech service keeps getting better every time. Not only did my sales person, George Shipley do a highly professional job but I also received special attention from Alex, the new car sales manager. I also have received excellent and personal attention over recent years from Justin Chose, my service advisor. More

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