George Ruiz | Page 9

I made an appointment for Monday the 28th of October for service. The car wasn’t even looked at until Thursday. It wasn’t ready on Thursday 14th of November. I had to pay a rental for 3 weeks out of pocket service. The car wasn’t even looked at until Thursday. It wasn’t ready on Thursday 14th of November. I had to pay a rental for 3 weeks out of pocket over $700. When I picked it up and was on my way to work the drive belt broke and pulley assembly failed and I had to get towed back to the dealership ($200 more) and the car had to have more repairs and was not ready till Friday afternoon but I had already had to Uber to work ($60 more). And I was able to pick the car up Saturday morning. Total time without my car 20 days … total money spent $960, days missed from work 2. It’s frustrating that I made an appointment for a Monday and my car was not looked at until Thursday and it more than. 2 weeks to get it back after that. And when I picked the car up it was filthy, muddy footprints in the passenger and driver floor, car was very dusty, George was great and did everything he could to keep me informed but the delays were beyond any reasonable timeframe and the dealership wasn’t willing to work with me on a rental or loaner considering the extended timeframe. Just frustrated. More

by stephenscheel Verified Customer Verified Customer

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experience strongly depend on your service advisor, shauna goes above and beyond she’s the best shauna goes above and beyond she’s the best More

by maxstrockhecker Verified Customer Verified Customer

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Great service, professional, kind and fast. Also the loaner car process was very smooth. Recommended Also the loaner car process was very smooth. Recommended More

by LDA Verified Customer Verified Customer

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The agent was helpful and made the process smooth. He communicated clearly. Look forward to using them again. He communicated clearly. Look forward to using them again. More

by IMARTINEZ7 Verified Customer Verified Customer

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Great service overall! George Ruiz providing amazing customer service making my experience a great one. Definitely recommend!! George Ruiz providing amazing customer service making my experience a great one. Definitely recommend!! More

by jrmeruelo Verified Customer Verified Customer

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Best dealer I have been to great service everything was great and excellent Am berry happy with the vehicle great and excellent Am berry happy with the vehicle More

by ruben14 Verified Customer Verified Customer

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Left extremely dirty inside and out - wheel well full of mud - waited way too long to have the car brought to me after payment mud - waited way too long to have the car brought to me after payment More

by cgonza4479 Verified Customer Verified Customer

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George did everything great but when I got my car back it was super dirty. They replaced the front bumper and left the scratch on it. They also left my car with a nasty smell and dirty everywhere. was super dirty. They replaced the front bumper and left the scratch on it. They also left my car with a nasty smell and dirty everywhere. More

by ALVAREZYINTA Verified Customer Verified Customer

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Customer service was excellent. Everyone was eager to please. The recall on my car was fixed in one day. Everyone was eager to please. The recall on my car was fixed in one day. More

by DIHON Verified Customer Verified Customer

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The waiting time to get the vehicles is ridiculous more than 10 days just to fix the AC and they didnt care about how much I spent in Uber going to work. Terrible make. I wish I would’ve buy a Honda. Never than 10 days just to fix the AC and they didnt care about how much I spent in Uber going to work. Terrible make. I wish I would’ve buy a Honda. Never going back. More

by diego_flores.c Verified Customer Verified Customer

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