Great service and George did a great job making sure
everything was taken care of.
everything was taken care of.
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by c1hollo
Service Price Transparency
Oct 28, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
George was was very pleasant and assisted us in getting
our car repaired. Kept us updated on progress.
our car repaired. Kept us updated on progress.
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by PKSHUNT
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Service is always friendly and helpful.
Salesmen are not pushy, they listen to what you want and help you find the perfect fit.
Salesmen are not pushy, they listen to what you want and help you find the perfect fit.
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by CRYSTALJOY16
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Shottenkirk Nissan Katy responded
CRYSTAL, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!
George was very helpful in getting my car the service it
needed and the process was very quick and efficient which I appreciated! Great communication as well which helped me know when to get my car and what
needed and the process was very quick and efficient which I appreciated! Great communication as well which helped me know when to get my car and what was being done!
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by ALYSAGONZALES
Verified Customer
Verified Customer
Service Price Transparency
Oct 14, 2024 -
Shottenkirk Nissan Katy responded
ALYSA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Alex is very professional and helpful.
Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly g
Dealership is as also nice and staff are quick to assist. Only complaint I have is when it comes to finalizing the deal, numbers will significantly go up because of
The add ons. If you don’t take those insurance offers, they will tell you that the APR you agreed on will not be used and a new higher interest will be applied unless you add the supposed to be optional warranties.
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by Cholo
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2024 -
Shottenkirk Nissan Katy responded
Cholo, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy
At the service desk, seemed like “service” was missing a
bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 ser
bit. On a slow Tuesday afternoon, (slow being admitted by the service desk personnel and tech workers leisurely waiting for customers arrival), 3 service desk personnel basically ignored my arrival - 1 kept working on his computer, 1 doing paper work and 1 stayed on the phone with a customer. No eye contact or even a greeting smile of acknowledgement. Even if they are so busy, my human expectation was at least a hello or a non verbal “hello” with a minimum of eye contact and a smile. When asked who can help me, 1 on the computer said the other 2 will help. The 2nd person not on the phone, replied “NO” and pointed to the 3rd person on the phone. Seemed rude. But ok.
Finally when the 3rd person got off the phone, then we were back in business. No issues afterwards.
Point of this write up - your service desk personnel need training in customer service. If they keep behaving like they did, more not so positive reviews will keep coming and more customers will feel the pain at your dealership.
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by TXRENTAL2012
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Katy
The dealership also offers a great selection of cars, and
the customer service was top-notch. I highly recommend for anyone in the market for a new or used car.
the customer service was top-notch. I highly recommend for anyone in the market for a new or used car.
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by MAYSIEGONZALEZ65
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Katy!
We have been using Shottenkirk Nissan for over 5 years
now and we are always very well taken care of. George is amazing, he has 10/10 customer service.
now and we are always very well taken care of. George is amazing, he has 10/10 customer service.
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by AMANDABEATTY83
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Nissan Katy responded
AMANDA, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Katy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Always receive an exceptional service provided by George
Peters and appreciate the personal customer service.
Peters and appreciate the personal customer service.
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by VYAZMIN21
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2024 -
Shottenkirk Nissan Katy responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Katy!
Best service center in the city.
Tech is a genius. I was in and out rapido
Tech is a genius. I was in and out rapido
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by HOUSTONIMPORTS
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2024 -
Shottenkirk Nissan Katy responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!