Great service repair depart.
Great atmosphere loved the video to show us what needs repaired
Great atmosphere loved the video to show us what needs repaired
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by MAZZEIDELLA6
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Mazda of Claremont responded
We are so pleased to hear that you enjoyed our transparency video. Thank you for your business and posting such an excellent review and recommendation.
Awesome service ….
.thank you for taking the time to record the video. Of my vehicle service.
.thank you for taking the time to record the video. Of my vehicle service.
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by erica_cervantes09
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Mazda of Claremont responded
Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out.
Give George the keys to the dealership.
I’ll continue to come back here because of him
I’ll continue to come back here because of him
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by anthonyjlira
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Mazda of Claremont responded
Thank you for your business and posting a review. We're happy to read about your great experience at Mazda of Claremont and we'll be sure to pass on your kind words to George. Please let us know if there's anything else we can do for you and we look forward to next time!
Not enough communication about the status of my car.
Blaming battery problems on me leaving the headlights on (which I did not do) is sexist & not appreciated.
Blaming battery problems on me leaving the headlights on (which I did not do) is sexist & not appreciated.
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by ITSG2BADNAMS
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2024 -
Mazda of Claremont responded
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
Thank you so much for very good service today.
I am very happy with your work and your service
I am very happy with your work and your service
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by Tigranabrahamyan12
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Amy Felix
, Andrew Navarro, Rudy Soto, Roy Wells
Aug 29, 2024 -
Mazda of Claremont responded
Thank you for your business and posting a review. We're happy to read about your great experience and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.
Very nice attitude to customers nice service Excellent
service thanks for the support and a warm welcome
service thanks for the support and a warm welcome
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by tigranovsepian
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2024 -
Mazda of Claremont responded
Thank you for your excellent review. We are so pleased to hear that George and our team gave you the service you deserve. Have a wonderful holiday weekend!
Great service by the service dept!
Would definitely recommend to friends and family. Loved the video
Would definitely recommend to friends and family. Loved the video
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by rizaamiri
Verified Customer
Verified Customer
Service Price Transparency
Aug 29, 2024 -
Mazda of Claremont responded
Thank you so much for your excellent review and rating of our Service Department. We are so pleased to hear that you enjoyed our transparency video. If you have any questions, please don't hesitate to reach out. We're always happy to help!
My third time at the service, also needed replacement for
a flat tire, so I replaced both tires, that was another appointment but at the reception they were kind enough to squeeze me in in one visit. However
a flat tire, so I replaced both tires, that was another appointment but at the reception they were kind enough to squeeze me in in one visit. However this time was not very pleasant, first the reception area was out of water and in the span ot 3 hrs, nobody came to replenish it despite numerous people came to check and left without water.
Then after the inspection was finished I had to ask for the video, cuz it was not sent to me automatically. Which wasn't a big deal, but after I came home I realize the new tires only one has the customize air caps that I had on my old tires, the other one is missing, they just put a plastic one mine was aluminum. Second my security socket pouch that came originally with the car, it was made of velvet and had Mazda logo on it, was missing leaving me just the metal socket to rattle inside the glovebox everytime I hit a speed bump and there is a very dirty rag inside my trunk.
The lack of attention to details from the service team really made me question if they did the inspection correctly.
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by starbuck15
Verified Customer
Verified Customer
Service Price Transparency
Aug 21, 2024 -
Mazda of Claremont responded
Good morning,
My name is Roy Wells, and I'm the service manager at Mazda of Claremont. I'm very sorry to hear about your recent experience here. That is not our normal way of doing business. However, that being said, I want to rectify that situation, and make it up to you. We appreciate your business, so please contact me when you can so that we can take care of this.
Thank you,
Roy Wells
Aug 21, 2024 -
Mazda of Claremont responded
We are sorry for the continued frustration you've experienced at our dealership. We take your feedback seriously and thank you for bringing these concerns to our attention. We apologize for any inconvenience.
Everyone is always very friendly, helpful, and
accommodating. Nice waiting area with plenty of seating and snacks.
accommodating. Nice waiting area with plenty of seating and snacks.
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by MWang
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Amy Felix
, Andrew Navarro, Rudy Soto, Roy Wells
Aug 13, 2024 -
Mazda of Claremont responded
We're glad to know you enjoyed the top-notch service and amenities at Mazda of Claremont! Thanks for taking a moment to share your experience. We hope to see you again soon!
They were very helpful and assisted me throughout my
visit to ensure that the vehicle that I decided upon will be most suitable to my needs. Vander is the best. I would definitely recommend this place t
visit to ensure that the vehicle that I decided upon will be most suitable to my needs. Vander is the best. I would definitely recommend this place to anyone that’s looking for an excellent vehicle at a great price. Thanks again
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by DUCE_B
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Daniel Ershadi,
Amy Felix
, Julissa Banuelos, Armando Garcia-Fuentes, Francisco Hernandez, Charlie Lagua, Andrew Navarro, Miguel Ramirez, Vander Urzua
Aug 13, 2024 -
Mazda of Claremont responded
Thank you for the 5-star rating! We're pleased that Vander and our team provided you with great service during your visit. We appreciate your recommendation and look forward to seeing you again!
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