George Fielding

Marc worked very well with us on the purchase of our new vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Co vehicle and would deal with Marc again. It was a tough deal to work seeing that I was a disgruntled customer getting out of a lease on a 2003 High Country that was a Chevrolet issue not, Mohawk Chevrolet. On another note, I was not happy with the Service Department at all!!! I won't get into the exact specifics of the problem but they need to work on the communication lines with the customer. One instance, I took the truck in to have a scratch repaired that happened in Mohawk's repair shop. I was asked about a loaner because they were having issues scheduling loaners at that time. I inquired how long the truck would be tied up and was told 2 days!! I told them we didn't need a loaner and could get by for 2 days without it. One week into the repair I had heard nothing from service. I left a message and received a call from Alyssa. The truck had not been completed and was still at the off-premise repair shop. I inquired about how much longer it would be and she stated she wasn't sure but would check and let me know. After several days of hearing nothing I called back and spoke to Alyssa again, she stated she would contact them now. Later that afternoon I received a call from a "Robert" who stated it wouldn't be done until at least Monday (3 weeks in). At the end, we purchased a new vehicle and never took possession of the High Country again. Definitely need to keep customers informed about their vehicles and respond as they say they will. More

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