I've been a loyal customer since 2018, and I gotta say,
Steven T., Rich V., and Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional service!! T
Steven T., Rich V., and Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional service!! They are my Toyota family and it's ALWAYS a pleasure dealing with them on every visit! 🌟🎉Shout-Out to Associates: Juan, Stacey, Geoffrey, Chris, and Service&Parts&Service Managers: Kevin, Andre, and Mike!! THANK YOU, ALL for your Awesome customer service!!🌼
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by Theresa C.
Service Price Transparency
Apr 05, 2026 -
DCH Brunswick Toyota responded
Thank you so much, Theresa! I am glad to hear that you've had a great experience with Steven, Rich, Paul, and the rest of our team at DCH Brunswick Toyota. It is our goal to provide exceptional service, and it is rewarding to know that you consider us your Toyota family. We appreciate your loyalty and look forward to seeing you again soon!
Sincerely,
Lisa Devivo, General Manager, locasio@dhcusa.com
Geoffrey kept me informed as the inspection progressed.
He is always very pleasant, and good at what he does.
He is always very pleasant, and good at what he does.
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by MJ
May 14, 2025 -
DCH Brunswick Toyota responded
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at DCH Brunswick Toyota and that our team kept you informed throughout the inspection. We appreciate your kind words and look forward to seeing you again soon!
Sincerely,
Lisa Devivo, General Manager, locasio@dhcusa.com
This dealership is horrible.
The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even
The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “.
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by Tg
Service Price Transparency
Nov 01, 2024 -
DCH Brunswick Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lisa Devivo
(732) 798-7936
LOcasio@dchusa.com
Nov 01, 2024 -
DCH Brunswick Toyota responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Lisa Devivo
(732) 798-7936
LOcasio@dchusa.com
They didn't want to change my brakes though.
I was asked to return at another date.
I was asked to return at another date.
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by AWAAJOSEPH
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2024 -
DCH Brunswick Toyota responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Very efficient service and staff were very kind and
helpful. Would recommend getting service done.
helpful. Would recommend getting service done.
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by falak.gajjar
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2024 -
DCH Brunswick Toyota responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
jeffrey was absolutely great to work with.
i’d recommend this toyota to others only because of my experience with him
i’d recommend this toyota to others only because of my experience with him
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by JMAS0422
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2024 -
DCH Brunswick Toyota responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Geoffrey delivered such a great experience!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Great service group to work with - responsive,
professional, and efficient! Easy to schedule on-line at website or telephone.
professional, and efficient! Easy to schedule on-line at website or telephone.
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by Ilona.lachina
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2024 -
DCH Brunswick Toyota responded
IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
The people attending good made solution of the problem
and the dealer is nice and close to my house and the appointment are soon
and the dealer is nice and close to my house and the appointment are soon
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by CESARl_0620
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2024 -
DCH Brunswick Toyota responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Overall service was good.
However, getting first service on brand new car, I was hoping Brunswick Toyota could have done basic car wash
However, getting first service on brand new car, I was hoping Brunswick Toyota could have done basic car wash
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by SHAILENDRA.PATEL777
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2024 -
DCH Brunswick Toyota responded
Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com
Bought two cars here.
..great experience.... Lisa Ocasio is the best!
Took my car in for service....3 hours+ for oil change and tire rotation!!!!!!!!!
Terrible experience
..great experience.... Lisa Ocasio is the best!
Took my car in for service....3 hours+ for oil change and tire rotation!!!!!!!!!
Terrible experience!!! I will not do that again!
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by denismayer
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2024 -
DCH Brunswick Toyota responded
Thank you for this feedback, Denis. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry that we fell short here. Thank you for choosing DCH Brunswick Toyota, we hope you will give us another opportunity to demonstrate that we can do better!
Best Regards,
Lisa Devivo
General Manager
(732) 798-7936
locasio@dchusa.com