Geoff Sander | Page 3

Price was good, trade was good with me. It’s the garbage I was given afterwards. This dealership has been dishonest and inconsistent with their story post sale and nobody seems to care. Get their promises i I was given afterwards. This dealership has been dishonest and inconsistent with their story post sale and nobody seems to care. Get their promises in writing, beware if you don’t. Or better yet, go somewhere else. Napleton is trash. More

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AWSOME Dave has been outstanding for my last four vehicle purchases. His number one asset is listening and genuinely caring for your concerns. He’s a pleasur Dave has been outstanding for my last four vehicle purchases. His number one asset is listening and genuinely caring for your concerns. He’s a pleasure to work with and his honesty is so appreciated More

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Geoff Sanders was great to work with I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He wa I recently traded in my car and bought a year old Lexus that had little miles and was in wonderful condition. Geoff was a pleasure to work with. He was on top of all details of the transaction and it was a hassle free experience. Everything when as planned and I am driving a great Lexus. More

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Warranty repair that took 2 weeks Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require r Went in for an oil change on Monday November 26, 2018 only to learn that I had a oil leak which was covered under warranty, the repair would require removal of the engine , Jake my service advisor said that they could have it fixed by Thursday or Friday at the latest (3 to 4 days) . Received a call on Thursday that one of the people working on the car had a family issue, Jake told me that the car would not be done till Monday, while not what I wanted to hear I was acceptable to the delay. Monday came around and another call from Jake letting me know that my car would not be done due to the need for it to be inspected by Lexus and that the car would not be done till Thursday or worst case Friday. Thursday my wife talked to Jake only to learn that my car would not be done before the weekend. Sent an E-Mail to the Executive GM expressing my dissatisfaction with the delay, no response for the better part of the day, then I had calls from the service manager who couldn't understand what the problem was since they provided me with a loaner (not equal to what I drive), so I called Lexus zone office and told my story, then a call from their loyalty manager, and then an E-mail from the GM neither of which that indicated that they were appalled at what had transpired, all they were interested in was trying to justify the delay due to not having the properly trained person available to complete my repair. The bottom line is my dissatisfaction was nothing to them until I contacted the zone office. Once I told them that I would be writing a negative review there is an all out effort to smooth things over including service gift cards and a complementary detail service, which I will not accept as to me its bribery to prevent a negative review. This service center does not have a grasp on customer service and truthfull communication to the customer. When this dealer was under Jack Safro this would not have happened, now its just a big corporate entity that feels it has the right to abuse the customer. Find someplace else for your service work!!! More

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we had an excellent buying experience Kevin, Geoff, and Verbie took good care of us. they explained everything to us very well, both on the pricing side and the vehicle operation side. Kevin, Geoff, and Verbie took good care of us. they explained everything to us very well, both on the pricing side and the vehicle operation side. More

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