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Gene Neal
Gene Neal at Speedway Subaru Volkswagen
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Gene Neal

Sales and Leasing Consultant

Speedway Subaru Volkswagen

1930 W 16th St
Indianapolis, IN 46202

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4.9
236 Reviews
4.9

236 Reviews

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236 Reviews of Gene Neal

November 01, 2024

Dealership Rating
Employee Rating

Awful experience. No integrity. Tried doubletalk. Didn't work..Falcons was honest. Not these guys. More

by lawyerman1
Sales Price Transparency
Recommend Dealer
No
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Nov 04, 2024

Speedway Subaru Volkswagen responded

Hi Edward, We do apologize that you weren't completely satisfied and we couldn't come to the right numbers to make a deal for you. We truly strive to make every customer happy as much as we possibly can, which our 4.9 rating attests to. I would also like to add the entire sales team and managers (99% of employees) we're retained from Falcone. It's the same great team, just a different name. If there is anything we can do in the future to help, please don't hesitate to reach out. Sincerely, Speedway Cars

Nov 06, 2024

lawyerman1 responded

There is a world of difference between my treatment by Falcone and my treatment by Speedway. I negotiated my entire deal with Falcone by telephone--took less than 25 minutes. I was given a firm but fair offer for my trade-in (consistent with the Kelley Blue Book estimate) and a fair purchase price for my new vehicle (which was actually lower than the KBB "fair purchase price"). I accepted the initial deal offer and provided a $500 deposit via credit card. Falcone accepted my description of my trade-in condition, my mileage, and equipment without even inspecting my trade-in. Falcone trusted me, likely in view of my prior dealings with the dealership. Approximately 2 weeks before my new vehicle was to arrive, I was informed that my salesman was terminated and also discovered that this terminated salesman had ordered the incorrect interior color. The general manager gave me the option of re-ordering (which would take an additional 4-6 weeks) at the same price or receiving an additional discount off the MSRP. I took the additional discount. This is the way honest dealerships are conducted. Also, Falcone was literally famous for "no dealer fees ever" in its TV advertisements. By contrast, Speedway all but refused to give a firm trade-in value for my trade-in. It wanted to wait until my new vehicle arrived to negotiate the trade-in value. The only quasi-firm number I got was $23,000--$2500 LESS than the KBB valuation. My 4-year-old vehicle has less than 12,000 miles, but Speedway wanted to equate my vehicle with those having 40,000 to 60,000 miles in attempting to convince me that its valuation was fair. Then, the topper was that Speedway's wanted to charge me more than $500 above the KBB "fair purchase price" for the new vehicle. Altogether, a $3000 Rip-Off--I walked-out in disgust. Speedway knew that I had an extensive background in auto dealership sales (my family operated a GM dealership for more than 55 years) and knew I had done my KBB and Edmond's research. Nonetheless, Speedway thought it was a good idea to quote these numbers. Yes, I was insulted and was incredulous with the apparent arrogance. So, if an educated and knowledgeable customer gets that kind of a quote, what can the relatively uneducated and/or naive customer expect? And would such a customer even know he/she had been overcharged? This is clearly an "old school" dealership, and not in a good way.

October 04, 2024

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Employee Rating

I have been a long time client of Falcione’s and have never been disappointed by the staff and the quality of service. Betsy is no exception: she was extremely nice, accommodating, and knowledgement abou More

by Alain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Wilson, Betsy Davidson (Taylor)

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Oct 31, 2024

Speedway Subaru Volkswagen responded

Hi Alain, thanks so much for your kind review! We really appreciate your business!

September 18, 2024

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Employee Rating

Time very well spent with Betsy. She’s a great source for car tech issues. Appreciate Falcone Automotive providing us with this service. This purchase has been a great experience. More

by ladylowbar1
Recommend Dealer
Yes

Other Employees Tagged: Jon Wilson, Betsy Davidson (Taylor)

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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

September 15, 2024

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Employee Rating

Everyone was available on time. All of my questions were answered. I felt the salesman and the instructor were very personable. More

by weises1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Betsy Davidson (Taylor)

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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

September 08, 2024

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Employee Rating

Betsy was engaging and thorough! Thank you Falcone for offering this after purchase review of my new car's features. More

by sakling
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Wilson, Betsy Davidson (Taylor)

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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

September 04, 2024

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Employee Rating

Easy to deal with, great follow up VW Taos was ready to drive and drives great. More

by aj4batts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

September 03, 2024

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Employee Rating

Had a great experience at Falcone. Everything was extremely fast and Gene was very helpful and straightforward during the whole process. Highly recommend! More

by tylerjharper98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Wilson, Nick Kitner, Amanda Wallace

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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

September 02, 2024

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Employee Rating

This is the second time we’ve brought a new car for Falcone. They’ve treated us very fairly both times. More

by dpweber7019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Oct 31, 2024

Speedway Subaru Volkswagen responded

Thanks so much for your positive review! We really appreciate your business!

August 30, 2024

Dealership Rating
Employee Rating

Very good. Everything went smoothly. Everyone we worked with was very helpful and we appreciate that. More

by dockter48
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Betsy Davidson (Taylor)

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August 24, 2024

Dealership Rating
Employee Rating

Another great buying experience with Gene and Falcone Subaru. No hassle, answered all my questions, and sent me off in a shiny new Outback. More

by rbastin81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Wilson

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