Gene Margolies

Disorganized and Unresponsive – Don’t Expect a Call Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 202 Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 2022 President’s Award. Sadly, my experience was anything but award-worthy. The sales team was unresponsive and seemed completely overwhelmed. Despite their promises, it became apparent that they were simply too busy to prioritize potential customers, which led to multiple instances of no follow-up and no callbacks. Their marketing emphasizes “30 years of experience” and “high standards for excellent service,” but that was nowhere to be found. If they’re too busy to respond to potential buyers, I can’t imagine how poorly they handle after-sales service. The fact that I never got a simple call back lost them a sale. For a dealership that prides itself on customer satisfaction, it’s clear they can’t handle the volume of business they claim to want. If you’re looking for a dealership that values your time and business, I’d recommend looking elsewhere—unless you’re okay with being left in the dark, waiting for a call that never comes. More

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J.J. Rivera and Gene were awesome! We highly recommend Parks Ford of Wesley Chapel. Parks Ford of Wesley Chapel. More

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Amazing people, I was in the look for a car for a while and they made the purchase easy! and they made the purchase easy! More

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Very kind and very helpful will recommend to anybody. Well explanatory with all details of the truck and accessories Well explanatory with all details of the truck and accessories More

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Martel was a great salesman to work with at Parks Ford. He made sure he answered all of our questions and went above and beyond to ensure we got exactly what we wanted in a vehicle. I would recommend him t He made sure he answered all of our questions and went above and beyond to ensure we got exactly what we wanted in a vehicle. I would recommend him to anyone looking to make a purchase there. More

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I recently purchased a new car at Parks Ford of Wesley Chapel, and I couldn't be happier with the outstanding service I received from Andres, the Sales Rep, and Ryan in Finance. They truly went above and Chapel, and I couldn't be happier with the outstanding service I received from Andres, the Sales Rep, and Ryan in Finance. They truly went above and beyond to make the entire car-buying process enjoyable and stress-free. Andres was incredibly knowledgeable about the cars on the lot and took the time to understand my needs. He guided me through the options, ensuring I found the perfect vehicle. Ryan in Finance was efficient and transparent, making the financial aspects seamless. The teamwork between Andres and Ryan made this experience exceptional. If you're looking for a new car and want a smooth, enjoyable buying process, I highly recommend working with Andres and Ryan at Parks Ford of Wesley Chapel. Thank you both for your outstanding service! More

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Every one was very kind and professional. I wish we could have made a deal. I really liked the 2015 Honda Odyssey. Can't remember who the salesperson was. I wish we could have made a deal. I really liked the 2015 Honda Odyssey. Can't remember who the salesperson was. More

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Great buying experience. I would go back to buy another car. Thank you very much! I would go back to buy another car. Thank you very much! More

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My review of this dealership is not a typical review. It's an open, honest, heartfelt review of my encounter with Mr. Gene Margolies, Mr. Terry Mullane and Mr. Ron Parks from Parks Ford Wesley Chapel and It's an open, honest, heartfelt review of my encounter with Mr. Gene Margolies, Mr. Terry Mullane and Mr. Ron Parks from Parks Ford Wesley Chapel and the Parks Motor Group. In the past I was diagnosed with late stage cancer. I was in need of a used car to (1) drive locally (2) was reliable enough to use to go back and forth to the hospital for cancer treatments. I went on the on-line used car platforms and saw a 2008 AWD Infiniti EX35 Journey for sale. I spoke with multiple people at this dealership including Mr. Gene Margolies Sales Manager. He reassured me although the car was 15 years old, it was in super clean condition, passed the dealerships physical inspection and was safe to be driven. After agreeing on a price, all paperwork and related fees to purchase the car were concluded. The dealership had an employee deliver the car and drop it off several hours away. I accepted delivery of the vehicle. The person who dropped it off expressed he was in a rush, had to reach the other employee bringing him back to the dealership and had little or no time to spend with me. After I received the car, I had the disappointment of my life. The front floor mats were filthy and covered in mold. The entire car looked like homeless people had been seeping in it. The interior leather was torn, cut and destroyed in multiple places. The steering wheel was black and filthy from years of not being taken care of. The car had been painted multiple times with massive paint over runs all over the rear bumper. Dings were located all over the car. It was far from ready for sale. In addition to the cosmetic issues, the car was in need of mechanical repair. After no less then six unanswered emails and phone calls to Mr. Gene Margolies, I was told that the dealership had engaged a "new" third party vendor to recondition and prep all of the used cars for sale. "I simply don't know what happened in this case" expressed Mr. Margolies. I spent several thousand dollars to recondition the car and also fix any and all mechanical related issues. I also had a second fob made for the vehicle which was never provided at time of purchase. Six months later from the original date of purchase, I put on roughly a total of 500 miles on the odometer. The car ran very well and was now very clean and reliable. I had all up to date service done and purchased new top of the line floor mats. I had the car fully detailed no less then two times in six months and washed by hand every ten days. This past week sadly my oncologist informed me my cancer had spread, my status was terminal with only months to live. I reached out to Mr. Margolies and advised him of the very sad news. I had requested he please advise as to how much the dealership would pay to repurchase the car. I now had to focus on my end of life issues. I was ignored repeatedly and then I followed up with an email copying Mr. Terry Mullane VP and General Manager at the dealership. After many attempts I secured a reply from Mr. Margolies. A very cold two line reply stating the used car market had changed from the prior six months when I had purchased the vehicle. He would contact me the following morning via email. Next day after traveling home via flight from my oncologist and obtaining the worst news of my life, I received a one line email from Mr. Margolies. It stated I should click on a KBB link instant offer link. The fact the dealership would have sold me a vehicle in the fist place with representations and warranties made about the overall appearance and mechanical condition of the car all appeared to be false. Secondly after explaining my overall health and terminal cancer status with only months to live, you would at a minimum hope to receive some type of compassion and help. To the contrary. I have never encountered a more unprofessional and sleazy dealership in my life. Please avoid this place at all costs. The BBB rating is a D More

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They have a friendly and professional staff. They are fair and make it easy to purchase a vehicle. We had a great experience! I would recommend this dealership to anyone looking for a vehicle. They are fair and make it easy to purchase a vehicle. We had a great experience! I would recommend this dealership to anyone looking for a vehicle. More

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