Gemma Urbina
Gemma Urbina at Lexus of Pembroke Pines
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Gemma Urbina

Finance Manager

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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4.6
80 Reviews
4.6

80 Reviews

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80 Reviews of Gemma Urbina

February 14, 2025

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Employee Rating

I had an excellent experience with every step of the process. The advisors who helped me from each department were patient, knowledgeable, and kind. I never felt rushed or pressured and am transitioning More

by CHERYLL.GARCIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zee Hanif , Fernando? He didn’t tell me his name but I give him 5 stars.

Feb 14, 2025

Lexus of Pembroke Pines responded

Cheryll, we're delighted to hear about your positive experience with our team at Lexus of Pembroke Pines! It's wonderful that you felt supported and well-informed throughout the process. Thank you for choosing us as your new car brand home!

February 14, 2025

Dealership Rating
Employee Rating

the staff was very friendly and welcoming ms Gena is the best made the process very easy More

by BENSMOCOMBE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 14, 2025

Lexus of Pembroke Pines responded

Thanks for taking the time to review Lexus of Pembroke Pines, Ben! We are delighted to hear you were in great hands with Gena!

December 29, 2024

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Employee Rating

Excellent customer service. Erik ensure all my questions were answered and maintained clarity and transparency at all times. More

by YESESAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Estrella

Dec 31, 2024

Lexus of Pembroke Pines responded

Thank you for sharing your experience! We're delighted to hear that Erik provided excellent customer service and clarity at Lexus of Pembroke Pines. We appreciate your feedback and look forward to assisting you again in the future!

December 08, 2024

Dealership Rating
Employee Rating

Francesca was great! She made our experience quick and easy. She was kind and professional. Jemma in Finance was also great to work with. More

by Kirsten
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Francesca Costantino

Dec 09, 2024

Lexus of Pembroke Pines responded

Kirsten, we're delighted to hear that Francesca and Jemma made your experience at Lexus of Pembroke Pines smooth and enjoyable. Thank you for the kind words!

November 26, 2024

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Best dealership in Florida! Amazing customer service and quality of care, treats you as family More

by Mayneg1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Veronica Rodriguez

Nov 26, 2024

Lexus of Pembroke Pines responded

Thanks for being part of the Lexus of Pembroke Pines family! It's always our pleasure to accommodate you.

November 26, 2024

Dealership Rating
Employee Rating

Veronica is amazing, never in the amount of years leasing cars have I found someone so devoting to making sure she helps and makes her clients happy. She is so efficient and Cristal clear when explaining eve More

by Mayneg1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Veronica Rodriguez

Nov 26, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Veronica made your leasing experience so positive at Lexus of Pembroke Pines! It's wonderful knowing she provided clear and efficient service. Thank you for sharing this feedback, and we look forward to assisting you again in the future!

November 14, 2024

Dealership Rating
Employee Rating

He was an excellent salesman, very friendly, very patient, he gave us the opportunity to see many car models, many colors until we found the one we really liked. I am very happy with my new car. More

by HILYANCONTRERAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Israel Rigaud

Nov 15, 2024

Lexus of Pembroke Pines responded

We're delighted to hear about your positive experience with our team at Lexus of Pembroke Pines! It's wonderful that you found the perfect car, and we're glad we could assist in making it happen. Enjoy your new ride!

October 23, 2024

Dealership Rating
Employee Rating

My sales person Dulce and finance specialist Gema were phenomenal and made the experience incredible. More

by GRANADA-A
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dulce Perez

Oct 24, 2024

Lexus of Pembroke Pines responded

We're delighted to hear that Dulce and Gema made your experience at Lexus of Pembroke Pines phenomenal! Thank you for choosing us, and safe travels!

October 19, 2024

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Employee Rating

RAFAEL ES UN PROFESIONAL DE LAS VENTAS! !!!! CON EL HE REALIZADO LOS CAMBIOS DE CARRO DESDE EL 2019 More

by isteinvortz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rafael Genao

Oct 23, 2024

Lexus of Pembroke Pines responded

Las amables palabras para Rafael del equipo de Lexus of Pembroke Pines nos hacen sonreír! Muchas gracias por elegirnos.

September 16, 2024

Dealership Rating
Employee Rating

The best place to buy a car excelente customer service and price I recommend 100 % More

by Wimartin01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Baez

Sep 16, 2024

Lexus of Pembroke Pines responded

We appreciate the fantastic review of Lexus of Pembroke Pines!

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