Gemma Urbina

Great transaction Sammy was fantastic and the finance department was easy to work with also. We closed the deal on Monday and it was a delivered to me from Florida to Pittsburgh in two days! Price was ve department was easy to work with also. We closed the deal on Monday and it was a delivered to me from Florida to Pittsburgh in two days! Price was very fair. I have only positive things to say about this purchase. Highly recommend... More

by SCOTTFAM2528 Verified Customer Verified Customer

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The service we received was outstanding ! ! They went above and beyond to make sure we left happy. Love how you are able to get everything you need done in one visit. Thank you for everything ! They went above and beyond to make sure we left happy. Love how you are able to get everything you need done in one visit. Thank you for everything ! More

by AMANDAZAMMAS Verified Customer Verified Customer

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Buying my Lexus was a very pleasant experience. We told Edgar what we were looking for and he found us a couple Of cars to test drive. He was very professional and never pushy. Gema in finance We told Edgar what we were looking for and he found us a couple Of cars to test drive. He was very professional and never pushy. Gema in finance was also very helpful and explained everything to us in a professional manner. More

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Excellent and real professional to do business with Richard buying my Lexus. I will deal with him in my next car I recommend Richard buying my Lexus. I will deal with him in my next car I recommend More

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This feedback is directed toward the service department, not the sales team. It’s crucial to emphasize the need for a better system and significant improvement in customer service. Honestly, if it weren’t f not the sales team. It’s crucial to emphasize the need for a better system and significant improvement in customer service. Honestly, if it weren’t for Marvens, I would have considered switching to another brand or dealership. As a returning customer, the treatment I’ve experienced from the service department has been disappointing and needs immediate attention: More

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I had been searching for the right 4runner for a couple months when I saw one freshly listed here online. I reached out to setup a time to come check it out and got a quick response from Mikhail to meet, m months when I saw one freshly listed here online. I reached out to setup a time to come check it out and got a quick response from Mikhail to meet, my schedule changed and and he handed me off to Edgar since he wouldn't be there the day I switched to. Edgar was extremely helpful in the buying process, negotiating a final price, and got the car cleaned up and ready to take home while I completed my financing. My only complaint in the whole process was with financing, she was very rude nearly the entire time I was completing my financing with my own lender. This was my first time purchasing a vehicle with a loan so I didn't have everything perfectly prepared and my wife who was co-signed for the loan was at work so she couldn't immediately E-sign documents. She repeatedly made comments about how long it was taking to get documents returned, this is a business and she has other customers to tend to, it doesn't normally take this long with one customer, etc. Overall I felt like I was wasting her time even though I was there to purchase a vehicle and I apologized explaining that it was my first time financing. If it wasn't for how helpful and genuine Edgar was it would have been a different outcome. More

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Had an excellent experience purchasing a used car. The dealer was incredibly helpful, making the process smooth and stress-free. Highly recommend! The dealer was incredibly helpful, making the process smooth and stress-free. Highly recommend! More

by LEMSILOPEZ Verified Customer Verified Customer

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the staff was very friendly and welcoming ms Gena is the best made the process very easy best made the process very easy More

by BENSMOCOMBE Verified Customer Verified Customer

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I had an excellent experience with every step of the process. The advisors who helped me from each department were patient, knowledgeable, and kind. I never felt rushed or pressured and am transitioning process. The advisors who helped me from each department were patient, knowledgeable, and kind. I never felt rushed or pressured and am transitioning from a different car brand to Lexus for life. As long as I’m in the area, I will always do business with Lexus of Pembroke Pines and highly recommend this dealership to anyone who is unsure. More

by CHERYLL.GARCIA Verified Customer Verified Customer

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Excellent customer service. Erik ensure all my questions were answered and maintained clarity and transparency at all times. Erik ensure all my questions were answered and maintained clarity and transparency at all times. More

by YESESAN Verified Customer Verified Customer

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