Gayle Martin

My husband's new fleet car is a Volvo S60, and we were so impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive br impressed that we decided to look at Volvos as a choice for me. I had not purchased a new car in several years, and a late Friday afternoon drive brought us over to Portland Volvo. We met with Heather Neville and our total experience with her was beyond our expectations! Heather is not only extremely knowledgeable with a pleasant personality to match, but it was her patience with us during the entire buying process that made her exceptional! Buying a new vehicle can be a very stressful experience, as they are a very costly investment, and you want to leave the dealership with no reservations about your purchase. The worst scenario is feeling like you have been "pushed" into buying or get a generally uncomfortable feeling about the salesperson. We never felt the least bit of either of the above with Heather! My husband has also been using Portland Volvo for his regularly scheduled service and is also very impressed with their Service Dept as well! Overall, we could not be happier with our new XC90, and with our experience at Portland Volvo! If you are in the market for a solid, trustworthy and SAFE vehicle, please consider a Volvo and make Portland Volvo your next stop! More

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We were looking for a vehicle but not certain about make and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recom and model. I find vehicle shopping stressful but Heather made it a great experience! She is knowledgeable, helpful, and personable. I highly recommend her. I already have to friends More

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I can’t say enough good things about Michael Pierter. His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicl His knowledge of the product is second to none. He listens to your needs and wants and can fit you to the right Volvo. After you purchase your vehicle he will always remember who you are and what you bought. I have purchased several Volvos from him over the years and will continue to in the future. He has always been honest and straight forward which in my opinion are amazing qualities to have not only in car sales but in life. He has them in both. More

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I have been a Portland Volvo customer since 1992 Brian in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else in service Mike in Sales Gayle in finance Are a GREAT team I will never buy another car/ Volvo from anyone else More

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Respectful staff, clean showroom, great atmosphere, overall awesome. Mike was what you hope for. No pressure, and or telling you what you want to hear. Recommend anyone to give them a call. overall awesome. Mike was what you hope for. No pressure, and or telling you what you want to hear. Recommend anyone to give them a call. More

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Mikey made purchasing/leasing a new vehicle a nice and easy process. He has an excellent sense of humor and was able to help me find exactly what I wanted. It was also a nice and quick transaction. Addi easy process. He has an excellent sense of humor and was able to help me find exactly what I wanted. It was also a nice and quick transaction. Additionally, he has been in contact with me since my purchase to ensure I have had no issues. With such awesome customer service, I will definitely bring my business to him again in the future. More

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Mikey was an absolute pleasure to work with. He was extremely responsive, thorough, and went above and beyond our expectations. Looking forward to working with him again in the future! extremely responsive, thorough, and went above and beyond our expectations. Looking forward to working with him again in the future! More

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We had a great buying experience with Mike Kry today. Arrived without an appointment but left a mere three hours later with our new XC90! Mike was very efficient putting the deal together for us. He was Arrived without an appointment but left a mere three hours later with our new XC90! Mike was very efficient putting the deal together for us. He was very knowledgeable about the car and the buying process. Overall a very pleasant experience! More

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I cannot say enough good things about Mikey or the way I was treated by Portland Volvo. Mikey was incredibly patient and took the time to listen while I walked around and spent a large amount of time talki was treated by Portland Volvo. Mikey was incredibly patient and took the time to listen while I walked around and spent a large amount of time talking to myself trying to decide if I needed to even buy a new car. Mikey answered all my questions and was very pleasant to interact with even when I kept him at the dealership far past his shift. Gail Martin in Volvo Financing was just as pleasant to interact with. Because of the way I was treated by both Mikey and Gail I highly recommend Portland Volvo. Thank You. More

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Best buying experience I have ever had was with sales advisor Michael Kay and the Business Manager Gayle Martin. This was a big deal for me to switch to Volvo, I have owned or leased 4 Cadillacs over the advisor Michael Kay and the Business Manager Gayle Martin. This was a big deal for me to switch to Volvo, I have owned or leased 4 Cadillacs over the past 10 years and thought I was going to be a diehard Cadillac customer for life. Not one of those 4 Cadillac dealership experiences compares to the Portland Volvo experience. 1), the brand new dealership is a beautiful expression of Scandinavian modernism, which is very much my aesthetic, easy to navigate and clean, 2), Michael knows the vehicles thoroughly (not something I can say at GM dealerships), 3) Michael was able to juggle multiple clients at the same time gracefully (since we were there for quite a long time due to my insurance & registration) 4) I came up from Boston for a very specific vehicle with a very specific set of option packages that I couldn't find for over 1000 miles, and he fully respected that I knew which vehicle I wanted and did not try to steer me to anything else (can’t say the same for GM) 5) The offer they gave me was entirely fair and a good deal, even though I did not qualify for some of their current discount programs, I did not feel like I needed to play the old school negotiation game 6) Gayle was the best business manager, she was honest, communicated clearly, extremely patient and quick with helping walk through the process of purchasing my vehicle even though I lived in Massachusetts and the dealership was in Maine. It took several phone calls to my insurance company in order to get the information setup for a Massachusetts registration to finalize the purchase. 7) Gayle could sense that we were extremely hungry, since we were there over the lunch hour, and the staff had ordered pizza, she gave us 4 slices to hold us over - never had a dealership really think about my wellbeing like that 8) the specific vehicle that I wanted to test drive was already cleaned and pulled up to the front entrance for me when I arrived for my test drive appointment, no waiting around 9) I was able to take the car home the same day, and Michael got us setup with Volvo On Call app seamlessly 10) I had questions about tires for service advisor Joel Hall while I was there, and loved talking to him about his experience with his own Volvo, such a friendly guy who went out of his way to answer my question, wish I lived in Portland so I could bring it in for service. More

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