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Gavin Pigman
Gavin Pigman at Porsche Louisville

Gavin Pigman | Page 7

Service Advisor

Porsche Louisville

4720 Bowling Blvd
Louisville, KY 40207

4.9
132 Reviews
4.9

132 Reviews

Write a Review

Dealership Experience

7 yrs, 2 mos

Industry Experience

10 yrs, 3 mos

132 Reviews of Gavin Pigman

May 29, 2026

Dealership Rating
Employee Rating

Great experience. Gavin always takes great care of me. No hesitation on recommending Porsche louisville to friends and family. More

by andrewholden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 03, 2026

Porsche Louisville responded

Thank you so much for your rating and review! We're so happy to hear about your great experience at our dealership and that Gavin was able to assist you in getting your vehicle serviced. We truly appreciate you recommending our dealership to others! We look forward to our continued relationship. Best Regards, John Casco General Manager

May 28, 2026

Dealership Rating
Employee Rating

Very easy to work with. Good updates. Informative and got my issue solved first time. Friendly warm atmosphere from the entire dealership in general. More

by dpinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts, Ashley Wright, Aaron Browning , John Casco

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May 29, 2026

Porsche Louisville responded

Thank you! Our team is delighted to know your visit reflected the quality and efficiency we work hard to deliver every day. We truly appreciate your feedback and the opportunity to serve you. Best Regards, John Casco General Manager

May 22, 2026

Dealership Rating
Employee Rating

Best Service ever! Excellent communication and easy to reach on the phone. Not email and or text only as others are turning to More

by rob@rd-lex.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

Print
May 26, 2026

Porsche Louisville responded

Thank you for your wonderful feedback! We’re glad to hear you experienced excellent communication and appreciated being able to easily reach our team by phone. We truly value your support and look forward to serving you again! Best Regards, John Casco General Manager

May 14, 2026

Dealership Rating
Employee Rating

Always a great experience with Gavin and the team at Porsche Louisville. Easily the best dealer in the regional for both sales and service. More

by lou502
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Biery, Cesar Fregoso , John Casco

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May 20, 2026

Porsche Louisville responded

Your business and trust in our team are greatly appreciated. Thank you for taking the time to share your 5-star service experience. See you next time. Best Regards, John Casco General Manager

May 10, 2026

Dealership Rating
Employee Rating

Car left with 1. 4 qtr low on oil - didn’t realize until was back in Lexington- Gavin was quick to help and sent oil to be delivered the next day More

by DOWELL_HOSKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 20, 2026

Porsche Louisville responded

We apologize for the issue that occurred and appreciate you bringing it to our attention. We’re glad to hear Gavin was able to step in quickly and resolve the situation right away. Best Regards, John Casco General Manager

May 07, 2026

Dealership Rating
Employee Rating

Gavin arranges to have my car picked up and delivered when service is completed Leeann typically picks up my car and is delightful to work with. Overall a seamless experience More

by SGB.bean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 20, 2026

Porsche Louisville responded

Thank you for the wonderful feedback! We’re glad to hear Gavin ensures a smooth pickup and delivery process and that Leeann makes the experience even better when handling your vehicle. It’s great to know everything has been seamless for you, and we truly appreciate your continued trust and support! Best Regards, John Casco General Manager

May 04, 2026

Dealership Rating
Employee Rating

Exceptional service by the entire staff. My vehicle was clean, and in tip top shape after my annual service. It’s always a pleasure to do business with this dealership. More

by territodoroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Collier, Dave Roberts

Print
May 07, 2026

Porsche Louisville responded

Thank you for taking the time to leave this wonderful review for our team! They will be honored to hear of your very kind words and to know how greatly you valued their service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels! Best Regards, John Casco General Manager

May 02, 2026

Dealership Rating
Employee Rating

I was very disappointed in my experience with Gavin Porsche. I took my 2019 Porsche Cayenne in look at my AC system which was not getting cool. They said I need a new AC evaporator core and quoted me More

by walsh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
May 04, 2026

Porsche Louisville responded

We understand your frustration regarding the A/C concern. During your visit, our team followed the manufacturer’s recommended diagnostic procedure, which involves removing the refrigerant and introducing a gas to detect leaks using specialized equipment. This is a detailed and time-intensive process. The 20-second video provided highlights the leak detection itself, but does not reflect the full time spent diagnosing the concern. Unfortunately, we were unable to secure any goodwill assistance toward the repair, and we understand the cost associated with this model year can be significant. Best Regards, John Casco General Manager jcasco@germaincars.com 502-515-5862

April 30, 2026

Dealership Rating
Employee Rating

Really appreciate the enthusiasm and interest from the staff and service department. Everyone seems experienced and knowledgeable. More

by cbanaschak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 01, 2026

Porsche Louisville responded

Thank you for your feedback! We’re glad to hear you appreciated the enthusiasm, experience, and knowledge of our team. We truly value your support! Best Regards, John Casco General Manager

April 28, 2026

Dealership Rating
Employee Rating

They are very attentive to detail. Always a good experience anytime I have ever been here. More

by mattosborn9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roberts , Jeremy Carrier

Print
Apr 29, 2026

Porsche Louisville responded

Thank you for your continued trust in our team! We’re glad to hear our attention to detail has made each of your visits a positive experience. We look forward to seeing you again! Best Regards, John Casco General Manager

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