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Gavin Lawson
327 Reviews
327 Reviews
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327 Reviews of Gavin Lawson
October 26, 2022
1st oil change and a recall item. Also, I was having an issue with the center console screen intermittently blacking out while driving. It took over a day to get everything taken care Also, I was having an issue with the center console screen intermittently blacking out while driving. It took over a day to get everything taken care of, but it all seemed to work out. More
by ghthofam
Verified Customer
October 14, 2022
Again really good service from everyone here, tech did his job great and Jenny’s follow up call was nice. his job great and Jenny’s follow up call was nice. More
by Gavinasman100
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur
October 13, 2022
Don’t waste your time at Skyline Ford. Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed we Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed were in stock, would take 7-10 business days and was quoted a little over $700 for the job. It took almost 2 months for them to make the necessary fixes. During that time I would call once or twice a week but would never get anyone on the phone and was just transferred to voicemail after voicemail without any callback. When I did receive a callback, the conversation felt more like they wanted to discuss money more than my vehicle. The price kept changing, via email and phone. Price would go up, then down, then up again. And multiple people gave me different price quotes. Custom service from the service department was short and rude. If they weren’t the person handling your vehicle, then they weren’t going to help you. In the end, I paid almost $1,500. But on the phone I was told $770. And on top of it all, they didn’t even fix everything I wanted and the things they did fix were rigged together poorly. Needless to say I haven’t heard back from them after I’ve called with questions and to complain. Do yourself a favor, unless your vehicle is covered under warranty, take your business elsewhere. More
by WelderNation
Other Employees Tagged: Arturo Gonzalez
October 01, 2022
The cost of repairs since we've owned this vehicle, for a single part, has been half the sticker value of the car itself. Dealership has done nothing but diffuse and deflect responsibility. Still awaiting a single part, has been half the sticker value of the car itself. Dealership has done nothing but diffuse and deflect responsibility. Still awaiting a call from Octavio. Ford robbed us. "Buyer-Beware" and "Shady Sales Practices" is what my picket sign will read... The Hiers More
by NickRichelleHiers
Other Employees Tagged: Octavio Hernandez
September 23, 2022
Service was fantastic from scheduling, advisor, Jenny in rentals all of it was great no recommendations at this time for improvements. rentals all of it was great no recommendations at this time for improvements. More
by Gavinasman100
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur , Ashleigh Wilson
September 20, 2022
The dealership has a group of very nice and friendly professionals who are good at their job and are very nice to work with. They also have everything from service to parts as well as body shop so you d professionals who are good at their job and are very nice to work with. They also have everything from service to parts as well as body shop so you don’t need to go anywhere else. More
by Mazi
Other Employees Tagged: Mel Wangler , Terri at body shop
September 16, 2022
Always a smooth,positive and very professional experience. Yet,the staff are real and upbeat. experience. Yet,the staff are real and upbeat. More
by Josie
Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur , Ashleigh Wilson, Willy!!!
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