Gavin Lawson
Gavin Lawson at Skyline Ford

Gavin Lawson | Page 22

Service Advisor

Skyline Ford

2510 Commercial St. SE
Salem, OR 97302

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4.2
327 Reviews
4.2

327 Reviews

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327 Reviews of Gavin Lawson

June 08, 2023

Dealership Rating
Employee Rating

Mechanic was thorough, pleasant, efficient. Good representation of skyline. Let me know everything he was doing and gave good information on results of his results. More

by RONER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur , Rich Ramsey, Sterling Wallace

Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

June 07, 2023

Dealership Rating
Employee Rating

Great! Everyone was friendly and helpful. I will be back next time my car needs service. More

by nancyfaigle
Recommend Dealer
Yes
Jul 26, 2023

Skyline Ford responded

We look forward to working with you again. Thank you for choosing Skyline Ford!

June 01, 2023

Dealership Rating
Employee Rating

I have used the service department for my 2015 Ford 150 and have received excellent service each time I have had it service. Great team and trust my truck is in good hands. More

by gabejoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur , Rich Ramsey, Sterling Wallace

Jul 26, 2023

Skyline Ford responded

Your truck is in good hands with us! Thank you for choosing Skyline Ford!

May 31, 2023

Dealership Rating
Employee Rating

Had windshield replaced under recall among other things. So far the windshield hasn’t leaked so that’s a good thing. However, when I picked the car, the windshield had sealant residue in the form of hand More

by Jimnan327
Recommend Dealer
No
Jun 09, 2023

Skyline Ford responded

We are glad to hear that the windshield replacement was successful and there have been no leaks so far. However, we apologize for the inconvenience caused by the residue and handprints left on the windshield. This oversight does not meet the standards we strive to uphold, and we will address this issue with our service team to ensure it doesn't happen again in the future.

May 30, 2023

Dealership Rating
Employee Rating

Super easy and friendly service from Gavin. Will recommend him in the future for others More

by bfulton08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 23, 2023

Dealership Rating
Employee Rating

The employees were very friendly and Helpful. They kept me informed of what was going on. More

by Lori
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Octavio Hernandez , Marc Merzenich

Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 22, 2023

Dealership Rating
Employee Rating

Fast with great service and friendly help. Was surprised how quickly I got in and out. More

by Hullconstruction25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mel Wangler

Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 22, 2023

Dealership Rating
Employee Rating

Great service great job get the problem fix on time will deal with them in the future More

by TUCKNROLL010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez, John Marr, Mel Wangler, Jim Agur , Rich Ramsey, Sterling Wallace

Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 22, 2023

Dealership Rating
Employee Rating

It was helpful that they called ME back after a long wait for an opening in THEIR schedule for the particular work I needed done on my vehicle. More

by ToniNames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Agur

Jul 26, 2023

Skyline Ford responded

Thank you for choosing Skyline Ford!

May 20, 2023

Dealership Rating
Employee Rating

Gavin was not very professional. He acted as if he was doing you a favor and you were not that important to him. When I picked my truck up I asked if the windshield wipers were wor More

by Dsimasdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2023

Skyline Ford responded

Thank you for this feedback and for this review. We'll be sure to review our procedures to make sure that this doesn't happen again.

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