Gavin Aldrich

Very good experience. And great people at Grayson. Would definitely recommend this dealership to others. And great people at Grayson. Would definitely recommend this dealership to others. More

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Nice and clean environment. Our sales agent was very nice and helpful I left very satisfied. Our sales agent was very nice and helpful I left very satisfied. More

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Grayson Subaru employees are always welcoming and polite. Their showroom and lounge areas are very clean and comfortable. I enjoy coming here. Their showroom and lounge areas are very clean and comfortable. I enjoy coming here. More

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If I could give the service center a zero I would! The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was ba The first incident was a bad battery on a car two years old. They kept my car for three days saying they had to hook it up to show the battery was bad and replace it at no cost. I was forced to pay for a rental for three days. They said I could get reimbursed. I started a case number for it and was told I needed the paperwork to show they had my car and what they did to it for my reimbursement.Bead was very rude and finally said he would email the paperwork. I never received it, not even in my spam. I was told after three days that they hooked up my car, the battery was charging, and I could come get it. The first time I turned off, the car it would not start. I took it to auto zone, they checked it and the battery was bad. I paid for a new battery and the car has started every time. I am going to the dealership in person to try and get my paperwork for reimbursement. The second incident was the check engine light came on with a message on my screen to have it checked. Again this is just a two year old SUV with regular maintenance. Brad was rude again and I was told it would be December before they can check it and provide a car . I was offered an appointment by the girl in the service area.. I told her I would do that if they would guarantee me that they would diagnose it that day. I was told an appointment meant nothing, that it was like taking a number at a DMV. I was not asking for the problem to be corrected, just that they had a diagnosis. My father bought his vehicles there, my children, and myself as well due to the great service on both the sales and service side. I can assure you another vehicle will not be bought at that dealerships More

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First time buying from a dealership and they were so helpful. They made sure I stayed in budget and showed me all my available options. helpful. They made sure I stayed in budget and showed me all my available options. More

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We spent five months shopping for a 2025 Subaru Forester at several dealerships across several states. At the time this was a new model so inventory was limited and no dealer had what we wanted in stock. At at several dealerships across several states. At the time this was a new model so inventory was limited and no dealer had what we wanted in stock. At Grayson Larry our salesperson, took a personal interest, was very patient, and kept us informed on what inventory was coming, and let us know he was willing to help with the decision. When we came back to Knoxville to visit Larry was there and helped us select a car that met our needs (not the trim or color that we had originally selected). I usually dread car shopping, but Larry made the process enjoyable and easy! Great work by the entire staff, great experience and we got a fine Subaru! More

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Was given time to chose the car that was right for me. No last minute adjustments on price. I am very satisfied. No last minute adjustments on price. I am very satisfied. More

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Great atmosphere. They were not pushy. Took our time and got a great deal. Would recommend They were not pushy. Took our time and got a great deal. Would recommend More

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Eli made our experience buying a new car as easy as possible. We appreciate his attention to details and his expertise. Thank you Eli! You all were great! We especially appreciate Reese coming back wit possible. We appreciate his attention to details and his expertise. Thank you Eli! You all were great! We especially appreciate Reese coming back with us to pick up our second trade in. Saved us a trip. Would definitely recommend this car dealership to my friends. Also Eli as the representative to speak with!!! More

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I have purchased many cars in this area. I have owned many different brands of vehicles. This was by far my easiest and best purchase in knoxville. My sales person Terran was fantastic and I I have owned many different brands of vehicles. This was by far my easiest and best purchase in knoxville. My sales person Terran was fantastic and I am not an easy person to deal with sometimes. I got what I wanted and am very pleased with my purchase. Thank you Terran. More

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