Gary Schwimmer | Page 2

Amazing experience. I would go back and recommend to anyone else 100%. Great staff and great people who look out for you. I would go back and recommend to anyone else 100%. Great staff and great people who look out for you. More

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Great customer service. Great knowledge of Honda Accord. Made me and my family very comfortable about my decision. Great knowledge of Honda Accord. Made me and my family very comfortable about my decision. More

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Sales team was awesome. Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found ban Very professional and reasonable group of individuals. Pleasure to deal with. Watch out for the financing department. After closing, we found bank fees of $995 (another reviewer had the same issue from December 2023) that were hidden and not disclosed on the final sales price. The bank fees were built into the purchase price with no itemized description and not authorized. There were no paperwork, explanation or itemized like item. When inquired with Valerie Boccia, she was not professional and quite rude. She implied that hidden bank fees on the final sales price is acceptable and part of the process. Her response was basically “that’s how it is” and there’s nothing that I could do. However, when we escalated to Richard Cirami via email, he understood and reimbursed me back timely. More

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Honda should remove this franchise from their dealer network. Shady and dishonest sales and rude service employees. Honestly, take your business elsewhere and do the world a favor. network. Shady and dishonest sales and rude service employees. Honestly, take your business elsewhere and do the world a favor. More

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Buyer beware North Shore Honda do not honor their signed agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1s agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1st month payment by Valerie in finance and Gary the sales manger. They play a shell game with the numbers , when you go to pick up the car. Very disappointed as I thought I was a valued customer of theirs . Also PS the finance manger did not resolve anything by my complaint with the better business bureau Consider this a public announcement to save others customers from the terrible experience we had More

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Phillip was a pleasure to work with. He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for He took the time to answer all our questions, understand our needs, and make good recommendations. After deciding on one car, we determined to go for a different model and interior color. Philip was patient, understanding and located the car we wanted. Great experience.Highly recommend. More

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A pleasure to work with and knowledge about the automobile I was interested in. Friendly staff in the whole dealership. automobile I was interested in. Friendly staff in the whole dealership. More

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I called ,emailed and text the dealership and they assured me they had the car I was looking for, when I got there an hour later they didn't have it, Gary blatantly lied and is a Nasty unprofessional assured me they had the car I was looking for, when I got there an hour later they didn't have it, Gary blatantly lied and is a Nasty unprofessional individual and clearly lied to get me in the store. More

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Difficult process getting the car , not NSH fault but we made it and pick up day went perfectly. made it and pick up day went perfectly. More

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Buyer beware North Shore Honda do not honor their signed agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and a signed agreed prices on leases . Recently picked up a 2023 CRV Ex with a signed agreed COD price only to be up charged with a bogus Bank Fee and added 1st month payment by Valerie in finance and Gary the sales manger. They play a shell game with the numbers , when you go to pick up the car. Very disappointed as I thought I was a valued customer of theirs . More

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