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Gary Peralta

Overview Reviews (26) Inventory (267)

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Gary Peralta

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Gary Peralta

Service Advisor

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.6

26 Reviews

Overview Reviews (26) Inventory (267)

4.6

26 Reviews

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26 Reviews of Gary Peralta

September 30, 2024

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Employee Rating

This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More

by Tg

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Recommend Dealer

Other Employees Tagged: Kevin Scesney, Paul Swenarton, Rich Mootz, Mike Olson, Ruben Arcila, Kervis Reyes, Steven Taveras, Richard Venerus, Geoffrey Suasnavas , Lynn Melina

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Nov 01, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Lisa Devivo (732) 798-7936 LOcasio@dchusa.com

June 21, 2024

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They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More

by AWAAJOSEPH

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Geoffrey Suasnavas

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Jun 22, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Joseph, feel free to contact us at your convenience. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

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I ask them to clean my engine bay yesterday and never do it, still dirty😕😕😕 it, still dirty😕😕😕 More

by VICENTE QUIAMBAO

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 19, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback, Vicente. Quality customer service is always our number one priority, and we're sorry that we fell short of your expectations. Please don't hesitate to reach out to us directly to discuss, we are always happy to help here at DCH Brunswick Toyota! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

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Very efficient service and staff were very kind and helpful. Would recommend getting service done. helpful. Would recommend getting service done. More

by falak.gajjar

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Geoffrey Suasnavas

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Jun 19, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 19, 2024

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Employee Rating

Wait time was more than 2 hours but service was very good. Video shared gives good confidence to be aware of car condition. good. Video shared gives good confidence to be aware of car condition. More

by NA13

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jun 19, 2024 -

DCH Brunswick Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

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Employee Rating

My appointment was for 10:15 am and I got to the dealer at 10:05 am. I waited for over an hour to get processed and have my vehicle taken for service. My wife was waiting in her car with our 7 month old so at 10:05 am. I waited for over an hour to get processed and have my vehicle taken for service. My wife was waiting in her car with our 7 month old son. In the past it’s only taken 10 minutes for the same process. This was unacceptable and a huge inconvenience. More

by joe_bonura

Verified Customer

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Workmanship

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Recommend Dealer

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Jun 21, 2024 -

DCH Brunswick Toyota responded

Thank you for this feedback, Joe. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 18, 2024

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Employee Rating

Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Rich Mootz, Mike Olson, Kervis Reyes, Steven Taveras, Richard Venerus, Geoffrey Suasnavas

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Jun 18, 2024 -

DCH Brunswick Toyota responded

IIona, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing DCH Brunswick Toyota. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

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The waiting time is too long. It took 8 hrs to finish.Lost my client It took 8 hrs to finish.Lost my client More

by EDEL1H

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 17, 2024 -

DCH Brunswick Toyota responded

Thank you for the review of our service department. I apologize for the long wait you experienced and will share your comments with the team. Please accept my apologies and let me know if we can be of further assistance. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 16, 2024

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Employee Rating

Too expensive and a very long waiting time. It took 2 and half hours just to get oil change and tire rotation. It took 2 and half hours just to get oil change and tire rotation. More

by jayesh

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

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Jun 20, 2024 -

DCH Brunswick Toyota responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

June 13, 2024

Dealership Rating

Employee Rating

I love the place people are so friendly and excellent service a lot of respect for the costumes I love how Gary treated me service a lot of respect for the costumes I love how Gary treated me More

by NALDATEJADA1970

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 14, 2024 -

DCH Brunswick Toyota responded

Thank you for your very kind review. Gary and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at DCH Brunswick Toyota. Best Regards, Lisa Devivo General Manager (732) 798-7936 locasio@dchusa.com

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