Gary Ottaviani

Easygoing, courteous, and down-to-earth staff. Actually good car buying experience from beginning to end! Actually good car buying experience from beginning to end! More

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Gary was so helpful and knowledgeable! Made the process very smoothly and quick! Will recommend him to my friends and my family! Made the process very smoothly and quick! Will recommend him to my friends and my family! More

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Very friendly no hassel helpful staff with lots of information about how everything works with their dealership. information about how everything works with their dealership. More

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Incoming: Essay My experience at Bergey’s Kia of Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve Wilkes-Barre was a step above the rest. I have purchased a good handful of cars in my life and this has to be one of the smoothest transactions I’ve ever had. I reached out to every dealer that I found had a ’22 Niro EX Premium incoming from Florida (where I live) all the way up the east coast. My goal? A purchase at MSRP and no funny business. Of the dealers I called there were only about three that were not doing market adjustments and Bergey’s Kia was one of them. After speaking with Rich Tokar and confirming the 0-markup and availability of the incoming Niro I quickly put a deposit down. Rich, although he wasn’t a sales associate, kept me up to date every step of the way. I will say I likely pestered him with regular checkups on the status of the car while in transit until it arrived. He was very patient with me and understood my excitement, never once showing a sign of displeasure in dealing with me. Once the car arrived I was handed to sales associate Gary Ottaviani. Gary provided me photos of the car, corresponded with me about financing, and coordinated delivery of the vehicle. I flew up about a week after and Gary was awesome enough to meet me at the airport. We exchanged pleasantries and he drove me to the dealership. On the way we discussed the 50th anniversary Thunderbird he had just purchased (and we were riding in) and other things about each other. Once we arrived at the dealership I met with Rich and we exchanged greetings and discussed the trip up. It was great to put a face to the name! I was quickly shown the vehicle I had waited months for. Gary and I discussed getting it all set up before leaving and before I knew it Angelo, the finance manager, was ready to do my paperwork. Everything was smooth as butter. There was no pressure to purchase any options however I did land on purchasing the maintenance plan for my Niro. I felt like it was reasonably priced (and to confirm it I called my local Kia dealership and asked them of the expenses to do each of the maintenance items the plan covers-- the plan offered by Angelo was only about $150 more, which over six years I considered the convenience worth it). Angelo was very professional and had me in and out within 20 minutes!! Gary met with me after and we got set up for access on the Kia Uvo app then we were good to go! I bid everyone a farewell and I was on my way! Like I said, super smooth transaction, exceedingly friendly staff, no games, just honesty and integrity. 5 stars all around, higher if I could. More

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Absolutely amazing group of people both in sales and financing that are looking to help you anyway they can none better financing that are looking to help you anyway they can none better More

by rbaer Verified Customer Verified Customer

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Great sales experience from start to finish. They made everything easy and smooth! Highly recommended! everything easy and smooth! Highly recommended! More

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SERVICE WAS VERY GOOD. WAITING AREA WAS VERY CLEAN. THEY KEPT US UP TO DATE ON WHEN CAR WILL BE DONE. KEPT US UP TO DATE ON WHEN CAR WILL BE DONE. More

by chieftara Verified Customer Verified Customer

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The lobby is always clean and service is pleasant. Greeting is professional and always reminded of snacks, coffee and water to help yourself. I never had to wait long and received updates on my servic Greeting is professional and always reminded of snacks, coffee and water to help yourself. I never had to wait long and received updates on my service while waiting. More

by janetro1355 Verified Customer Verified Customer

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This dealership offers easy, Fast and prompt service. I am glad I chose them for my service am glad I chose them for my service More

by HALFPINT94 Verified Customer Verified Customer

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A very professional atmosphere. always have a pleasant short stay when coming in for service and I get to visit my favorite salesperson Gary. short stay when coming in for service and I get to visit my favorite salesperson Gary. More

by TOMLAWLER42 Verified Customer Verified Customer

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