Gary Green

Shawn was fantastic to work with when we wanted to purchase our GM lease vehicle. We were pretty much able to sign and drive the Chevrolet Trax. purchase our GM lease vehicle. We were pretty much able to sign and drive the Chevrolet Trax. More

Report | Print

It's never easy to decide on a vehicle. Imperial made it fun, quick and took care of our needs. What else can I say? Go see Gary G. he was our salesman and we give him five stars, too. Sale Imperial made it fun, quick and took care of our needs. What else can I say? Go see Gary G. he was our salesman and we give him five stars, too. Sales Manager Ahmed A. listened to our budget needs and together they made it work!! We will definitely continue doing business with Imperial. More

Report | Print

Update: Brad the sales manager reached out and corrected the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on the situation. I appreciate the way the situation was handled after the deal. Would return Unfortunate experience almost all the way around on not one. But two vehicle purchases. October 2022. I purchased a 2021 gmc Yukon slt. Roughly 67,000$. Upon inspection the radio did not work. Was told it’s a few days it will be fixed. Just an amp. I was told not a big deal at all. It’s just the radio. So I went on with the purchase. Drove home. And realized the amp controlled most of the safety features and all of the notifications on the vehicle. So I called back to check on part. Was told “bad news , parts on national back order”. I was baffled from point of sale this part was a few days out to now it’s on national back order. This is all understandable. But very poor delivery of the discrepancy on the vehicle. This was eventually made right February of 2023. (Brad the sales manager as passionate as he is, had my back from the jump and offered to put me in another vehicle comparable to this one. And I appreciated that olive branch. Hence going back ) Fast forward to today. One week ago I went back thinking what the heck they deserve another shot. I purchased my son a 2019 gmc terrain for 21,000 $. Certified pre owned with the extended CPO warranty. All went smooth. Until the set day for pickup was squashed because my insurance company never received the drive paperwork. Come to find out the dealership had been sending my paperwork to the wrong number. And the only way this was discovered was I had to call both my insurance and my sales person. Once this was resolved they deliver the car. Today. With a rejection sticker ?! And only one key. After I was told by the finance manager I was going to receive a second key. So a few hours later. I receive a call back from the sales manager. Or one of the sales managers Mr. Ayaz. Very firmly and directly continued to tell me because the finance manager they had me go to was a Chrysler finance manager. He was misinformed about the key situation and Chevrolet CPO vehicles don’t need to come with a spare key. He also continues to talk to me like a child and says “well this is what I get for having you go to the Chrysler finance manager so you don’t have to wait 1+ hours. Next time I’ll just let you wait”. I said what in the world are you saying. We are two men having a conversation and you’re talking to me like I’m an idiot. After he said they are not obligated to provide me a key they could sell me a new one at cost. At this point it’s not about the money for me. It’s about the statement from an employee of imperial telling me I’m going to get a spare key then never recovering one. I then ask if it’s standard practice for this business to allow customers to take possession of the newly purchased vehicles with rejection inspection stickers. He said yes. Most customers prefer to drive themselves to let the computers reset and then we reimburse for the reinspection. After almost $90,000 in vehicles purchased from this dealership in 8 months. I will never return. I hope all outbound calls are recorded as well as inbound. If so this would be a great lesson for management to teach on. More

Report | Print

This is my third new vehicle from Imperial and I will definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I f definitely go back to Imperial for my next one. The sales person was straight forward and didn’t play games. The service is also very good. I feel that they honestly appreciate the business and they do work to keep it. Over all I am very happy with my experience at Imperial. More

Report | Print

Gary Green was very helpful and professional during our purchase of our Chevy suburban. We are very satisfied with our decision. purchase of our Chevy suburban. We are very satisfied with our decision. More

Report | Print

Overall, a great buying experience. Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and Gary, my salesperson, was very straightforward, honest, and thorough throughout the process. Would definitely recommend the dealership to friends and/or family. More

Report | Print

Worked with Gary Green to purchase my new Silverado. Can’t be happier with the service I received. I will be sending family and friends to go see Gary and the team Can’t be happier with the service I received. I will be sending family and friends to go see Gary and the team More

Report | Print

Great service at any time of day. Was straight forward with use and was all easy and fast to do paperwork. with use and was all easy and fast to do paperwork. More

Report | Print

I just picked up my new truck today and Craig wilga helped me threw the buying process and he wasn't a pushing me to buy he was just a great salesman he listened and and told me one truck would put my helped me threw the buying process and he wasn't a pushing me to buy he was just a great salesman he listened and and told me one truck would put my payments to high so I Saw another one I liked and he took care of everything I Will be going back to him when I want a New truck if he is not there I won't be buying there he is my salesman for Life great job Craig and thank you More

Report | Print

We had a great experience finding our new Traverse at Imperial. The whole process went very smoothly and our salesman, Craig, was helpful and responsive from browsing through the final sale. Imperial. The whole process went very smoothly and our salesman, Craig, was helpful and responsive from browsing through the final sale. More

Report | Print