Gary Francois

Bad services misleading customers from service advisor to managers. Recommend unnecessary works cost thousands of dollars. I recently had a highly dissatisfactory experience with service advisor Tereza Guzm managers. Recommend unnecessary works cost thousands of dollars. I recently had a highly dissatisfactory experience with service advisor Tereza Guzman. Her recommendations were deceptive and misleading, suggesting that I pay over $4200 to replace almost the entire exhaust system. I declined to follow her advice and was then charged a diagnostic fee of more than $200. It is worth noting that no actual diagnostic work was conducted, as the condition of the exhaust system is visible to the naked eye and her recommendations were incorrect. In reality, I only needed to replace the rusted bolts, nuts, and gaskets, which would have cost less than $200, including parts and labor, at an independent mechanic's shop. I also had previously encountered an instance where I felt misled by her, and another situation arose where she refused to honor a discount oil change coupon, incorrectly stating that my vehicle necessitates synthetic oil, thus invalidating the coupon, whereas I was aware that my car operates on conventional oil, which I had used during a prior service at her dealership. More

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Good service good attitude Teresa doing good job thanks everybody for good attention thanks again everybody for good attention thanks again More

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Super long wait times. Waited 3 hours for an oil change. Will not be going back once my maintenance package is over. Waited 3 hours for an oil change. Will not be going back once my maintenance package is over. More

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I trusted this Toyota service center with my car, but they lifted it incorrectly and caused visible damage to the lower side of the vehicle (photos attached). This is unacceptable at an official Toyota f they lifted it incorrectly and caused visible damage to the lower side of the vehicle (photos attached). This is unacceptable at an official Toyota facility. Very disappointed with the lack of care and professionalism. More

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THEY ALL ARE VERY EFFICIENT. I REALLY APPRECIATE THEIR TRUE PROFESSIONALISM . THE SERVICE WAS EXCELLENT !!! I REALLY APPRECIATE THEIR TRUE PROFESSIONALISM . THE SERVICE WAS EXCELLENT !!! More

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Thank you, Gary Francois and staff. As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was be As always, very pleased with the excellent customer service. I was notified via phone call and sent a video of progress of my vehicle while it was being worked on. Having worked in customer service for more than four decades. I'm familiar with the challenges. I was treated professionally and courteously by everyone. The staff always goes the extra mile. Too often, superior service goes unrecognized and unrewarded. While some folks are quick to complain, few happy customers take the time to compliment. Kudos to all the staff-Sincerely, Carole Uminski More

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Service easy to schedule and I received my car on time. No troubles and easy No troubles and easy More

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The service and reception is really great. All the staff members are polite and they finished the service in time. All the staff members are polite and they finished the service in time. More

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Long wait times even with appointments, and they always try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go b try to upsell you. I also went in for a service inspection sticker recently and they forgot to give me the new sticker when I left, then made me go back and said they can't pass me for my window tints even though they passed me last year with the same exact tints. More

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Always excellent dependable service. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. The third car we have serviced there. Highly recommend for efficient service and comfortable surroundings while you wait. More

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