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Gary Alger
Gary Alger
Service Manager Cortese Chrysler/Mitsubishi
Cortese Chrysler Jeep Dodge RAM Mitsubishi
2400 W Henrietta Rd
Rochester, NY 14623
585 Reviews
585 Reviews
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585 Reviews of Gary Alger
October 23, 2025
Communication by service advisor was lacking and needs to work on customer service skills. Plenty of other Jeep Dealers to get an oil change and buy a new vehicle from.other than Cortese. work on customer service skills. Plenty of other Jeep Dealers to get an oil change and buy a new vehicle from.other than Cortese. More
by ocuch15
Verified CustomerOther Employees Tagged: Mike Nazzaro
October 17, 2025
Very courteous and professional. The loaner process was quick and easy. Will continue to bring my Jeep back to this dealer. The loaner process was quick and easy. Will continue to bring my Jeep back to this dealer. More
by slynn711
Other Employees Tagged: Mike Nazzaro
October 16, 2025
I was greeted the minute. I came in with a very nice good morning. They explained the service very well and suggested things that might be needed. Although I was not scheduled I came in with a very nice good morning. They explained the service very well and suggested things that might be needed. Although I was not scheduled to wait they were able to get me in and out in a very reasonable time. More
by pcalabrese
Other Employees Tagged: Samantha Cortese
October 16, 2025
I brought my Dodge Hornet in for a recall. Work completed in the time my technician Jordi said it would be. Work completed in the time my technician Jordi said it would be. More
by CDUMAW
Other Employees Tagged: Derek Bridges , Jordi in the service department
October 15, 2025
Excellent service from check-in until the work was done on my Jeep. Warranty honored, rental was great. on my Jeep. Warranty honored, rental was great. More
by tfree1118
Other Employees Tagged: Mike Nazzaro , Kevin
October 12, 2025
Very friendly staff and quick service, did come and check on me while i waited for my car asked if I needed anything. Made sure that i knew they where there to take care of me as the Customer, very happy on me while i waited for my car asked if I needed anything. Made sure that i knew they where there to take care of me as the Customer, very happy More
by Pookiejay06
October 09, 2025
Service people were very helpful and accommodating. Repairs were taken care of in a timely manner. Repairs were taken care of in a timely manner. More
by cstrat
Other Employees Tagged: Mike Nazzaro
October 06, 2025
The worst Experience Ive ever had. The primary work requested, a simple oil change and tire rotation, wasnt completed. Appointment was cancelled and moved back a day with the only noti The primary work requested, a simple oil change and tire rotation, wasnt completed. Appointment was cancelled and moved back a day with the only notification being a txt message. It wad IMPOSSIBLE to get through and talk to a human on the phone, everything was via txt. The issue they did try to address, the auto deploy running boards, were hanging off the side of the vehicle when I picked it up, they didn't test their work. The whole visit accomplished nothing. More
by ben@airsystemsbalancing.com
Other Employees Tagged: Brian
September 12, 2025
Always satisfied with the staff at Cortese, I know my vehicle will be done right and I have complete confidence. vehicle will be done right and I have complete confidence. More
by Sam
Other Employees Tagged: Dan Obrien, Chris Dunkleberger, Michelle Reed, Mike Nazzaro
August 16, 2025
RIP OFF. DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning DO NOT SERVICE YOUR VEHICLE THERE!!! I don’t think they have a mechanic there, they have me sat there for 4 hours. The malfunction collision warning was on, I wanted that fix , they said the cost was $849 for the job I said ok. I asked for an alignment, the washer fluid and check engine light was on. After 4hours they told me my vehicle was ready, I payed the bill, went in my car and drove off only to be greeted by the same lights on the dashboard. I went back to Mr. Jordi to asked what have he done to my car because everything seems the same, and he politely reply “ I didn’t know you wanted it fixed” so I asked to speak to the person in charge of servicing and there was Mr. Brian and his excuse was maybe the didn’t have the parts, to me I realize what kind of business they running at cortese dealership. They didn’t even have washer fluid in that huge dealership they advertising so much, I would’ve had my car service better at a mom and pop shop better. These people are waste of time and energy. They are scammers More
by Outlander
Other Employees Tagged: Mike Nazzaro , Jordi
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