Garrett Cook

The dealership gives great customer service. The experiences there are almost always positive. I genuinely like the staff The experiences there are almost always positive. I genuinely like the staff More

by james_e.king Verified Customer Verified Customer

Report | Print

Had Garrett and a tech check out my transmission issues but unfortunately, the warranty wouldn't cover the price. The only issue I had was there was no wiggle room to help out on price. Other than that, no but unfortunately, the warranty wouldn't cover the price. The only issue I had was there was no wiggle room to help out on price. Other than that, no issues that I seen or had. More

by damian.thompson.92 Verified Customer Verified Customer

Report | Print

Polite and efficient. All aspects of my car buying experience was dealt with efficiency and transparency. All aspects of my car buying experience was dealt with efficiency and transparency. More

by gwenprow Verified Customer Verified Customer

Report | Print

Great service The service department is always courteous and provides great service The service at Canton Ford department is always courteous and provides great service. and provides great service The service at Canton Ford department is always courteous and provides great service. More

by lisad_jones Verified Customer Verified Customer

Report | Print

The staff was great. No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I asked him to tell Ford there was an old lady in Fruitvale that was not happy and to hurrybit up! Wish Ford could have been on top of their job in getting motors and defect parts for 2019 Ecosports to dealerships. Took my car in on Aug 21 and didn't get it back until Oct 29. A wait of over 2 mos is not acceptable, no car, but 2 payments had to still be paid! Ford should provide rent car as soon as cars are turned in to dealerships! Sure, they'd reimburse you for a rental car, up to $50 per day, but only for 30 days. I opted out of that deal because I could not pay rental fees and wait for Ford to reimburse me. Who knows how long that would take?! I say all this to alert 2019 Ecosport owners about this recall. This was, by the way, the 4th engine in my car! The engineers of this model's engine should be terminated, if not already. More

by Raylene Cockrum Verified Customer Verified Customer

Report | Print

It was OK I'm not sure how they describe my problem to the insurance company that they denied my claim. the insurance company that they denied my claim. More

by E Corbin TAYLOE Verified Customer Verified Customer

Report | Print

Service department is super helpful and very fair on repair prices. Highly recommend them for service needs. repair prices. Highly recommend them for service needs. More

by steven@purcellworld.com Verified Customer Verified Customer

Report | Print

Very lacking in communication. Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett Ask for a quote on replacing an injector haven't heard a word back. After work was completed I had a check engine light on. Called dealership Garrett made up some excuses of why he didn't notify me about the check engine light, which indicated injector 8 needed to be replaced. Also asked for a quote on getting my front coils and shocked replaced haven't received any quotes on what needed fixed. More

by Kkcongo77 Verified Customer Verified Customer

Report | Print

Great communication, very accommodating and willing to go the extra mile to make sure my problem was resolved. the extra mile to make sure my problem was resolved. More

by Cobra_gr8 Verified Customer Verified Customer

Report | Print

Garrett made sure that he addressed all issues & needs. I was satisfied that the oil change, etc. was completed. I was satisfied that the oil change, etc. was completed. More

by ANN777 Verified Customer Verified Customer

Report | Print