Garret Garret
Garret Garret at Ken Garff Mercedes-Benz of Salt Lake City
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Garret Garret

Service Advisor

Ken Garff Mercedes-Benz of Salt Lake City

575 South State Street
Salt Lake City, UT 84111

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4.6
10 Reviews
4.6

10 Reviews

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10 Reviews of Garret Garret

June 20, 2024

Dealership Rating
Employee Rating

Garrett was great getting my car in and diagnosing issues. Very good customer service and communication. More

by Cory Olsen
Service Price Transparency
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Recommend Dealer
Yes

June 11, 2024

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I needed to get my 2022 S580 tested for emissions as the Utah software at “on the spot” would not connect. Garrett got it done without an appointment scheduled, also solved a new recall service needed, and More

by LPHASSEY
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

June 01, 2024

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Great communication everything was done on time, Absolutely satisfied with my experience. The car runs great!! More

by k10
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Recommend Dealer
Yes
Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

May 31, 2024

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Employee Rating

Couldn’t figure out a simple problem - spent four days, $2,700 and three visits on maintenance and repair and still had the problem. Finally (third visit) diagnosed and fixed the problem covered by warrant More

by JOHN.DAHLSTROM
Recommend Dealer
No

Other Employees Tagged: Dave Bennion, Angela Heaps, Vivian Montes , Angela Heaps is terrible at customer service!!!

Jun 11, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

May 27, 2024

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Problem is still not resolved. Car still has bad smell after deodorizer service , although it reduced but not completely fixed More

by Rajesh More
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Recommend Dealer
Yes

May 23, 2024

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Excellent service. Garrett went the extra mile in keeping me informed the whole time the car was at the service center. More

by KYLETED84
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Spencer Smith

May 15, 2024

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I took my newish car in for a Recall visit. Everything went quickly, I was very pleased. More

by lizhydeolson
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Service Communication
Recommend Dealer
Yes
May 17, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 08, 2024

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The were able to schedule my repairs as they promised and they provided transportation to and from my place of employment. More

by AYAROBOROUGH2021
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Recommend Dealer
Yes
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

May 06, 2024

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Employee Rating

The dealership staff was kind and friendly. They were on top of their communications and the problem I was having with my car was fixed promptly. More

by mlgard93
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Recommend Dealer
Yes
May 10, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

May 05, 2024

Dealership Rating
Employee Rating

Too expensive for simple repairs $365 to replace a light bulb Ridiculous and embarrassing to you and the dealership More

by rlippert2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

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