Garren Gonzalez

*DO NOT BUY A CAR FROM FUTURE FORD OF SACRAMENTO* On 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they financ 8/29/2023 I was looking at cars on the Future Ford of Sacramento, they had a 2007 Toyota Camry for sale under $10K. Luis, advised me that they finance cars $10k & under. Luis indicated that the car was available, but on a sister lot, but would be accessible (bait and switch, with false advertising). I advised Luis that I had to stay under $10K. He says, and I quote, "I have the perfect car for you". Tony Lee guides me out to 2017 Nissan Altima sales price listed at $13,977. I was taken aback, because it wasn't the Toyota (clear Bait & Switch tactic). I take the 2017 Nissan Altima for a test drive, but with no intention of buying the car. Tony gets a phone call from another salesperson asking him where he was and if I was planning on buying the car, Tony answered Yes for me, says "It's a first come, first sale". That he wasn't waiting around for the other salespersons clients to show up. I'm ushered back inside where Tony & Luis both tag-team collecting personal information and aggressively moved forward with the sale without my explicit consent or allowing me time to process. I was never given the opportunity to negotiate the price down. I was ushered in to see Dustin, finance manager, who directed me to decline the contract cancellation option agreement because "it wasn't worth it". He pressured me to buy a full warranty package, playing on the fact that parts are expensive. The 2017 Nissan Altima had 97K miles on it and again playing on my fears of having to be out of another car, if something were to happen. (My prior car was recently totaled). Dustin ran through documents without me fully comprehending what was happening due to my learning disability. I asked questions about the warranty, he only explained that it would cost me a few more dollars to my payment. He did NOT indicate it would cost me $4K. I was coerced to buy this vehicle using sales manipulation and pressure tactics on 8/29/2023. The sales and finance teams oversold and intentionally misled me. I returned the car on 8/30/2023 and emailed & sent a certified demand letters to Mgmt. and Finance Director. They made no attempt to contact me until 9/7/2023, 2 days after my down payment was to deposit. I stopped payment on the check due to the risk of it bouncing since I did not have the funds from my insurance settlement. Future Ford of Sacramento continued to run my credit after I surrendered the vehicle, racking up 26 +inquires on my credit report. My brother and I met with the finance director Brandy on 9/8/23 and while they had ability to cancel the contract, they're refusing to do so! She offered two options: #1 Revise the original agreement with the Nissan, remove the warranty, lower the APR; #2 put me in a different VIN # under the same loan, in a vehicle that is within my budget. #3 would be them suing me for breach of contract. We chose #2 and provided the parameters to find a car. Mind you the entire time I still had not been approved by financing. Two days after meeting with Brandy, I received a cancellation of sales contract due to lack of financing of an approved lender. DO NOT BUY FROM THEM, they are liars and take advantage of you!!! I had my own financing, and they wouldn't approve the loan, because it was $2900 above the KBB market rate. More

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Future Ford is the most dishonest place you can buy a car. The sales people there are very shady and the finance people are even more rude persistent and want you to buy xxxx that you don't even want. Do car. The sales people there are very shady and the finance people are even more rude persistent and want you to buy xxxx that you don't even want. Don't go there go there go anywhere else you'll get a better deal More

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This is the best that I’ve been treated by a service department in years, thanks to Chris. department in years, thanks to Chris. More

by DAVEKIRTH Verified Customer Verified Customer

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Very helpful, explained everything, everyone was very kind and easy to talk with. Thank you kind and easy to talk with. Thank you More

by FREEMANSHARON78 Verified Customer Verified Customer

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Some of the best customer service I have ever received and no sales pressure, just a genuine desire to make their customers happy. and no sales pressure, just a genuine desire to make their customers happy. More

by JENMAT Verified Customer Verified Customer

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I have to say this was one of the best car buying experiences I've had. After being treated with pure disrespect at Future Ford of Roseville the night before, my wife and I were weary of wor buying experiences I've had. After being treated with pure disrespect at Future Ford of Roseville the night before, my wife and I were weary of working with their sister store, Future Ford of Sacramento. TALK ABOUT AWESOME!! From Mikah our sales rep to Blake our Finance processor, it was an amazing experience. If you are looking for a Ford product and want to be treated with respect take you business to these guys. Unlike Future Ford of Roseville, at the Sacramento store they don't treat you like another number or just another sale. I HIGHLY RECOMMEND VISITING MIKAH!!! More

by scbsbll23 Verified Customer Verified Customer

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What a great experience. From the moment we ordered the car to signing the paperwork. Excellent professional service from Stan our. Salesman to Matt our fiancé manager. car to signing the paperwork. Excellent professional service from Stan our. Salesman to Matt our fiancé manager. More

by RTAGESON Verified Customer Verified Customer

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We really loved our experience with Future Ford of Sac. The sales representatives were super responsive and my new Bronco sport is absolutely perfect! The sales representatives were super responsive and my new Bronco sport is absolutely perfect! More

by BHOGLAND Verified Customer Verified Customer

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Very fair and honest, Stan followed through with all concerns on a very timely manner. concerns on a very timely manner. More

by MIKEDUZNOTHING Verified Customer Verified Customer

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Téllez in finance is amazing. He went out of his way to be helpful and give me a great deal. be helpful and give me a great deal. More

by KRAMOS081566 Verified Customer Verified Customer

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