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Garland Robinson
Garland Robinson at Shottenkirk Toyota Granbury
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Garland Robinson

Service Manager

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.7
666 Reviews
4.7

666 Reviews

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666 Reviews of Garland Robinson

June 14, 2024

Dealership Rating
Employee Rating

Excellent job on all accounts. Staff great when Brooke was busy. Always wash my van More

by cynthiajames120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez, Justin Ford, Brooke Pierce

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Jun 17, 2024

Shottenkirk Toyota Granbury responded

cynthia, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Toyota Granbury!

June 05, 2024

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Employee Rating

All of the customer service staff, from the person who greets you and finds out what services you need, to the cashier at the end of the transaction, are friendly, professional, and knowledgeable. Also t More

by JONES76048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez, Mj Davis, Brooke Pierce, Moriah Lennington, Efrain Eli Rodriguez

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Jun 06, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Toyota Granbury!

May 31, 2024

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Employee Rating

Alex and the service department are always very welcoming when I come and visit them! More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez

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Jun 03, 2024

Shottenkirk Toyota Granbury responded

Justin, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 29, 2024

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Employee Rating

Moriah is amazing! Definitely visit her if you are bringing your vehicle in for service. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez, Mj Davis, Brooke Pierce, Moriah Lennington

Helpful
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May 30, 2024

Shottenkirk Toyota Granbury responded

Anthony, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury . Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 19, 2024

Dealership Rating
Employee Rating

He is so nice He is very thorough and professional AND he remembered me! Thanks Alex for being my guide More

by BRAZOSBURNSLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Rodriguez

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May 20, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 25, 2024

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Employee Rating

DO NOT! purchase a used vehicle that is not a Toyota make. They won’t service correctly. The sales person Charles Brownell “promised” that all used vehicles More

by Alex V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Aryan Rodriguez , Charles Brownell

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Apr 26, 2024

Shottenkirk Toyota Granbury responded

Alex, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-765-1020 and ask for one of our managers.

April 13, 2024

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Employee Rating

Great place to buy and service your vehicle. Way better then the giant DFW stores where you are just another number. More

by jasonklein0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Black, Kim Moore, David Bone, Wade Elliot, Tyronne Wells, Jason Klein, Corbin Bramlet, Hassan Tutson, Cory Franklin

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Apr 15, 2024

Shottenkirk Toyota Granbury responded

jason, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Toyota Granbury!

April 09, 2024

Dealership Rating
Employee Rating

I have both cars serviced there. A 2021 RAV4 and a 2023 4Runner. Garland and the team are always courteous, friendly and knowledgeable. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Moriah Lennington

Helpful
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Apr 10, 2024

Shottenkirk Toyota Granbury responded

Dave, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 05, 2024

Dealership Rating
Employee Rating

We have not heard very positive feedback from friends and neighbors about Shottenkirk dealerships, But, our experiences so far have been positive. Keep up the good work! More

by KEVINKAREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez, Mj Davis, Brooke Pierce, Moriah Lennington

Helpful
Report | Print
Apr 08, 2024

Shottenkirk Toyota Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Toyota Granbury in the future!

April 03, 2024

Dealership Rating
Employee Rating

Moriah was awesome! She was very helpful during my service. She kept me informed during the service of everything that was being done. More

by JAPPLE307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Alex Rodriguez, Mj Davis, Brooke Pierce, Moriah Lennington

Helpful
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Apr 04, 2024

Shottenkirk Toyota Granbury responded

JAPPLE, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Toyota Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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