Galo Mora

I received a text in the morning that my car was ready to pick up but when I got there four hours after being told the car is ready, they had me sit in the waiting room because they still had not washed the pick up but when I got there four hours after being told the car is ready, they had me sit in the waiting room because they still had not washed the car. So I needed up waiting there for another 20 minutes even though I was told that morning the car is ready. More

by GOGOSH123 Verified Customer Verified Customer

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Galo is and always has been the reason I go to this service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. More

by LUNCHPOET Verified Customer Verified Customer

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I love coming here , I get treated with respect and I know I’m in good hands . Every body is very nice ! know I’m in good hands . Every body is very nice ! More

by mary.orozcolopez Verified Customer Verified Customer

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I am very satisfied with Galo Mora the service advisor. He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific He is professional, knowledgeable and thorough. However, I am very disappointed with the dealership management. I have been a customer of Pacific BMW since 1988 and whenever I gave a vehicle for service I received a loaner. But now I no longer get it as the dealership claim that I do not return it promptly once the repairs are carried out to my car. Yes, it did happen as I was attending multiple back to back education seminars and would leave home very early and return late. I always returned the vehicles unscathed and with the correct amount of fuel. I reached out to Mr Salvatore Rubino with the intent of getting a resolution on 3 occasions via email and at least 3 voice mail without the courtesy of a single email response or call back. I would appreciate very much an opportunity to resolve this matter. Thank you More

by PRASILVA Verified Customer Verified Customer

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Service advisor left without letting me know he is leaving for day. I stood in front of the advisor office not knowing he has left. When I got there he was at the office and greeted me but then he was leaving for day. I stood in front of the advisor office not knowing he has left. When I got there he was at the office and greeted me but then he was no whefe to be dound and left me stranded. More

by DTCDDS Verified Customer Verified Customer

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I purchased my car new form Pacific BMW in 2001 and have been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! been a satisfied customer for the past 23 years. Galo has been my Service Advisor for the past 10 years and has always been great! More

by JJZIGA Verified Customer Verified Customer

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Galo is an amazing service rep. He makes sure to capture all your concerns and get them resolved properly. He makes sure to capture all your concerns and get them resolved properly. More

by lizusc Verified Customer Verified Customer

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It was super fast service and I have been customer more than 15 years but they never have been disappointed me. than 15 years but they never have been disappointed me. More

by stanspark Verified Customer Verified Customer

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Galo was great to work with and very professional from start to finish. I hope I don't have to bring my car in for any type of service but if I do, I will prefer to work with Galo Mora only. start to finish. I hope I don't have to bring my car in for any type of service but if I do, I will prefer to work with Galo Mora only. More

by SCOTT@SNATRANSINC.COM Verified Customer Verified Customer

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Excellent service as usual, I have been a customer for over 15 years never had issues. over 15 years never had issues. More

by harmikstephen Verified Customer Verified Customer

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