Gabriella Vitale

My car was having issues starting. It would start however it didn’t sound right when it was starting. I was given a quote for a new battery for over $300.00. My car has less than 30,00 It would start however it didn’t sound right when it was starting. I was given a quote for a new battery for over $300.00. My car has less than 30,000 miles and under 3 years old. I was then told that I had to pay out of pocket because my car was not giving any codes my factory warranty would not cover the replacement battery. Yet despite no codes I was informed by the service department that my battery is about to fail. They told me when my battery finally dies they will replace it if it’s within the factory warranty requirements. This is unacceptable. Being told that I need a new battery and it’s about fail with a quote for a new one only to be told that they won’t replace it until it completely dies and I am left stuck somewhere. When you pay over $40,000 for a new car and there something wrong with a battery and told it’s about to die the dealership should have replaced it for me. I don’t think I will purchase another car or recommend Tasca to anyone. Below is the quote the dealership sent me. I also wasn’t thrilled about them trying to up sell me on changing the Break Fluid with less than 30,000 miles??? Along with the injection system cleaning. However I understand this is the manufacturer recommendations. It’s sad never in my life have I ever heard of changing break fluid especially with less than 30,000 miles 🤷🏻‍♂️ Lastly then even tried to get me to buy a new cabin filter which I did 5 months before bringing the car to get serviced. I actually purchased a K&N air cabin filter. So the fact that they wanted to sell me one tells me either they didn’t check the old one or they just want more money. Edited on 12/12/2024 Last week the general manager reached out after hearing that I was displeased with the service/ battery issue. Again I must say he was very professional on the phone and recommended that I bring the car back to get further tested and recharge. I plan on taking it back and hopefully they will replace the battery for me even if it doesn’t throw a code. You can hear just how weak the battery is upon starting the car. It’s a hour drive to get to the dealership. I hope they don’t waste my time and effort with this next visit This review is to be continued after my next visit to the dealership. On 02/13/2025 I had to go to Tasca because the car was still having a hard time starting. However still was not throwing any codes. Gabby at service was extremely professional and helpful. She was finally able to get me a new battery. So I am amending my review to 4 stars. I would have given them 5 stars if they had just replaced it on the first time it was brought back. Other than that everyone at Tasca has been extremely professional and helpful. Thank you Tasca for fixing my battery issue. More

Report | Print

My car was having issues starting. It would start however it didn’t sound right when it was starting. I was given a quote for a new battery for over $300.00. My car has less than 30,00 It would start however it didn’t sound right when it was starting. I was given a quote for a new battery for over $300.00. My car has less than 30,000 miles and under 3 years old. I was then told that I had to pay out of pocket because my car was not giving any codes my factory warranty would not cover the replacement battery. Yet despite no codes I was informed my the service department that my battery is about to fail. They told me when my battery finally dies they will replace it if it’s within the factory warranty requirements. This is unacceptable. Being told that I need a new battery and it’s about fail with a quote for a new one only to be told that they won’t replace it until it completely dies and I am left stuck somewhere. When you pay over $40,000 for a new car and there something wrong with a battery and told it’s about to die the dealership should have replaced it for me. I don’t think I will purchase another car or recommend Tasca to anyone. More

Report | Print